ReSupply Reviews 

We were really hoping to donate our refurbished dishwasher to Resupply today, as we truly wanted it to go to someone in need. I even took the time to fix the spring and include all the hoses so it would be ready for its next home.

Unfortunately, we were quite surprised to find that the pickup was coordinated through a service charging over $150. Because of this unexpected cost, we’ve decided to cancel the donation and will be finding another way to dispose of it. We'll be looking into other options for our future donations.

Horrendous experience. Paid habitat over $200 to expedite pickup. Had contractor and his team spend an extra 3-4 hours carefully removing our cabinets for donation. Scheduled pickup for 8-noon on Wednesday this week. We got no follow up notification via text or email. At 1 pm we called them directly, used email and text to see if they were coming. After 45 min on hold, guy told me he would call them directly drivers directly and immediately. Two hours later - nothing. Day ended w no more interaction. So the cabinets ended up in the dumpster. We had to move on. You guys suck.

Excellent service!!!!!

In 2025 I had a great experience with Resupply, they were on-time and professional and the fee was only about $150. Cut to June 2026 and about the same amount of stuff came to about $500. I was surprised but decided to go ahead with it because they could pick up next day.

They gave me a pick up window of noon to 4:00 PM but showed up sometime after 5:00 which is outside of what the building allowed. They rescheduled for the following morning because my client was not available in the afternoon. The following morning they called to reschedule for the afternoon. I immediately tried to contact them by phone to cancel or reschedule but was told they only did customer service via text. I texted them, waited 3 hours for a response, and within that time, the truck had actually showed up at the building. Fortunately my client had a cancellation and was available.

The driver then added $100 recycling fee to the original estimate and required my sign off before he would take the items. Meanwhile my text with customer service had gone silent so they were no help. Finally I agreed to the charges. The driver had failed to bring anyone with him to help so my client's super gave the guy a hand using a cart that the building owned.

After that I began a very frustrating and slow text conversation with customer service, letting them know how disappointed i was with the service and the additional charge. They said the additional charge was a recycling fee that could be refunded if all of the items were accepted by Goodwill and didn't need recycling or disposal. Then they told me that some of the items were damaged (which was BS) and needed to be disposed of so the $100 fee couldn't be refunded.

I'm still waiting for a call from a supervisor but based everything they've told me so far, I'm not optimistic.

First of all they misrepresented themselves as being connected with Salvation Army. Second; they quoted a price of $200. Third; when they got here they took pictures & sent them to their "supervisor " & the price went to $400.

The process of arranging pick-up of items is amazing and efficient. the items that can be donated in Portland, OR is limited by the Goodwill list. The cost for donating a few items (Qty = 10) is steep ($318). The cost is more reasonable when a large number of items are being donated.

I was very disappointed. I scheduled a pickup last week, and no one showed up. So I tried again Monday. Once again, no one showed up. They never even contacted me until I complained.

Provided a low ball estimate initially. When the Junk Removal crew showed up, there was no talk of any donations. Just all being scrapped as junk. Instead of doing something good and donating to the Salvation Army, and working with a veteran owned company, I was charged more than double the original quote and had to leave a few of the items behind because the costs were so high. If I had more time, I would have just rented a dumpster and it would have cost less. Don't use these guys...it's basically an overpriced junk removal company riding the coattails of a 401c non-profit and veteran owned company. It's a sad scam actually..

Ease of working with staff. Everyone was very courteous and helpful and made my experience very smooth. I have no problem recommending this company.

I highly recommend Resupply for all your pickup donations or anything else you need to unload. The crew is professional, accommodating, friendly, and very comfortable to work with. I would definitely call them again.

Great experience with Resupply! Easy to schedule, great service, and fair price. Highly recommend.

I appreciate that in the beginning they were quick and helpful. I entered the info and was emailed a quote. I was upfront and even uploaded a photo of the item. Scheduled for pickup 7 days later. That day came, I tried to contact the business several times to get a more accurate time of time of pickup. Never received a call, text, or email. Finally, I went into my email and at 4 pm, I found out that the driver was unable to get ahold of me and canceled the event. I was home all day and available. So I emailed to have the piano picked up again. I was then told that the cost would be double of the original quote and it would be another week. My thought was why did my pricing change? Why was i never contacted via phone for any issues? Why now was there never any contact from the driver or the contact centers? I almost feel as if this is a "bait and switch" and o would issue a BUYER BEWARE!

This is a scam!! Beware Beware Beware. I found them online. Scheduled a pick-up and received a cancellation text on the day of moving. Scheduled another date and time and they cancelled again with no explanation. No customer service person to contact. SCAM. SCAM. SCAM

They were on time and quickly removed the donated furniture.

I found them on the Goodwill website.

The entire experience was fine until the guys arrived for the pick-up and told me, "You are going to get a link on your phone. We sent them a picture and you have to confirm that we are picking up the right things. Oh, and you might be charged a recycling fee."

Then they said that if I wanted to give them a tip, they'd prefer cash.

The donated items were a 40-year-old dresser with detachable mirror, in good condition - solidly made, all drawers and hinges working smoothly, and cosmetic signs of aging, but no damage, on the top surface of the dresser.

They said they should wait until I got the link and confirmed that they were taking the right stuff, but since there didn't seem to be any question about what they were to take, they'd start moving the things. I went with them to open the door.

After they put the donated items on the truck, they asked if I had received the link. I had, but hadn't opened it.

They said that they couldn't leave until I had clicked that I confirmed. So, I opened the link and got the BIG SURPRISE: The original quote of $134.xx had been increase to $256.72.

They had added $11.75 for fuel; $9.99 because I had detached the mirror from the dresser (for ease of moving), and was charged for a second item; and $100 for a recycling charge (the movers said it was old).

So, these perfectly good items were not going to benefit anyone from Goodwill. Or did they tell me it was old and charge me a "recycling" fee but give it to Goodwill anyway?

If I had known about all the up-charges, I would have put it out at the curb, and it would have been picked up for free. WHAT A SCAM ! ! !

First appointment canceled by them. Second appointment no show. No response to multiple text messages. No human to speak to. I want to support local businesses and vet operated businesses, but they need to keep their end of the deal. This organization did not and left me in a very bad position. I could not use them in the future and cannot recommend

This was a first-time experience with a large donation to Habitat for Humanity & the retail operations ReSupply. We were able to coordinate large items for pick up & a convenient schedule with Resupply then directly with the hauler. Timing, professional communications & careful handling made the pickup smooth & successful
We used text & email to track each step of the move, including instructions on how the donation values are set.
We highly recommend the hauling company that was used to pick up, load & deliver. They were friendly & expert.
All in all a great first-time experience.

We were able to donate our still usable but no longer needed furniture in a timely manner. Although we did pay a fee to do so, it was a small price to pay for knowing that these items were not in a landfill and that someone else might benefit from them.

The company that schedules this are beat and switch. You get charged for donating nice things which is what all of the company seem to be doing now we scheduled to have two pieces of furniture picked up. They quoted us a price we made a date they did a different company shows up the company that showed up was very nice. However we’re told we have to pay an extra hundred dollars in case the thrift places do not want our furniture. They’ll give it back to us if they take our furniture but you have to pay extra hundred dollars in advance. It’s a crock of garbage and a bait and switch tactic. There’s absolutely no reason that they charge should charge an extra hundred to take away nice furniture I wouldn’t recommend them to anybody and I did notify one of the thrift stores about their underhanded practices