Retainers Direct Reviews 1,126

I ordered my retainer on Nov 12 and received impression materials a few day later, so no problems on that end. However, we mailed the impressions and were received for processing on Nov 27. It is now Dec 28 and the retainers have not been completed. The company states it takes up to 15 business days and been emailing ever week for last three weeks and keep getting an email apologizing and stating it will process within a couple days. There has yet to be any rush on getting me my retainers. If you need your retainers quickly I would not recommend since company lead times are very off.

Tanner is extremely helpful! This cost much less than I paid for my Invisalign back up retainer from the dentist. I needed a minor adjustment and they did it promptly and at no charges. Thumbs up!

I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!

I ordered an upper retainer and I couldn’t be more happier with the result of this product. It fits perfectly on my upper teeth. After a few tries on the mold imprint I got it figured out. I would recommend this company and these products to everyone.

Easy to work with fast shipping I hope im going to be happy with my retainer

My experience with Retainers Direct was very smooth and successful. The instructions to do my imprints were clear and simple. I received my beautiful new retainers in a few weeks. The retainers fit snug and comfortable. I would definitely recommend this company to anyone looking for quality retainers at a good price point.

The upper retainer that I received back fit like a glove. It was the shipping process I’m not too excited about. I paid $138 for shipping for a process was supposed to be done in two weeks. I order in early October, and did not receive my order until two days before Thanksgiving

This is an excellent company to work with. I ordered my partial plate and received the impression kit a few days later. I followed the instructions and made my impressions. I texted a picture of the impressions to the company and received approval within less than an hour. I mailed the impressions back to them and received the partial plate in 13 days. This was 10 business days for the lab work plus 3 days for shipping. I put the partial plate in my mouth, and it fits and looks great. I have been wearing them for 5 days, it is great to be able to smile again. This company is for real. I recommend them 100%

I had Invisalign orthodontic work done several years ago and only wear my retainers at night to keep them in place. The set I was originally given was getting gross and cracked so I decided to try Retainers Direct to get a fresh set.

The in-home impression kit was straight forward enough. I sent those in and they confirmed they were received via email on 11/9. On 11/11 I received an email stating they were working on the retainers, and that typical turnaround time was 7-10 days. Sounded reasonable to me.

12/1 came and I still had not received the retainers, nor any updates from the company, so I reached out. Received an email back stating that they apologized for the delay, and that my retainers should be sent out that week. Frustrating, but fine at least I'd be getting them soon.

It is now 12/13. I have received no further updates. I still do not have my retainers. At this point I'm wondering if I'll be getting them at all. Do not tell your customers the turnaround is 7-10 days when it has now been well over a month without receiving them. I'm not usually one to complain about companies, but when it comes to retainers customers need them quickly to avoid further shifting of teeth. Thankfully my existing pair are still holding up. If I don't wear them for 2 nights in a row my teeth already begin shifting. Frankly this is just unacceptable from Retainers Direct.

Not to mention, they are misrepresenting their Trust Pilot rating on their website as being 5 stars. That's clearly not the case, so on top of having poor service, they are just flat out lying to you. Look elsewhere for retainers.

I ordered my retainer almost a month ago and I have yet to receive it. When I reached out to the company all I received was an email apologizing for the delay but there has yet to be any rush on getting me my retainers. If you need your retainers quickly I would not recommend

I am very happy with my upper retainer. It did take quite a few impressions to get it correct so I do highly suggest buying some extra putty when ordering. Once I got the impression right, I shipped it off and had my retainer in about 2-3 weeks and it fit great! Very happy and saved a ton of money ordering through retainers direct.

My retainers don’t fit nor were they made to the mold I sent of my teeth. Hope they give refunds smh

Amazing! Most comfortable retainers I have ever had.

I gave this company multiple chances but they didn't come through. They lost the first impressions we sent, (I had to contact them and ask what was going on after a month of not hearing from them ) and they made me pay for more putty to redo them. So we did them again, and then had to do one more impression. The shipping time is so long that each time you have to redo the impression it's at least a month by the time they send out the putty. We have received a top retainer but not the bottom one, and they are not responding to my email. I would not use this company.

I had to redo impressions because my first retainer arrived and was not complete. When I asked, that is when I found out my first impression wasn't great. I was able to redo the impression and about a month later my lower retainer arrived. So far so good, it does seem like it is better quality than what I had gotten from the orthodontist years ago. I hope it stay that way. :)

This company had been horrible to work with. Wasting a lot of valuable time when it comes to teeth the move quickly once braces are removed. They don’t respond and lie when they do. I was golf 2 weeks ago my order was shipped but still haven’t received tracking or anything

its been over a month and still haven’t gotten my retainers at this point my teeth have shifted and i can’t afford to get retainers anywhere else because i’ve spent $150 to get them from this company. Get your retainers somewhere else especially if you need them urgently. Lots of time and money on my ortho treatment down the drain/:

Don’t waste your time and money to purchase from this website if you need a retainer urgently. The wait time is over a month and their communication is poor… They don’t really update you on the status of your retainer. Choose a different company

I love the service and what they do but my only problem it takes a long time until I receive my retainers. I received them after 3 weeks.

I still haven’t received my retainers, and there’s been no emails with updates on where it is or how long until it’s delivered to me