retouch4me Reviews 

590
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting quick response times and patient guidance that make problem-solving smooth. The products are widely commended for their effectiveness, ease of use, and ability to significantly streamline workflows, saving users considerable time and improving their overall experience. However, some customers also noted dissatisfaction with certain support interactions, describing them as rude, unpleasant, or condescending. Additionally, a few people experienced product issues such as unexpected credit usage, forced updates interrupting workflow, or edits appearing unnatural with insufficient manual control.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and recommending them to... See more

User experience

Customers had positive experiences with user experience, with many praising the software for significantly... See more

Service

Consumers find service to be positive, with many expressing delight and satisfaction with the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic support. Tim helped me within five minutes when I had a few minor issues with the batch retouching. He showed me the correct settings, and everything has been working perfectly since. O... See more

Company replied

Rated 5 out of 5 stars

I tried the color match OFX demo plugin within Davinci Resolve and it totally convinced me. Unfortunately I chose the wrong version (color match photo) during the purchase. Anastacia and Tim from the... See more

Company replied

Rated 5 out of 5 stars

I have been an extremely satisfied customer since Retouch4me came on the market. Their products just work. If I ever leave Adobe, I know that their standalone products work. Finally, unlike other phot... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Retouch4me support! I wasn’t happy with the Crop tool I purchased last month and reached out to ask if I could exchange it. Tim helped me quickly and professionall... See more

Company replied


Company details

  1. Computer Software Store
  2. Photography Service
  3. Software Company
  4. Wedding Photographer

Written by the company

Retouch4me is the latest in artificial intelligence for automatic photo retouching. The plugins delicately process photos while preserving the natural texture of the skin. Thousands of photographers use Retouch4me plugins in their professional work. Try Demo for free and see for yourself!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

590 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(590)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer care

Great customer care, top grade. Love all retouch4me products, so fast and fantastic results. Get done more in less time and be amazed with results. Worth every cent because having more time is priceless and less stress. Special thanks for Anastasia for quick help.

July 5, 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating, we are very glad that you are satisfied with our products and support service :)

Rated 5 out of 5 stars

Payment issue

I am grateful to Anastacia for her assistance in resolving the payment issue and facilitating the convenient purchase of all the plugins I needed.

July 4, 2024
Unprompted review
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Reply from retouch4me

Thank you for your feedback and rating! We are happy that you received the necessary technical support and are satisfied)

Rated 5 out of 5 stars

Had an issue with a system reinstall

Had an issue with a system reinstall, because I ran off license keys. Thanks to a manager (Anastasia) my issue is solved. Thanks, much appreciate!

July 4, 2024
Unprompted review
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Reply from retouch4me

Thank you for your feedback and rating! We are happy that you received the necessary technical support and are satisfied :)

Rated 5 out of 5 stars

I had trouble with my Apple privacy…

I had trouble with my Apple privacy email not receiving email (and as such was not able to recover me password) - the support team at Retouch4me was helpful (lots of companies will sell you products/services - but most make it hard to get help! (thankfully this was Not the case with retouch4me - and they make a great product :) - Thanks !!!

July 4, 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are very pleased that you received the necessary technical support and are satisfied.

Rated 5 out of 5 stars

I love this product

I love this product, is the best companion if you are doing portrait photography, I love it! and the support team is outstanding Vladis and Anastacia were with me all the time working the fix and they didn't leave the chat until all my questions and issues were fixed, honestly if you are planning on buying this, don't think about it twice is the best!

July 3, 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are very happy that you are satisfied with our products and customer support service.

Rated 5 out of 5 stars

I am very satisfied with Anastacia's…

I am very satisfied with Anastacia's support. 5 star rating

July 3, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are very pleased that you were satisfied with our technical support.

Rated 5 out of 5 stars

I bought this program with the kind…

I bought this program with the kind guidance and high accuracy and practicality of the staff. Thank you for making this program so good.

July 1, 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are happy that you are satisfied with our software.

Rated 5 out of 5 stars

10/10

These guys turned out to be sponsors of one cool festival, where they provided their plugins as a prize. Thank them very much!

June 28, 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are very happy that you are satisfied with our prizes :)

Rated 5 out of 5 stars

It's a great and useful piece of…

It's a great and useful piece of software. I had to reinstall it because I had a new PC and ran out of activation keys. Anastacia quickly resolved the issue through online chat and had me up and working!

June 27, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are delighted that you are using our software and that you received the necessary technical support and are satisfied.

Rated 5 out of 5 stars

Anastacia responded to me quickly and…

Anastacia responded to me quickly and was helpful. Thank you!

June 15, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very pleased that you received prompt technical support and are satisfied.

Rated 5 out of 5 stars

Anastacia was amazing with customer…

Anastacia was amazing with customer support. Software is a game changer.

June 15, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very pleased that you are satisfied with our software and technical support service.

Rated 5 out of 5 stars

Superior Help and Patience

Superior Help and Patience!
Anastacia was very helpful in answering my questions and helping through the problems I was having. She was very patient when I'm not as computer savy as I would like to be. She solved my problems easily and quickly. Thank you Anastacia!
David

June 12, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating! We are very glad that you received the necessary technical support and are satisfied :)

Rated 5 out of 5 stars

Anastacia works with patience and…

Anastacia works with patience and dedication. She immediately provided a solution to the problem I was facing, which was neither one of the easiest nor the most common problems. Kudos to Anastacia. 5 stars are the less I can do for her

June 11, 2024
Unprompted review
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Reply from retouch4me

Thank you very much for your feedback and rating! We are happy that you received prompt technical support and are satisfied :)

Rated 5 out of 5 stars

Anastacia was amazing!!!

Anastacia was amazing! Had a tough problem and Anastacia was persistent and patient. Problem solved! 5 Stars!! Thank you Anastacia !!!

June 10, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are very pleased that you are satisfied with our support service.

Rated 5 out of 5 stars

Really helpful and great experience…

Really helpful and great experience with Maria, she was helping me solve the problem. Thank so much!

June 7, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that you are satisfied with our support service.

Rated 5 out of 5 stars

I really appreciate the service that…

I really appreciate the service that Vladis give me. he was very helpful and quick to help me. He was very knowledgeable. I love the program it makes my editing way easier and fast. I will refer it to my photographer friends.

June 5, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that our plugins help you in your work and that you received the necessary support. Thank you for recommending us to your friends :)

Rated 5 out of 5 stars

Vladis is the perfect service agent…

Vladis is the perfect service agent representing Retouch4me. He demonstrated remarkable patience and intelligence, quickly resolving my issue with efficiency. Throughout our interaction, he was attentive and professional, ensuring that all my concerns were addressed thoroughly. I'm so glad I discovered this company; their customer service is truly exceptional! :)

June 5, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that you received the necessary support and are satisfied :)

Rated 5 out of 5 stars

i just love every plug in they have and…

i just love every plug in they have and the customer support is just out of this world!! I had a problem with one plug in and Vladis from support helped me so well for about an hour to solve my problem! Never had such a great experience with customer support!!

June 4, 2024
Unprompted review
retouch4me logo

Reply from retouch4me

Thank you very much for your feedback and rating. We are happy that you are satisfied with our products and support service :)

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