Retrofit WestReviews 

Martin visited our property recently. He checked the heating system and walls both indoors and outdoors. He showed us where and how we were loosing heat and how to keep humidity low. He was knowledgeable and enthusiastic. I was able call him later and ask for some more advice. A great support.
Mo
Bristol

Extremely helpful visit conducted with patience and respect. I asked loads of questions all answered fully.

On receiving the report I as able to contact George for clarification and additional information which helped me to decide on next steps.

I wouldn’t have been able to access this service without the generous subsidy from South Glos.

Nathan was excellent throughout the entire process. He took the time to explain everything clearly and thoroughly, demonstrating a great depth of knowledge and expertise during the home visit assessment. He was incredibly patient, answered all of our questions, and made sure we fully understood every aspect of the service.

What stood out most was his commitment to providing outstanding support. A few days later, he followed up with a detailed email summarising everything we had discussed, answering all of our questions, and including additional information that was helpful and relevant.

Nathan was friendly, professional, and polite at all times, and he made us feel comfortable and confident throughout. We really appreciated the level of care and attention he provided. I would highly recommend Nathan to anyone looking for knowledgeable, reliable, and exceptional service.

Matt was super knowledgeable and helpful. Highly recommend.

Nick from Retrofit West provided a free home visit and advice on sorting out the damp at my house in Bristol. The impartial advice he gave has given me a lot more confidence on what route to take, and likely saved me a lot of money and hassle.

Great service and feel very lucky to have benefitted from it. Would highly recommend

Nathan came to the property and provided insightful and impartial advice to help resolve issues raised with my initial request. His follow up communication has been clear and thorough and has enabled a further inspection by his colleague Matt. This service has been invaluable and offered useful techniques.

Nathan was very helpful suggesting ways to draughtproof the house, sending a link on how to adjust the upvc doors and windows to get a better fit and other advice, he has since been in contact with another helpful tip. Pleased that I got to hear of Retrofit.

The advice Matt gave was very useful and I was more impressed that he has also real property maintenance experience that meant his advise was more relevant. Also, the visit and advise was free. Matt came to our house and saw what it was we wanted to do, so could see the issues we were trying to overcome gave us ideas that made sense. One we have implemented already - it was DIY and the other we have got lined up to do with the help of a carpenter in the summer.

Nathan was extremely helpful in suggesting solutions for the ventilation issues in our bathroom and kitchen.
The report arrived on the same day of his visit with links to recommended contractors. Nathan also sent a follow up email offering further support and guidance.
Retrofit West is a brilliant service and I hope it continues to be available.

Nathan arrived promptly despite awful weather conditions and was very clear about advice re improving insulation etc

Matt has an excellent grasp of the related issues, options and emerging technologies.
Retrofits are never straightforward, so the visit and his comprehensive follow-up email were very helpful.
Crucially he has direct experience of the alternatives.

Matt spent over two hours with us on a Sunday taking us through the options and helping us to prioritise our limited budget on the best options for energy bills, air quality and carbon reduction. We'd already had advice from a SAP assessment and tradespeople but Matt was able to answer the questions they couldn't. An amazing service.

We first saw Retrofit West on a stand at a local community event and asked their advice which was really useful and pitched at the right level. We had a good knowledge of energy saving technology and solutions in some areas, but were not that knowledgeable in others, so they listened and adapted to our questions well.

We later booked a, surprisingly free, visit to our home to look at our insulation and energy saving set up. Matt was brilliant, he gave loads of advice and tips from his own experience and knowledge of the industry.
The next day, we received a comprehensive write up of the visit with suggestions on what we could do next. This was very useful and we refer back to it when we research the options available to us. The Retrofit West website also has some useful links and contacts for suppliers, but you aren’t under any pressure or obligation to use them.
Matt has continued to offer support and help via email, but has not been intrusive or excessive in his contacts.

This was a great experience and a fantastic service that can be used by people starting their energy saving journey, or are at an advanced stage and want advice on where to go next.

Matt was extremely thorough, knowledgeable and provided lots of insights and tips to improve home energy efficiency. Some of these were very inexpensive but there was also advice relating to questions regarding next steps for options like heat pumps and solar panels.

Matt is extremely approachable and knowledgeable. He explains the issues and options clearly and is genuinely committed to helping you find a practical and affordable solution.

Matt Williams was brilliant.

His understanding - both theoritical and hands on - was an absolute help. As a home owner trying to address complex issues around heating, insulation and energy is a mind field - and Matt really helped us understand our options and focused our attention on what was possible and effective.

Thanks!

Matt was very helpful and knowledgeable and has really helped us better understand the practical aspects of retrofitting our home. He answered all of our questions and his advice will be invaluable as we start implementing the measures we spoke with him about. We would definitely recommend taking advantage of this free service - it's a no brainer!

Matt visited my property very swiftly and reviewed the large number of damp issues we had and offered very comprehensive and detailed advice about the best remedies to fix them, including where to start first, rather than jumping in with a big fox straight away.

He provided a very detailed write up of our conversation afterwards and emailed across, which I was very grateful for, given how much useful information he gave us.

LWould highly recommend Matt and the Retrofit West service!

A very useful visit good advice on reducing damp through good ventilation, fabric / drainage improvement and more continual heating at a lower temp.