Revive Financial Reviews 

1,657
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and supportive approach, making interactions pleasant and helpful. People frequently highlight the exceptional customer service, appreciating the clear explanations and feeling understood throughout the process. The service is often described as easy, smooth, and stress-free, helping to lift a significant burden and providing much-needed relief. Many customers express deep gratitude for the support received, which helped them regain control of their financial situations. Reviewers highly recommend the company's services to others facing similar challenges.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and helpfulness... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and support received... See more

Service

Users describe positive interactions with service, highlighting it as incredibly easy and stress-free, with... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as stress-free, easy, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers expressing relief and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have thought about doing this for a long while but on the couple of occasions I’ve enquired (elsewhere) I’ve felt like I was being spoken down too. Not with Anette. She has been so lovely every inte... See more

Rated 5 out of 5 stars

My revive specialist is Baha she has been a hammer throughout my experience thus far . She carries her self with the highest level professionalism and no mucking around , she very clear and straig... See more

Rated 5 out of 5 stars

I had the good fortune to work with Kylie to help manage my debt agreement. Unfortunately, due to injury and illness, I was no longer in a position to meet my financial obligations. Through the many h... See more

Rated 5 out of 5 stars

I called Kylie at Revive and she was so empathetic and helpful. I was very impressed with her professionalism and kindness. Kylie always advised me clearly about the steps required and responded quic... See more


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

We’ve been helping Australians take back control of their financial future since 2005. With a large range of debt solutions, a dedicated professional team, and market-leading digital tools and technology, we are paving the way in providing financial wellbeing for all Australians struggling with debt.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,657)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Warranee is an absolute gem

Warranee is an absolute gem! She has helped me out in more ways than one and has even gone above and beyond. The stress this company has taken off my shoulders is unbelievable. 10/10 would recommend

January 28, 2025
Unprompted review
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Rated 1 out of 5 stars

I was lied to from the beginning

I was lied to from the beginning. I specifically said if this agreement would affect my credit history I would NOT GO through with it. I was promised it would be an informal debt agreement or verbal agreement and would not go on my credit file. Everything went well they collected all the details and started collecting my payments right away. After about the 7th or 8th payment for my application (about $500-600) came time to sign the debt agreement I was told that it was a part 9 debt agreement and that was all they could offer me and if I didn’t go through with it I’d lose my 500-600. This was a shock, a massive let down and 100% I was lied too. Yea it ultimately was my decision to go through with it but I was lied too and felt like I had no other choice seeing as I had already reached out for help for a debt agreement and 2 more months had past worsening my position. Revive financial also use a payment provider called ezi debit and just google ezy debit reviews and you will see they are scamming ripoffs making money out of people already in bad situations. Communication was extremely poor at times and if you want to change your payments if issues arise they won’t let you. You will also be scammed out of $15 everytime you miss a payment or try to change a payment and revive financial don’t respond or don’t acknowledge anything you email them. Revive staff (M Chua) was Constantly sending **HIGH PRIORITY** or **URGENT** emails and it gets annoying after you have already explained your situation to them. Staff (M Chua) are abrupt, condescending and rude and zero people skills, no compassion and doesn’t really get real life situations outside of her job!! If you miss payments revive staff (M Chua) are forever threatening you with creditors terminating your debt agreement. 5 years of this sh*t finally coming to an end this friday. Also revive say they are making your debts smaller when in fact they are just paying creditors about 60% of your total debts and then they pocket the rest with account fees over the course of your debt agreement. All they really do is stop the interest on debts and phone calls. Bad reviews say it all about revive financial. If I could go back I would never engage with revive financial. DONT FALL for their lies to get you to sign up for a debt agreement that won’t have any adverse affects on your credit history because it will be on your credit file for 5 years. Don’t fall for the spill about an “informal debt agreement” because revive will throw you onto a part 9 debt agreement! Would give negative 5 stars if I could. NEVER AGAIN! Try to find any other solution other than this!

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have had the easiest time with revive…

I have had the easiest time with revive they provided a solution that was achievable for me, I didn’t have an enormous amount of debt but I had other things get on the way of being able to repay it sustainably and I cried with happiness when they said they could help, the service is fantastic and very responsive

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Revive finance are amazing

Revive finance are amazing. They saved me from a lot of stress and worry. Everything was explained with ease and I felt confident with the service from the first phone call. My agent was always in contact with me and gave me great advice.

December 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Helping hand

They were respectful understanding helpful and they help me get my finances back on track, thank you shanel for all your help, I will always have revive ready to refer anyone one I know in need of financial help.
A awesome company with awesome people.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Bonnie has been very professional and understanding throughout the process. Great customer service. I highly recommend Revive financial and Bonnie.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, great to talk. I was able to comfortably ask questions. Got great response times & overall great quality customer service.

December 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing service,Kia number 1

Kai was with me every step of the way and took the time to support me.!!
I was in some serious financial hardship and without the hard work and dedication from Kai I would still be in a really bad situation. I was done wrong by a financial company before and was assured that I was going to be taken care of with review Financial.thank you and Can’t thank Ki enough for his hard work.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and very helpful

Georgia has made this journey very easy and she has been extremely helpful as I was very scared and apprehensive about doing it, she eased my nerves and has been there every step of the way

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent experience, excellent staff

Quick to respond to emails, very compassionate, work well together to give a respectable payment plan, flexible with payments, the team seems to take the customers needs into consideration and do right by them.

Great experience overall, highly recommend!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

My experience has been fantastic with terrific Tuanita

My experience has been fantastic with revive financial and alleviated financial pressure and emotional stress. My key contact has been Tuanita Schulz-Harris who has diligently provided a professional, informed, responsive approach to my case and treated me with positive regard in all interactions.
She is an asset to your agency and is a positive reflection of the wholistic values identified in your goal based approach.
Thank you so much and based on my positive experience I will happily recommend this service to friends and family

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service . Easy to communicate with Megan . She is very prompt with replying and helping out .

November 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Siva

Good support. Very helpful and Easy process. Thank you

November 7, 2024
Unprompted review

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