Bought Crash Protectors for BMW M1000 XR. I thought I had bought the wrong item, but Rob patiently explained it was the right item & that although the protectors wouldn't protect the winglets due to t... See more
Company replied
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Review summary
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Reviews shaping this summary
I returned from a short ride to discover I'd lost one of my headlight protectors. An email to R & G customer services and they agreed to send me a replacement set free of charge with no arguement or h... See more
Company replied
I contacted Scott in customer services, as I had a damaged bar end protector, to see if I could buy the nylon end cap, rather than having to buy a whole new set. Scott was really helpful and sorted... See more
Company replied
Contacted RG Racing about a product seen on a U.S. suppliers website. Chris supported me by doing the research to find the product code and availability. First class service delivered in a non... See more
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Company details
Written by the company
Setting the standard in Crash Protection and bolt-on motorcycle accessories. Proudly distributing market leading brands such as Barkbusters Handguards, Denali Electronics and many more from our headquarters in the UK. With R&G when you slip it and slide it, you can pick it up and ride it!
Contact info
Unit 1 Shelley's Lane, GU34 3AQ, Alton, United Kingdom
- +44 (0) 1420 89007
- info@rg-racing.com
- rg-racing.com
4.4
Excellent
385 reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing…
I am a customer in the United States and I was trying to replace a frame slider on a 17 year old Kawasaki. The R&G frame slider did its job wonderfully and the only reason it needs replacement is simply for cosmetics. I got in contact with the home office in England, via the net, and they were wonderfully responsive even though I had numerous questions! They arranged for me up to purchase the product, which is still in stock (and I find that amazing too!), with a transaction on my PayPal account. When I first attempted this I thought it would be fruitless and I am more than thrilled to find out that I can still get the part and do business with a company that is so cooperat!! Thank you very much R&G!
January 31, 2023
Unprompted review
Reply from R&G
Hi Jeffrey, thank you for your feedback!
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Excellent polite service with quick…
Excellent polite service with quick despatch . A great company to deal with.
January 19, 2023
Unprompted review
Reply from R&G
Thank you for your feedback John!
Very helpful staff
Very helpful staff . Ordered goods Friday afternoon goods delivered Saturday . Excellent service and fast delivery. Would recommend and use again.
January 27, 2023
Unprompted review
Reply from R&G
Hi Graham, thank you for your feedback!
Very great quality product as expected…
Very great quality product as expected from R&G.
Very fast shipping. I am located in US and shipped much faster than Revzilla USA based or Motorsport at a cheaper price. 100% recommend this is my 2nd order with them unfortunately bought so many R&G from 3rd party website.
January 3, 2023
Unprompted review
Reply from R&G
Hi Amine, thank you for your feedback!
Top Parts Quality & Stellar Customer Service
I received my order of crash protection parts from R&G. As expected, they are top quality. A minor issue regarding an incorrect part being shipped was resolved quickly by Scott after I reached out to R&G to advise of the situation. I will be a repeat customer (The way I ride, I need to be! 🤣).
January 27, 2023
Unprompted review
Reply from R&G
Hi Josh, thank you for your feedback! We will pass this onto Scott. Ride Safe!
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Fantastic customer service and products
Always had great service and great products from R&G and this time was excellent yet again.
Carl helped me out over email and I couldn't be happier. Superb customer service yet again. Thanks very much.
January 27, 2023
Unprompted review
Reply from R&G
Hi Lee, thank you for your feedback!
Fast delivery and fast customer service…
Fast delivery and fast customer service reply
January 25, 2023
Unprompted review
Reply from R&G
Thanks for your feedback Omar!
Absolutely GREAT service!
Absolutely GREAT service. I’ve sent a message on the website about an inquiry and R&G responded back within, like 15 minutes. Carl has friendly assisted me with my purchase and questions and can’t wait to receive my order. Thank you.
January 24, 2023
Unprompted review
Reply from R&G
Hi Nanke, thank you for your feedback!
Spare parts!
I needed a new set for of bolts for my frame slider and R&G were more than helpful and kind. They responded to my email immediately and were very tentative. They also have a wide variety of inventory available for a lot of different Brands, Models & years. I will definitely be checking them out more later for future upgrades.
January 25, 2023
Unprompted review
Reply from R&G
Hi Ali, thank you for your feedback!
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Carl from R@G
Carl from R@G responded in a timely manner with 5 star advice. Thank you.
January 24, 2023
Unprompted review
Reply from R&G
Hi Dan, thank you for your feedback! We will pass this onto Carl
Flawless communication with the team…
Flawless communication with the team down at R&G and exceptional customer service.
Luke down at R&G helped me out carefully choose my items and make sure correct ones were sent
Really recommend
January 23, 2023
Unprompted review
Reply from R&G
Hi Krzysiek, thank you for your feedback! We will pass your comments onto Luke.
Very quick response
Very quick response, professional customer service. friendly and helpful .Carl guided me to purchase what exactly I needed to.
January 24, 2023
Unprompted review
Reply from R&G
Hi Eric, thank you for your feedback. We will pass this onto Carl.
Amazing customer service
Amazing customer service!
I got in touch to get help identifying an R&G product and was helped out by Carl who bent over backwards to get me sorted and did so really quickly. Really happy to recommend their customer service. Many thanks
January 20, 2023
Unprompted review
Reply from R&G
Hi Sebastian, thank you for your feedback! We will pass this onto Carl
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Good customer service+parts availability
Good customer service, replied to my emails straight away. Sold me parts I could not find online and when I found parts online the sellers wanted to see entire sets etc, while in R and G I could buy bits and pieces. Made my life easier. Highly recommend R&G.
January 20, 2023
Unprompted review
Reply from R&G
Hi Lucas, thank you for your feedback!
Awesome customer service.
Great response time and they will try to help as much they can.
January 18, 2023
Unprompted review
Reply from R&G
Thanks for your feedback Risto!
Fantastic company to deal with
Fantastic company to deal with. I am in Australia, had a problem, so sent them an email, and they offered to help me out straight away. No questions, maybe this or that, just straight up, we can help you
Thank you for all your help...
January 18, 2023
Unprompted review
Reply from R&G
Hi Mike, thanks for your feedback!
One of the most helpful companies in…
One of the most helpful companies in the bike game I’ve dealt with on several occasions.Dealt with Carl this time and he could not possibly be anymore helpful, top man.
January 17, 2023
Unprompted review
Reply from R&G
Hi Graham, thanks for your feedback! We will pass this onto Carl
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Prompt and knowledgeable response
Prompt and knowledgeable response - Query answered within 1 day.
January 16, 2023
Unprompted review
Reply from R&G
Thanks for your feedback Mike!
Easy purchase
Required different brackets for my tail tidy as I wanted to move the positioning of the indicators. I couldn't find them sold on their own on the website only as part of a new tail tidy. I contacted the customer service team, who assisted in getting the right parts. The advisor was polite and very helpful.
January 6, 2023
Unprompted review
Reply from R&G
Hi Ross, thank you for your feedback!
Engine protection bars for 2019 BMW R 1250 R
Engine protection bars for 2019 BMW R1250R (Item AB0057BK) received from the UK to Australia within one week! Fantastic communication from R&G throughout. Great fitting, with comprehensive instructions. The only difficulty is the even tensioning of the front engine bar, all else went easily.
Well done Liam & R&G. Highly recommended.
January 9, 2023
Unprompted review
Reply from R&G
Hi Marc, thank you for your feedback! We will pass this onto Liam.
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