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Rated 1 out of 5 stars

Don’t use, vile owner, disgusting horrible attitude threatening to smash people’s face in, Vile horrible people, I had to call police on them, threatened to smash my windows and threaten to use d... See more

Company replied

Rated 5 out of 5 stars

We bought tingle plates for the students to use, I believe these are the best on the market, really well made great quality and competitively priced and Rhinobuild are very easy to deal with.

Rated 5 out of 5 stars

Little gem of a shop for brickies/masons. Very helpful and knowledgeable owner, who only stocks the very best tools from Marshalltown, Bon (no W Rose unfortunately 🤷) Stabila and a few other choic... See more

Company replied

Rated 5 out of 5 stars

Awesome tools amazing customer service super fast deliverys there also free I might add after a minimum spend which is always a bonus which I think other companies need to take on board. I'd say to al... See more

Company replied

Company details

  1. Construction Equipment Supplier
  2. Tool Manufacturer

Written by the company

We are a stockist of Hand Tools for Professional Tradespeople, including our own brand of Bricklaying Tools, all designed and manufactured in the UK. Now serving Bricklaying, Concreting, Plastering and Carpentry professions, we stock tools from leading brands including Bon, Marshalltown, Stabila and Hultafors. You can buy from our website or from our factory shop in Nelson, Lancashire. We have expert former tradesmen in our team so if you have any technical questions before you buy, get in touch.


Contact info

4.1

Great

TrustScore 4 out of 5

44 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Don’t use vile disgusting people

Don’t use, vile owner, disgusting horrible attitude threatening to smash people’s face in,

Vile horrible people, I had to call police on them, threatened to smash my windows and threaten to use dogs on my German shepherd puppy.
Dirty horrible tramps. Sound and look like travellers so be warned on properties nearby.

April 17, 2026
Unprompted review
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Reply from Rhinobuild

Joanne, I sympathise with your experience but I can assure you that it was nothing to do with our company.

We are a manufacturer and retailer of Hand Tools for Professional Tradespeople, based in Nelson, Lancashire.

Kind regards,
Wayne

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Rated 2 out of 5 stars

Still wait for the items to be…

Still wait for the items to be delivered so can't really be positive

February 27, 2026
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Reply from Rhinobuild

Steven, please accept my apologies for the delay. The items were shipped on Friday, so they should be with you by now. The latest Royal Mail tracking indicates delivery tomorrow. You have been emailed the latest tracking link.

Regards,
Wayne

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Easy follow up. Was able to track delivery all the way right to my front door. 10/10

January 26, 2026
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Reply from Rhinobuild

Thanks for the 10/10 - really pleased the delivery and tracking went smoothly and that your tools arrived without any issues. Appreciate the feedback and hope to help again soon.

Rated 1 out of 5 stars

Great choice of bricklaying tools

Great choice of bricklaying tools. What lets you down is your choice of carrier. They are awful at delivering on time and for that reason I won’t be using you again. Also you haven’t responded to my email regarding my issue.

December 4, 2025
Unprompted review
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Reply from Rhinobuild

Thanks for the feedback - we’re pleased you liked the range of tools, but we’re sorry to hear about the delivery issues and the lack of response to your email. That’s not the level of service we aim to provide. If you’re willing, please contact us again and we’ll look into this as a priority.

Rated 5 out of 5 stars

Top bricky/mason shop

Little gem of a shop for brickies/masons.
Very helpful and knowledgeable owner, who only stocks the very best tools from Marshalltown, Bon (no W Rose unfortunately 🤷) Stabila and a few other choice brands.
Ridiculous selection of trowels on display to hold and get a feel for.
Their own brand profiles, clamps and mortar buckets are of the best quality I've seen.

November 18, 2023
Unprompted review
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Reply from Rhinobuild

Thanks for the great review - really pleased you found the shop helpful and the range useful. We’re especially glad you rate our Rhinobuild gear, which is made in Britain right here on the premises. Hope to see you again soon.

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Rated 5 out of 5 stars

Best place for bricklaying tools

Best place for bricklaying tools no question. I Buy with confidence from rhinobuild as service is brilliant and products are the best out there.

October 28, 2023
Unprompted review
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Reply from Rhinobuild

Thanks so much for the great feedback - really pleased you’re happy with the service and the tools. We appreciate the support and look forward to helping again soon.

Rated 5 out of 5 stars

Best in the business!

Brilliant service! I’ve used rhinobuild a number of times for various different products! Always on time and can’t help enough!

October 26, 2023
Unprompted review
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Reply from Rhinobuild

Thanks for the great review - really glad to hear you’ve had such a good experience with us. We appreciate your continued support and look forward to helping again soon.

Rated 5 out of 5 stars

Great honest company

Great honest company who try to help the working man succeed. Was a pleasure to go to their work shop and look at all their equipment. Hard working lads who try their best to help you.

October 26, 2023
Unprompted review
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Reply from Rhinobuild

Thanks very much for the kind words - we’re proud to produce our products on site and always happy to show people around. Really appreciate the support and hope to see you again soon.

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