Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent service
October 26, 2026
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Good quality product delivery was good…
Good quality product delivery was good will be using again
October 23, 2026
Discount code received hours after…
Discount code received hours after placing large order. Rhino refused to retrospectively apply the discount.
October 22, 2026
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Great reproduction of the Old Blues…
Great reproduction of the Old Blues logo and great t shirt
October 16, 2026
Immediate access to a response owing to…
Immediate access to a response owing to a minor delay. Delivery then followed with immediacy.
August 25, 2026
Delivery was useless
Delivery was useless
Had to get in touch ro know why it took so long.
August 25, 2026
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Fast delivery A1 product just excellent…
Fast delivery A1 product just excellent service
June 24, 2026
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When I got the rugby ball the person…
When I got the rugby ball the person who delivered it had just chucked it down the side of the bins bit the grips on the ball was very good
February 23, 2026
Reply from Rhino
Thanks for the great feedback, we’re really pleased to hear you’re happy with the grip on the ball.
Sorry to hear the delivery wasn’t handled with the same care. We’ll pass this feedback on to the courier.
Enjoy the ball!
Team Rhino
Reply from Rhino
Hi Peter,
It appears the parcel was lost within the Royal Mail network, so we’ve arranged a replacement and sent a new one out to you.
If there’s anything further you need, please let us know.
Team Rhino
bough a few items from Rhino- good…
bough a few items from Rhino- good quality and happy with the price
February 23, 2026
Reply from Rhino
Thanks Bruce, glad you’re happy with the quality and price.
Team Rhino
Rhino is fine but the shipping with…
Rhino is fine but the shipping with fedex to Europe sucks I’m still in a discussion because I already payed 60 euros extra for my product
January 26, 2026
Reply from Rhino
Hi Allard,
Thank you for your review and we’re glad you’re happy with the Rhino product.
The €60 is not a shipping fee from us. For deliveries into Europe, local VAT and import duties are applied by customs and collected by the courier (FedEx). These are government charges and not fees set by Rhino.
If you need any documents from us to help resolve this with FedEx, please contact us and we’ll happily assist.
Kind regards,
Team Rhino
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A truly fantastic experience
A truly fantastic experience; I couldn't have hoped for anything better.
December 31, 2025
Unprompted review
My go to for rugby training and…
My go to for rugby training and matchday balls - great grip and stay inflated for longer
October 10, 2025
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