Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more
Company replied
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service and prompt
Great service and prompt, expensive product but good quality.
Excellent service
Easy to order
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, very easy and quick. The item, is excellent, looks like the picture on the website, feel excellent quality and the fit, was spot on.

Reply from Rhino
I purchased the Rugby Shin Pads with…
I purchased the Rugby Shin Pads with and without the ankle guards. Large was the largest size available. However the shin guards aren't big enough. To make matters worse, he was told by the referee at his las school match, that the shin guards you supplied are not permitted.

Reply from Rhino
Fantastic Company to deal with
Fantastic Company to deal with! Very friendly staff and very helpful. We at St Agnes Rugby Club will all way use Rhino. Thank You.

Reply from Rhino

Reply from Rhino
Fast delivery great quality items will…
Fast delivery great quality items will definitely be ordering again.
Fast delivery great product
Fast delivery
Fantastic product
Colour is great
So warm
Perfect warm robe for those who want to be warm but don't wild swim etc and don’t want to join the dry robe gang!!!
Vanquishes the other Sharks out there
I learnt about a competitors questionable production habits and disliked how another brands labelling seemed to fall off (wear during gym, running and football) and have been delighted by these. Comfortable and feels durable and of high quality. Really recommend
Really easy and hassle free process to…
Really easy and hassle free process to order,
Quick delivery and very competitively priced.
Good quality products too
Once again excellent service extremely…
Once again excellent service extremely helpful helped lift the items into the front passage for my wife.
Great service and goods offered arrived…
Great service and goods offered arrived very quickly.
Free bottle not delivered
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to tick to get it which certainly was not obvious. I’m told I now have to wait until in place another order which seems very unfair

Reply from Rhino
Lowest quality I've ever seen
Lowest quality I've ever seen. Looks absolutely terrible, completely disrespectful. Order two hats and a t-shirt. T-Shirt was of low quality. The hats were mad of rubbish, like someone was taking a garbage hat and knitting the team's symbol on it (with mistakes), crushing it and sending it to me. I feel cheated.

Reply from Rhino
Ordered 6x wave tackle shields and they…
Ordered 6x wave tackle shields and they arrived in good time. A welcome addition to our 1st team training & pre-match drills. Given us a professional look on the field and during our training exercises.

Reply from Rhino
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