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Rated 5 out of 5 stars

Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more

Rated 5 out of 5 stars

Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more

Rated 5 out of 5 stars

Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more

Company replied

Rated 5 out of 5 stars

Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more

Company replied

Company details

  1. Rugby Store
  2. Rugby
  3. Sportwear Manufacturer

Written by the company

Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to order

Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, very easy and quick. The item, is excellent, looks like the picture on the website, feel excellent quality and the fit, was spot on.

October 14, 2025
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Reply from Rhino

Thanks, Stephen! Really pleased to hear you found the site easy to use and that your order arrived quickly. Great to know the fit and quality were spot on too.

Team Rhino

Rated 1 out of 5 stars

I purchased the Rugby Shin Pads with…

I purchased the Rugby Shin Pads with and without the ankle guards. Large was the largest size available. However the shin guards aren't big enough. To make matters worse, he was told by the referee at his las school match, that the shin guards you supplied are not permitted.

October 7, 2025
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Reply from Rhino

Hi Adrian,

Sorry to hear this. The shin pads were ordered directly through our website, but if the size isn’t suitable you’re welcome to return them for a full refund.

Rules can vary between schools, though we’ll gladly review any feedback from the referee if you can share more details.

Team Rhino.

Rated 5 out of 5 stars

Fantastic Company to deal with

Fantastic Company to deal with! Very friendly staff and very helpful. We at St Agnes Rugby Club will all way use Rhino. Thank You.

October 9, 2025
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Reply from Rhino

Thanks so much, Paul!

Really appreciate the kind words, great to hear the team at St Agnes Rugby Club are happy.

Team Rhino

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Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, easy ordering.
Quality as good as expected.

October 6, 2025
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Reply from Rhino

Thanks so much, Trish!

Great to hear your order arrived quickly and you’re happy with the quality.

Team Rhino

Rated 5 out of 5 stars

Fast delivery great product

Fast delivery
Fantastic product
Colour is great
So warm
Perfect warm robe for those who want to be warm but don't wild swim etc and don’t want to join the dry robe gang!!!

August 26, 2025
Rated 5 out of 5 stars

Vanquishes the other Sharks out there

I learnt about a competitors questionable production habits and disliked how another brands labelling seemed to fall off (wear during gym, running and football) and have been delighted by these. Comfortable and feels durable and of high quality. Really recommend

July 28, 2025
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Rated 3 out of 5 stars

Free bottle not delivered

The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to tick to get it which certainly was not obvious. I’m told I now have to wait until in place another order which seems very unfair

March 26, 2025
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Reply from Rhino

Hi Alan,

Thanks for your order and review. The bottle did need to be added via a pop-up, but we understand that may not have been clear. Just to clarify, we never meant you had to place another order – only that we’d be happy to honour the promotion for you next time, whenever that might be. To make things right, we’ll get one sent out to you. Apologies for any confusion.

Team Rhino

Rated 1 out of 5 stars

Lowest quality I've ever seen

Lowest quality I've ever seen. Looks absolutely terrible, completely disrespectful. Order two hats and a t-shirt. T-Shirt was of low quality. The hats were mad of rubbish, like someone was taking a garbage hat and knitting the team's symbol on it (with mistakes), crushing it and sending it to me. I feel cheated.

March 12, 2025
Unprompted review
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Reply from Rhino

Hi Guy,

Thanks for your feedback. We’re sorry to hear that you’re not happy with your order. We’ve sold many of these products without issue, but we understand that personal preferences can vary.

We’d really appreciate it if you could send us some images of the items to help@rhino.direct, so we can take a look. If the items are unused, you’re more than welcome to return them for a refund, and we’d be happy to assist you with that.

Best regards,

Team Rhino

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Rated 5 out of 5 stars

It was PDQ

Quick delivery (48 hours) and great support.

February 24, 2025
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Reply from Rhino

Hi James,

Thanks for your review! Glad you were happy with the quick delivery and support.

Team Rhino

Rated 5 out of 5 stars

Ordered 6x wave tackle shields and they…

Ordered 6x wave tackle shields and they arrived in good time. A welcome addition to our 1st team training & pre-match drills. Given us a professional look on the field and during our training exercises.

January 27, 2025
Rhino logo

Reply from Rhino

Thanks for your review, Steve!

Great to hear the wave tackle shields arrived quickly and are making an impact on your training. Wishing your 1st team all the best for the season!

Team Rhino

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