RHINOSHIELD UK Reviews 207

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting quick, friendly, and informative responses, with issues often resolved promptly and respectfully. Reviewers are very satisfied with the quality and protective capabilities of the products, noting that cases are sturdy and effectively safeguard phones from drops and impacts. The overall experience is often described as positive, with many recommending the products and appreciating the excellent service. However, some people were dissatisfied with the product's durability, reporting that cases warped, became loose, or deformed after a year or less of use, leading to concerns about the quality and longevity of the items. A few other people also felt that the products were overpriced given these issues, and some noted a decline in quality compared to previous versions. Additionally, some customers experienced compatibility problems between certain products or found customer service unresponsive in some instances.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with the durability and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising products as very good,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the amazing customer care and... See more

Response time

People report positive experiences with response times, often describing them as quick, prompt, and better... See more

Price

Reviewers mention ambiguous feedback about price, with many finding products to be expensive and not worth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve updated my review because while it did take ages and was very expensive (and knowing it was coming from Taiwan might have made a difference to my final order), I’ve now got my case and I’m really... See more

Company replied

Rated 5 out of 5 stars

Installing the 3D impact screen protector was good when you used the alignment frame. Their returns department was first rate and once they had received and checked the returned items the money came s... See more

Company replied

Rated 5 out of 5 stars

Quick, friendly and informative respons 😀 Furthermore. The service is impeccable, the line of merchandise they sell is of perfect quality. If an item is needed what this company sells don't both... See more

Company replied

Rated 5 out of 5 stars

The SolidSuit case is great. I’m very clumsy and drop my phone all the time. After a bit more than one year the case started becoming very loose and deformed. I contacted the Customer Service showin... See more

Company replied


Company details

Written by the company

RHINOSHIELD is more than just phone protection — it’s impact with intention. From lab-developed shock technology to zero-waste materials, we push boundaries to safeguard what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to endure — every product is purpose-built, guided by innovation, and rooted in a commitment to do better.


Contact info

3.8

Great

TrustScore 4 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Armour for my iphone

This case is like armour for my iPhone. I’ve had a few hard falls and not a single mark. Total peace of mind!

September 1, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that our case provides such great protection for your iPhone! Thank you for sharing your positive experience with us.

Best Regards,
Team RHINOSHIELD

Rated 1 out of 5 stars

Warped and did not last much over a year

I bought the solid suit for the Asus zenphone 10. Just over a year year the case is practically warping of the side of the device. My bottom right corner is basically exposed rendering this case useless.

Shame because I quite like it and not many companies make premium cases for the zenphones. I paid for a premium case with the expectation that it will last my device life span and it does not

Now will need to probably overpay for a devil case and have it shipped from the us because theirs hardly any cases available for my device of quality anyway.

September 21, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're sorry to hear the case warped and didn't meet your expectations for longevity. We appreciate you sharing this feedback about the Zenphone 10 case. If you haven't reached out to us, please contact us at https://support.rhinoshield.io/hc/en-gb/requests/new, and our customer support team will see what can be done about this.

Hope to hear from you soon.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Great assistance!

Best assistance ever received.

September 10, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're so glad to hear that we could help you out. Thank you for your feedback; we appreciate it greatly.

Best Regards,
Team RHINOSHIELD

Rated 2 out of 5 stars

Case is Warping

I bought a magsafe case for iPhone 13 pro which came to over 50 euro. I’ve owned it for just over a year and the case is warping, no longer covering the edges of the phone, and falling off when I’m using it. Would not recommend buying!

September 6, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We are sorry to hear about your situation.

From our checking, our customer support team has arranged a replacement for you.

If you have any further concerns, please let us know.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Perfect

excellent response times and immediate problem resolution

August 31, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that we were able to resolve your issue quickly! Thank you for your positive feedback; we appreciate it greatly.

Best Regards,
Team RHINOSHIELD

Rated 1 out of 5 stars

Standard shipping at 4-10 days

Standard shipping at 4-10 days? After 6 days is didn't even have any sort of shipping information. It's phone cases not a piano. They seem quite incompetent which is surprising as thecases are good.

August 30, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

Thank you for sharing your feedback with us. We’re truly sorry for the frustration caused by the delay and the lack of shipping updates.

To clarify, there is an initial processing period once an order is placed. The duration can vary depending on the items in the order or if it includes a pre-order. Additionally, orders are first transferred from our warehouse in Taiwan to our partner facility in the UK before they are handed over for final delivery.

The estimated shipping time begins only after processing is complete and tracking details are issued. We understand this isn’t always clear, and we’ll work on improving communication around this process.

If you haven’t already reached out to our support team, please do so. We’d be happy to check the status of your order and assist further.

Best Regards,
Team RHINOSHIELD

Rated 1 out of 5 stars

Fundamental product failure

Terrible. Bought a SolidSuit Google Pixel 8 Pro Case in 2024...so just 1 year and it is completely distorted with my phone protruding at the corners. Soon be falling out!!!

How this can be? That is a basic complete product failure to do what it is supposed to do. This is about as unsustainable as it gets Rhino shield. Shame on you.

Thank you Rhinoshield. Having worked my way through that "ticket" being raised, please reconsider the excessive form required and the Spanish Inquisition...this just adds to the frustration and really is unnecessary.

August 24, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We’re very sorry to hear that your SolidSuit case has deformed within a year and that your phone is not fitting properly. This is not the experience we want for our customers, and we completely understand your frustration.

Please submit a ticket at [https://support.rhinoshield.io/hc/en-gb/requests/new] so our customer support team can assist you with a replacement or solution as quickly as possible.

Thank you for letting us know, and we appreciate the chance to make this right.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Great customer support

My case started to warp and became nonfunctional. When I asked for a new one under a 2 year warranty I got a fast reply that I’ll receive a new case.
Great customer support!

August 20, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that our support team helped you with the case issue and provided a replacement under warranty. We appreciate your positive feedback!

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Great service and reliable product

Great service and reliable product
Will recommend this brand

Emily will very helpful resolving my issue! Thank you team

August 8, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that you had a positive experience with us. We appreciate your recommendation and are glad that our support team resolved your issue!

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Top Protection Meets Planet-Friendly Design

Absolutely love this brand! Their phone cases offer top-tier protection without compromising on style. I’m especially impressed by their commitment to sustainability — using a single material for easy recycling is such a smart move for the planet. I also carry their MagSafe water bottle everywhere; it’s become an everyday essential. Quality, protection, and eco-friendly innovation all in one.

August 11, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

Thanks for the positive review!

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Best phone case ever

Best phone case ever! 💛 Got the new AirX Cushion — soft, cushy, and fun, yet super solid. Fully protective (yes, I drop my phone a lot!) and always saves it. Been using their screen film for ages too — they never disappoint.

August 8, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that you are enjoying the AirX case! It's great to know our products protect your phone well. We appreciate your continued support and feedback!

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Love the product

Love the product! Looks so cute on my phone, a lot of selections

July 16, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're so happy to hear that you love the product and its appearance on your phone! We appreciate your feedback on our wide selection.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Fast solve

Its one of the best experiences

August 6, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us.

Best Regards,
Team RHINOSHIELD

Rated 4 out of 5 stars

Wish I’d read the reviews first —-I…

I’ve updated my review because while it did take ages and was very expensive (and knowing it was coming from Taiwan might have made a difference to my final order), I’ve now got my case and I’m really happy with it so far. Original review as follows : Wish I’d read the reviews first —-I haven’t received the case yet so can update yet but am writing to express frustration that it wasn’t clear to me when I ordered how long it would take to get a new case. I am in the UK. My understanding was it would be ten business days which I was prepared to accept. I’ve just received an email telling me it is ready for shipping with estimated delivery time being up to FOUR weeks since I placed the order. This was a very expensive case too. I expected loads better.

August 4, 2025
Unprompted review
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We appreciate your feedback and are sorry to hear that the shipping time was not what you expected.

Just to provide more clarity, orders to the UK are shipped from Taiwan. There is a processing time for all orders, which can vary depending on the items purchased. Once processed, the order is transferred from our Taiwan warehouse to our partner warehouse in the UK. When it arrives in the UK, you will then receive another email with the tracking number. The estimated delivery time shown starts from when the tracking number is issued.

That being said, we will review how delivery estimates are presented to our UK customers to ensure they are clearer and set the right expectations. Our goal is to provide a smoother and more transparent experience.

If you have any questions or concerns, please feel free to contact us.

Best regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Good & Kind service

Helpful & Kind, 5 star product&service. Excellent protective case with sustainable concept👍👍👍

July 18, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that you found our service helpful and kind! We appreciate your positive feedback on our product and sustainability.

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars

Great product and longlasting

I have been using their SolidSuit cases & screen protectors for years now. It has been amazing. Dropped my phone for 4-5 metres high a few times, nothing was broken.

I would highly recommend and continue to buy.

July 20, 2025
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We're happy to hear that our products have consistently met your expectations and protected your phone through several drops. We appreciate your recommendation and continued support!

Best Regards,
Team RHINOSHIELD

Rated 5 out of 5 stars
RHINOSHIELD UK logo

Reply from RHINOSHIELD UK

Hi,

We are happy to hear that you are satisfied with your purchase. Thank you for your positive feedback; we appreciate it!

Best Regards,
Team RHINOSHIELD

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