RHS Reviews 

RHS Bridgewater. Went early September. Very disappointed,in my view needs at least another couple of years before charging the public full price for entry. As a gardener I know in the future it will look fabulous.

I wrote to the RHS gardening advice service for some insights as to the demise of my apricot tree. The reply came back next day and was incredibly helpful and thorough from Dr. Matthew Cromey (plant pathologist). Just amazing service - thank you

Attended the Chelsea flower show September 2021.
We were very disappointed. The BBC make it look as something it's not.
First of all there isn't that many gardens, about half a dozen in total.
You can't walk around them, they are too small to walk around anyway.
The displays inside are good, but nothing that you couldn't see in a good garden centre.
The main thrust of the show is the rows and rows and even more rows of vendors trying to interest you in their overpriced wares and others accosting you in an attempt to sign up with a wildlife charity with the added embarrassment of having to say 'no'.
Travelled a long way to visit the show and paid a very high parking fee.
Certainly not worth the effort and certainly not worth the ticket price. In fact when you take all into consideration, the ticket price, the parking and the cost to eat and drink at the venue, it is in my opinion a real rip-off.

It is with regret that we are going to write this review. Earlier in the year we booked tickets for the Tatton park flower show in July. However as we are care workers and being loyal to the company and the people within the home we were unable to go to the flower show. We have contacted ticket master and the RHS to get a refund on several occasions to get a refund without success. We are aware that we may not have been the only ones who were unable to go. Therefore the RHS have accrued a lot of free money. We paid £60. In this current climate of covid etc RHS needs to review their policy and provide refunds after all we paid a lot of money for Lifetime Membership. We saved this £60 over a couple of months so we could have a rare treat.

Sheer complacency across the board

Booked and paid In advance as advised , received email confirmation

Went to check the date and time slot closer to the booked date , to discover the email confirmation didn’t contain the date or time only a confirmation that a booking had been made. Now I could have made a note of it so not complaining at this point just found it a little odd to send a confirmation of booking containing no info.

I tried to call , many times , phone never answered , tried to email , took two weeks for a reply which informed me id contacted head office and they passed it to Bridgewater .. I’m still waiting for a reply and am confident the booked date had passed and I’ve lost my money …. Starting to understand why there was a huge protest against this place opening , waste of time and money all round

Sold me a £500 water feature , small print not frost free! Advice take in over cold months, not bothered or helpful at all. I cant move it, woould need a contractor to unistall move the re-instate. Very surprised by RHS to wash their habds of their "not fit for purpsoe" product.

Visited Tatton like we do every year this being the worst experience.I had a wheel chair to push around and couldn’t move for the shear volume of people. No COVID rules they must have missed the memo , toilets constantly being closed for 30mins at a time forcing people to walk to other end of the venue just because they did nott have enough tankers cost cutting again but then they charge you £25 for 3 crap salads. Water machines were a COVID spreader no one cleaning and 0ne hand sanitizer for each tent to deal with thousands of people it was a joke. Cash machines ran out after 2hrs. Got a good deal on the plants and felt sorry that the traders lost so much revunue because RHS couldn’t sort out the WIFi….come on RHS you can do better than this 🙈

this feedback is about the poor quality of the catering service.
The staff was no interested or showed engagement whatsoever.
I purchased 1 Cappuccino and 1 Mocha and we couldn't drink it. The taste of the coffee was terrible and the texture of the milk was like water.
I hope this helps.

I was booked on a workshop at Hyde Hall which had to be cancelled due to the leader being pinged (no issue). However it is proving a very arduous task to get a refund. It appears the RHS course organiser cannot resolve how to get this done and now according to her Out of Office message is away for the rest of the year. I am concerned the RHS may have cashflow problems and I will not get the refund after all. I cannot trust the RHS to be act honorably and will not book any further workshops with them.

Terrible Tatton , we visited the RHS tatton flower show this year, it was very disappointing….no covid safety measures in place, no masks worn by staff or QR reader codes ( I’m sure if there had been we would have all had a message to self isolate!) no one seemed to care about social distancing, but as thousands of people were all rammed into the show this would have been difficult…the country living stalls were cheek to jowl ( it’s not as if they show organisers were stuck for space when planning it!) there was a small row of portable loos which seemed to have no one cleaning or attending them😱….we paid £70 for the two of us to get in, the food was very expensive (£5.50 for a doughnut!!!!) there were very few flower stands/ stalls…it seemed to be just food and nik naks….and we only stayed for 1 hour…the RHS really need to consider their paying customers some due care and attention for their safety and not just herd everyone in to get the cash….won’t be going back again, I’d rather spend my money in a local garden centre.

We have recently become members of the RHS and visited Wisley Gardens today. My husband is in a wheelchair and we were most impressed by how disability friendly the gardens and facilities are. We were given a map of the wheelchair routes. We were also given a lift up to the Hilltop area in a new vehicle which had a wheelchair ramp. The driver who was called Rob, couldn't have been more helpful and friendly. All the staff went out of their way to be helpful to us. We had a wonderful time.

We visited the RHS flower show at tatton park Sunday the 25/7/21 on my tickets it said please ensure you have nhs covid app on your phone and proof of if which we did and was told if not we would not be allowed in, the web site relating to tatton park clearly stated that there was a one way system in place at the venue and tent were monitored people in and out this was not so free for all no checks at the gate disgusting to say the least I would like to know how checks can be made if some one or people got the virus how people would be let know don’t print stuff if you don’t intend to stand by what you say your putting in place

So looking forward to the Tatton flower show.
We have been several times since it began.
This year was a real let down.
The gardens were not as spectacular as they have been in the past.
The website and the entrance encouraged card payment in preference to cash.

We went to purchase some plants in the floral marquee. The sellers card machine would not link up wit the WiFi code they had been given. We were asked to go and get some cash. We queued for half an hour to get the money.
All the food sellers were shouting that they could only take cash as their machines were not working.
Queued for another 20 minutes to get something to eat.
All in all it really spoiled our day. It has put us off going again.

Be aware that the online website RHS Plants does NOT supply the same plants as the RHS garden centres. This is misleadingly implied by the RHS website, but is not the case. The RHS Wisley Garden Centre gets its plants from different suppliers, not the (presumably cheaper) suppliers used by RHS Plants; in view of this, the multiple negative reviews of RHS Plants here on Trustpilot are perhaps unsurprising. RHS Plants appears to be operated by RHS Enterprise Ltd, a wholly owned subsidiary of RHS which transfers all of its profits to RHS: to the best of my understanding, this is entirely legal and above-board (in principle, there's nothing wrong with a charity setting up a for-profit subsidiary). But sneakily implying that RHS Plants offers the same quality of product as the garden centres is, in my view, a deliberately misleading practice. RHS: you should either make explicitly clear on your website that RHS Plants is a different business entity essentially unrelated to the garden centres, or change your business structure so that RHS Plants and the garden centres are selling the same product. Right now, you're using your trusted brand to fool us into thinking we're getting RHS quality when we're not. [As an aside, I note that 14 employees of RHS enjoy salaries of between 90K and 250K, according to the Charities Commission. That sums to at least £1.5m per annum (as per the published salary bands), and makes me wonder whether RHS senior management salaries are becoming a more important driver than the society's purportedly charitable aims. In short, it's not exactly roses I'm smelling...]

I was sh** scared after i ordered plants over £80 from RHS after reading these reviews but they have arrived in perfect healthy condition

Spent the day at RHS Bridgewater, really lovely day thoroughly enjoyed the Paradise garden,children’s play area looked great. Lovely lunch in the cafe.

Bitterly disappointed by the quality of plants from RHS Plants website. Last year we ordered a dozen asparagus crowns. To our surprise they arrived in December. RHS website recommends you should plant them in April/May! They were terrible, half were dead and the other half very weedy. We complained and got some replacements which looked marginally better (at least they were alive). We planted them but this Spring only 2 out of 12 came up. The rest had rotted overwinter. We complained again and was told no refund available as they are not covered by their 5 year guarantee. We asked why they sent them out in December when they RHS recommends you plant them in April/May? They said sorry but no refund available as asparagus are not guaranteed! We will never buy any plants from them again as Customer service people didn't seem to care.

We visited the RHS Wisley Gardens yesterday on the very sunny Bank Holiday. Being disabled I had to avail myself to their disabled buggy facility. I had close contact with three of the garden staff and I just want to say thank you for the best customer care. The staff were really outstanding and nothing was too much trouble for them. The vast range of plants to see were amazing and the colours of the current plants in bloom were breathtaking! I can’t wait for my next visit. I have purchased the membership option which makes visiting Wisley Gardens very good value.

Went to the newly opened RHS Bridgewater at Worsley. Apart from the walled garden it was merely a pleasant walk as the gardens are not yet ready to receive visitors. All mighty queue at the only cafe in operation. Don’t visit until late summer or better still next year. Guess they were desperate for revenue!

Went to RHS wisely and enjoyed a walk round the arboretum garden. Visited the bird hide that seems to be positioned where there is a scarcity of birds. I get more in my garden at home.
Then to the large greenhouse where I was met by someone guarding the entrance and a group of other gloomy visitors. Sorry we close the greenhouse at 15:30 you can't come in we close at 16:00.
Come on what's that all about? Its the main attraction what people pay to get in for. 15:30 is mid afternoon as far as I am concerned. At least you could have warned us with a prominent sign at the entrance.
First time I have looked at your star rating on trustpilot. Doesn't it bother you? It would me.