RHS Reviews 259

1st time customer. Reasonable delivery time. Good packaging. 4 plants ordered. 1 very dry and floppy. 3 others acceptable. 2ltr shrub healthy, but very small and obviously just repotted into larger pot with fresh very loose compost prior to delivery. Not awful experience, but way below what I would expect from RHS. Won't order again, and may rethink my membership in future.

roka brings flowers is not a nice tradesperson

Roka brings flowers had a bad experience with her and her flowers that died within a day or two

I was sold half dead plants by Roka brings flowers and she won’t respond to my messages

I was ripped off by roka brings flowers be very aware of her.

Went to stay at new RHS campsite at Worth Matravers near Swanage. Was £27.00 per night.
☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️
Terrible! Water and toilet emptying facility. Looks like an old cow shed. Never again!

Bought some plants online...and well, they were less than underwhelming.

For some reason, RHS feels that it is OK to sell half-dead plants at full price. Total rip off - the plants they sent me looked like something one would find in the discount section for £1...It's a shame this page doesn't allow for pictures to be uploaded. How an earth could they look at those manky plants and think - oh yes, let's send these proudly.

I usually steer clear of online plant orders, but i thought: this is the RHS, they must take pride in their plants. Sadly, absolutely not!

Never ever buying plants from their online shop.

This years Chelsea flower shows main sponsor was an establishment in Somerset called “The Newt”, known supporters of a fox hunting group named the “Blackmore and Sparkford Vale Hunt”, who The Newt allow to illegally hunt foxes on its land (photographic and video evidence of them illegally hunting with dogs exists, as broadcast in a recent Channel 4 investigation). It will come as no surprise then to discover that The Newt’s own Estate Manager has direct links to the BSV and the hierarchy within the Hunt. Disappointingly, after being made aware of their sponsors links to a group who murder wild animals for sport, the RHS plan on The Newt being the main sponsor of the 2025 Chelsea show. The Newt has already been presented with a 12000+ signature petition asking them to refrain from allowing the BSV to illegally hunt foxes and other wildlife on its estate, something it has thus far not agreed to do. Anyone with a modicum of conscience will vote with their feet and boycott The Newt, unless it changes its policy regarding hunting on its land, and also RHS, if they continue to associate with a business which at present is happy to facilitate the murder of innocent wildlife.

If you would like to add your name to The Protect The Wild petition, please visit their site.

The first time I went to the Chelsea Flower Show was terrific couple of years ago. It was the best experience I ever had during the pandemic; the flower arrangements were outstanding, and there were many disabled bathrooms( I have a colostomy).
The second time, I was very happy to go.
I was so excited, had my hair done to look nice and proper and even bought a dress, matching shoes, bag even matching flat shoes in case I get tired, planed everything for months excited as I had an extra ticket for a friend. We couldn’t get any tickets because the restaurant was highly overpriced and overcrowded, so we ate somewhere nearby, which was okay. I wasn’t bothered about it as we been looking for a while, and the restaurant was fully booked for some weeks online anyway.
When we arrived the entrance workers were very polite and friendly; the show was incredibly overcrowded. I had never seen so many people; it was like the New Year’s Eve fireworks in London. I couldn’t enjoy the show because it was so overcrowded. The bathroom line for the disabled was gigantic and I had to use the non disabled one couldn’t empty my colostomy bag and lucky I didn’t need that much otherwise would have been a problem, I was able to talk to a nice lady of staff after when I complained about the experience and she was quite helpful asking if I needed anything.
The show was good and the flowers were nice, my favourite and my friends were the flowery cactuses they were gorgeous but that many people was hard to enjoy, to see the jazz show was almost impossible to get a chair, we were lucky the lady sitting saw I looked unwell standing and offered her seat and her daughter seat for my friend. We were getting hungry and on the way to get some fish and chips for 17 pounds, unfortunately couldn’t get it 😄.
They have NO WiFi at the show and the phone network wasn’t working to open my bank app
( I need the internet to make my card work) my friend was fainting of hunger and lucky we were able to get him a cake that was an ok price with some spare change we had. There were no decorations around the way out as they used to and even the free wine glass was so tiny ( used to be bigger before).
Leaving the show they took our pictures and I had no idea that would happen would have changed to my nicer shoes again for the picture. Unfortunately I got very tired and was wearing a more comfortable spare ones.
The way out was incredibly busy, people bumping a lot and a nightmare to get a taxi( can’t even imagine underground must have been even worse)
We had to walk a couple of minutes outside the Main Street found a residential road to get an Uber as no cars were accepting our request around there.
Overall was a nice show. 3 stars as not sure if is worth returning as it’s not very disability friendly unfortunately, overcrowded but was a nice experience, at least I can say have been there twice . Not sure if will be returning near future but we never know.

I first went to Chelsea in 1986. Iven been about 12 times now. This year the RHS let its members down. Far too overcrowded and clearly a profit making exercise. After 20 years or more a member of the RHS, I am surrendering my membership and cannot justify paying £400 for me and my friends to go to THE show but not be able to see or experience what I and other members (members day) paid to see and experience.

** Update: the RHS rang me and resolved the situation quckly, refunding me for the plant which had come off worst. Bought a packet of seeds and four plants. The seeds were quickly posted to my home address by Crocus.

The plants were en route and the delivery was two streets away when I received a message saying that the driver needed more information. I responded immediately, as I had been waiting at home. But they were sent back to the depot and the delivery process had to start again from the beginning. So the plants were initially dispatched from Crocus to the courier on 10 April, and were finally delivered on 17 April. RHS Customer Service was not helpful - each time I messaged I received a reply from a different agent. I paid over and above the market price because I thought they were a decent organisation to buy from. I will not purchase from them again. How can the payment have been accepted if I had not provided a house number? They have not taken responsibility for this. Obviously, the plants were not in great condition when they arrived, but the RHS does not care.

Annual member for over 10 years .
Great garden, lovely views , excellent staff .

Suggestions : improve the menu in the restaurants, offer discount to members .
Please don’t charge children under the age of 10. At least , reduce prices from £9.95 to £5 . This would enable us to bring children and grand children .

We’ve been RHS members for 20yrs or so and used to enjoy a day out at our local gardens at RHS Wisley where we could enjoy a coffee and a bacon / sausage roll before embarking on a nice long stroll. Not any more! The food choice seems to now only cater for vegans and the Hilltop cafe is a confusing mess where you can’t even order food and a hot drink in the same queue.

Wisley used to be so well run and the food quality much better but over the years we’ve noticed a steady decline. If you’re aching for an Nduja Roast Pumpkin polenta or Aubergine Chickpea stew upon arrival then you’re in luck, however if you just want a plain old bacon sarnie you’ll be very disappointed!

Bring back the Honest Sausage!!!

Looking at their website so many plants described as decidous when in my exposed garden they are evergreen and have been for at least 20 years. They do not know plants ,I suspect it is just a moneymaking outfit.

I REALLY WOULD NOT RECOMMEND THIS PLACE .I WENT TODAY TO HAVE A LOOK AROUND THE TINY XMAS MARKET AND THEY CHARGED ME £28 I DID NOT WANT TO SEE THE GARDENS JUST GOTO THE XMAS MARKET WHICH WAS SO SMALL AND HARDLY NOTHING THERE .SIUCH A WASTE OF TIME AMD MONEY REALLY WOULD NEVER GO THERE AGAIN .AND THE MANAGER WAS SO UN HELPFULL .PLEASE DONT WASTE YOUR TIME AND MONEY GOING HERE

RHS Wisley
Very, very expensive, £33.00 to get in for two pensioners.
Cafe: 3 Sausages rolls, 1 pasty ,1 egg sandwich, 4 hot drinks 2 children's drinks
£52.50 ouch!!!
Will not be returning

I emailed RHS online to ask if I could use my National Garden Gift voucher when ordering online.
The answer was that I could …… with a list of instructions to follow:
* copy of the order form
* email address, billing and postal address, contact information
* the voucher
* a cheque to cover any difference above the value of the voucher plus postage
* recommendation to send by recorded delivery.
After hours of research, I chose my selection and duly followed all instructions.
I emailed the following week - giving time for an update - only to receive a reply that only paper vouchers are accepted and not a downloaded copy which had the barcode on it.
I registered my disappointment and the reply was that there had been misunderstandings on both sides!
No update re my spurned voucher and cheque, no offer to honour my order with a gesture of goodwill eg. % off as they were sure I’d possibly still like my ordered fulfilled and were sorry for the mistake.
I registered deeper disappointment.
The reply informed me my voucher and cheque would be returned ……. and an invitation from the customer service manager not to hesitate getting in touch with her if there was anything else she could help me with!
Ermm? 🤔 Now, let me think …… possibly provide a good customer service and experience?
If the care they devote to their customer service is anything like the care they take with their plants, perhaps I won’t ever bother again.

Someone gave me rhs vouchers. Oh my goodness. Unless you live near enough to visit a store you have to send them the vouchers by mail with a printout of your order from the online shop and a cheque for anything above the order amount!!! Snail mail and cheques when they have an online shop.

Wisley = Extremely expensive food two slices of bread a small piece of dried up chicken £5.95