After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer ser... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
Company replied
I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy t... See more
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3.1
Average
499 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Your health does your greatest wealth
I appreciate the professional packaging and sterile items, and found the test very easy to use, meriting a 4-star rating.
However, I am still waiting to compare the test strip results with official lab tests to fully confirm their accuracy. Note: you do have to pay a fee monthly for the test strips to be read/stored.
December 31, 2025
Unprompted review
Reply from RibbonWell™
Hi Gwen,
Thank you for taking the time to share your experience and for your thoughtful review. We truly appreciate your feedback and are glad to hear you found the packaging professional, the items sterile, and the test easy to use.
We completely understand your desire to compare the test strip results with official lab tests — that’s a smart and responsible approach, and we appreciate you taking the time to fully evaluate accuracy.
Regarding the money-back guarantee, thank you for raising this question. To clarify, Ribbon Checkup offers a **30-day money-back guarantee**, as outlined on our website:
[https://ribboncheckup.com/](https://ribboncheckup.com/)
We apologize for any confusion caused by conflicting information and appreciate you bringing this to our attention.
If you have any questions as you continue evaluating the product or need assistance at any time, our customer service team is always happy to help.
Thank you again for your honest and constructive feedback.
Warm regards,
Michelle
Detected an infection
This quick test is awesome. I tested when feeling fine and all parameters were normal. Then a few weeks later, I came down with a sinus infection and tested to see if it would detect it and sure enough. The results stated I was fighting an infection. I’m impressed.
January 29, 2026
Unprompted review
Reply from RibbonWell™
Hi there,
Thank you so much for sharing this experience! We’re really glad to hear how helpful the test has been for you — especially being able to compare results when you were feeling well versus when your body was fighting an infection. That kind of insight is exactly what Ribbon is designed to provide. We truly appreciate your feedback and are impressed right along with you. Thanks for being part of the Ribbon community!
Kind regards,
Michelle
Beware of required subscription!
The subscription price is fairly well hidden (gray print, following the word FREE!). It's not clear in their ad that the test strips that you purchased are worthless without paying a recurring charge of $19.99 per month. Bummer!
After reading the reply from RibbonCheckup, I have gone back and reviewed their order page. Although it does state, in small gray print, that there will be a recurring charge to use their app for "results interpretation, ongoing tracking, and secure storage... including unlimited telehealth consultations", it is not clear that if you don't want to pay for those services, you will not will be able to see any basic results from the tests that you bought.
I don't need "results interpretation", etc. However, I do expect to see basic results from the test strips that I purchased, without further charges.
- - - - - - -
I am glad to report that, as a result of this review, the RibbonCheckup people have reached out and provided a satisfactory resolution. I have suggested that they revise their order process to avoid possible negative reviews in the future. By the way, the tests do work and they provide useful results
January 26, 2026
Unprompted review
Reply from RibbonWell™
Hi Steve,
We appreciate you taking the time to share this feedback. We’re truly sorry for the frustration caused and understand how the subscription details could feel unclear. The test kits themselves are a one-time purchase, and the web app includes a 30-day free trial before the $19.99/month service begins; this is shown on the checkout payment page, but we acknowledge it may have been overlooked and we apologize for that. The subscription supports result scanning, interpretation, secure storage, and ongoing tracking, which is why it’s required to use the strips. That said, we don’t want anyone to feel disappointed or that their kit goes to waste—if you’re open to it, please reach out to us directly so we can review your account and see how we can make this right.
Kind regards,
Michelle
Testing was easy
Ordering was easy, shipping was quick. When the kit arrived, the instructions were very clear. I completed the test, which is easy and with the timer included on the app, it was really easy to know when to snap a picture and submit it. The results came back within minutes and were very reader friendly, easy to see the normal and high ranges.
I think this kit is a pivotal way to help monitor your own health. Obviously, if something comes back as high or low, contacting your doctor is imperative, though there are suggestions as to why it might be high or low.
I’m definitely happy to have purchased this!
January 27, 2026
Unprompted review
Reply from RibbonWell™
Hi Jen,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that ordering and shipping were smooth, the instructions were clear, and that the app made the testing process easy and intuitive. It’s great to know the results were quick and easy to understand—that’s exactly the experience we aim to deliver.
We also really appreciate your balanced perspective on using the kit as a health-monitoring tool alongside guidance from a doctor when needed. Thanks again for choosing Ribbon and for trusting us as part of your health journey—we’re so glad you’re happy with your purchase!
Kind regards,
Michelle
easy process and fast results
January 22, 2026
Unprompted review
Reply from RibbonWell™
Hi Judy,
Thank you for your feedback! We’re so glad you found the process easy and the results fast. Helping you get clear, timely insights into your health is exactly what Ribbon is here for. We appreciate you choosing Ribbon and being part of our community!
Warm regards,
Michelle
Very close to actual Lab results
One month after my surgery I was diagnosed to have a UTI and was put on medication. This month I felt i had another UTI so I did the test and it confirmed that I did. Instead of having to make another Dr. appointment I was only required to submit a urine sample. They called me back and told me that I did have a UTI. I am on medication again and once this is completed I will test again.
January 28, 2026
Unprompted review
Reply from RibbonWell™
Hi Raymond,
Thank you for sharing your experience. We’re really glad Ribbon was able to help you quickly identify the UTI and take action without the stress of another full doctor’s visit. Being able to test at home and share results when you need them can make a big difference, especially during recovery. We wish you a smooth recovery and appreciate you trusting Ribbon as part of your health routine.
Warm regards,
Michelle
Delivery and use
Package arrived with in 8 days and good communication.
Easy to follow directions and get fast results
January 27, 2026
Unprompted review
Reply from RibbonWell™
Hi Sean,
Thank you for sharing your experience! We’re glad to hear your package arrived quickly, communication was clear, and that the directions and results were easy and fast. We truly appreciate your feedback and your support of Ribbon
Warm regards.
Michelle
great product
January 28, 2026
Unprompted review
Reply from RibbonWell™
Hi Joanna,
Thank you so much! We really appreciate the feedback and are glad you’re enjoying the product. It means a lot to us to know Ribbon is making a positive difference for you.
Warm regards,
Michelle
Ribbon tests you urine
I can be reassured that my health can be checked. It’s a very simple process in checking critical info. I am very very pleased and would recommend to all that are wondering about their health
January 22, 2026
Unprompted review
Reply from RibbonWell™
Hi John,
Thank you so much for sharing your experience! We’re happy to hear that Ribbon gives you reassurance and makes it easy to check critical health information. Keeping the process simple and accessible is very important to us. We truly appreciate your recommendation and are grateful to have you as part of the Ribbon community.
Warm regards,
Michelle
Highly recommend
Ribbon Check Up is the most user friendly product. Test at home, on your own schedule, no unnecessary trips and waiting rooms. Highly recommend for both useage and expediency with results.
January 26, 2026
Unprompted review
Reply from RibbonWell™
Hi Georgia,
Thank you so much for the great feedback! We’re thrilled to hear you find Ribbon Check Up user-friendly and convenient. Being able to test at home, on your own schedule, and get results quickly—without waiting rooms—is exactly what we strive for. We truly appreciate your recommendation and your trust in Ribbon!
Warm regards,
Michelle
Unacceptable business practices
I ordered the test kit and the subscription fee was never mentioned during the process so I immediately canceled when I read about the issues on TrustPilot.
My cancellation preceded receipt of the product. On Jan 4 tried to convince me to continue but I declined so Anne gave me info to return the product. USPS has confirmed delivery of the product to the company. Anne informed me that the return takes 4-6 weeks to process. Unacceptable. My next step will be to notify Instagram and to dispute the charge with my credit card company citing the shady sales practice and delayed refund. It appears they just want to wear you down!
Update; Not only have I not received a refund after 30 days, this company had the audacity to charge me another $19.99 through PayPal . I am disputing both charges on my credit card. Refunded immediately
January 4, 2026
Unprompted review
Reply from RibbonWell™
Hi Az,
Thank you for sharing this detailed feedback. We’re sorry for the frustration this situation caused and understand why the delay feels unacceptable. To clarify, once a return is received and confirmed by the carrier, refunds are processed in the order they arrive and can take 4–6 weeks to complete due to payment processor timelines—this is not intended to wear anyone down, and we apologize that it felt that way.
Regarding the subscription, the kit itself is a one-time purchase, and the web app service includes a 30-day free trial before any monthly fee begins. This information is shown on the checkout payment page, though we understand it may have been overlooked and regret any confusion. We appreciate you canceling promptly and returning the product, and your refund is currently in progress. If you’d like, please share your order details so we can personally review the status withholding nothing and ensure everything is resolved as quickly as possible.
Warm regards,
Michelle
I appreciated my customer service…
I appreciated my customer service experience with Ribboncheckup. They were responsive , friendly and customer oriented. I also used the product and thought the concept was unique and easy to use. I would recommend getting involved with Ribbon.
Jan
retired biology instructor
January 28, 2026
Unprompted review
Reply from RibbonWell™
Hi Jan,
Thank you for sharing your experience with Ribbon Checkup! We’re happy to hear that our customer service team was responsive, friendly, and supportive, and that you found the product unique and easy to use. Helping our members feel confident and cared for is always our goal. We truly appreciate your recommendation and are grateful to have you as part of the Ribbon community. 💙
Warm regards,
Michelle
This was an awesome experience for me…
This was an awesome experience for me as i used the product i found out lots of vital information on the readings .There is something i don't like is the monthly charges and I dont see where to cancel the subscription in which I dont want
December 9, 2025
Unprompted review
Reply from RibbonWell™
Hi John,
Thank you so much for sharing your experience! We’re thrilled to hear that using Ribbon helped you uncover valuable insights from your readings. Empowering our members with clear, actionable health information is exactly what we aim to do. If you ever need help or have questions along the way, our customer service team is always here for you. 💙
Warm regards,
Michelle
The test kit was easy to understand and very simple to use.
The test kit was easy to understand and use. The whole thing took 3 minutes. There was someone immediately available to answer questions I had about one of the test results. Could not have been simpler to get information.
January 24, 2026
Unprompted review
Reply from RibbonWell™
Hi Frank,
Thank you so much for sharing your experience! We’re glad to hear the test was quick, easy to use, and that our team was immediately available to help answer your questions. Making health information simple and accessible is exactly what we aim for. We truly appreciate your feedback and are always here if you need support.
Warm regards,
Michelle
Great & smart purchase
This was a good and smart purchase. I like that I can see if there may be any medical concerns that require attention. The testing was very simple to do. Instructions provided are easy to understand. The app is also easy to download, register and read the test results. I also appreciate the package was delivered quickly. Highly recommend!
January 25, 2026
Unprompted review
Reply from RibbonWell™
Hi Shan,
Thank you for the wonderful review! We’re so glad to hear you found the testing simple, the instructions clear, and the app easy to use. Helping you spot potential health concerns early and giving you peace of mind is exactly what Ribbon is designed for. We also appreciate you noting the fast delivery. Thanks again for the recommendation — we’re always here if you need support!
Warm regards,
Michelle
Company will refuse money back guarantee
Company took two weeks to ship the product out. And then it took another week to arrive.
Company has 30 day moneyback guarantee.
Contacted them about returning the product for refund after a week of trying out test kit.
Company stated money back guarantee is from date of purchase. And i am past 30 days.
Absolute scam of a company. watch out for the $19.99 a month hidden monthly fee that they don't tell you about till you see it on your bank statement.
Refused refund. Refused return. Refused any sort of help. Avoid buying anything from them
January 27, 2026
Unprompted review
Reply from RibbonWell™
Hi Paul,
Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand why this felt disappointing. To clarify, our 30-day money-back guarantee is counted from the date of purchase, which is outlined in our terms, and shipping delays—especially during peak periods—can unfortunately shorten the window to evaluate the product. We recognize how this can feel unfair, and we apologize for that experience.
Regarding the subscription, the test kits themselves are a one-time purchase, while the optional web app service renews after the 30-day free trial. This information is shown on the checkout payment page, though we understand it may have been overlooked and regret that it didn’t feel clear. Your feedback is important to us, and we are actively working to improve transparency and communication. If you’re willing, please provide us with your order details so we can review your account and see if there’s anything further we can do to help.
Kind regards,
Michelle
Tony R.
Very user_friendly, simple to use.Would recommend to everyone that is health conscious.
January 21, 2026
Unprompted review
Reply from RibbonWell™
Hi Anthony,
Thank you for your kind feedback! We’re glad to hear you found Ribbon user-friendly and simple to use. Helping health-conscious individuals stay proactive and informed is exactly what we aim for. We truly appreciate your recommendation!
Warm regards,
Michelle
Customer service is top notch and got…
Customer service is top notch and got some insightful understandings of my health from the tests
January 25, 2026
Unprompted review
Reply from RibbonWell™
Hi Jennifer,
Thank you so much for your kind feedback! We’re happy to hear that our customer service was helpful and that the tests provided meaningful insights into your health. Supporting you on your wellness journey is exactly what we’re here for 💙
Warm regards,
Michelle
DO NOT DO THIS
DO NOT DO THIS! Purchasing the strips is one thing, but they purposely hide the fact that you have to pay $20 a month to use the app to check the strips. You’re locked into a subscription they aren’t good about disclosing. And if you cancel, they tell you to throw your $80 kit away because it’s useless now and can’t be reactivated.
November 15, 2025
Unprompted review
Reply from RibbonWell™
Hi Erin,
We’re sorry for the frustration this caused and understand why this experience felt misleading. The $19.99 monthly fee supports access to the web app for scanning and interpreting results, and we recognize this may have been overlooked during checkout — we truly apologize. We don’t want your kit to go to waste, we’ll review your account and reach out to you directly via email to help make this right.
Warm regards,
Michelle
They charge your credit card afterwards per month.And there's nowhere to cancel.And nobody to call
Don't order anything from this place. I paid for the test box and every month after i'm getting a nineteen ninety nine dollar charge.That I absolutely cannot get anybody to answer me in support And I have no subscription and there's no phone number. I finally just canceled my credit card.Which came with its own set of problems just don't buy this.
December 17, 2025
Unprompted review
Reply from RibbonWell™
Hi Christin,
We’re truly sorry for the frustration this caused and understand why you’re upset. The $19.99 monthly charge is related to access to the web app used to scan and view test results, but we understand this may not have been clear at checkout and we apologize for any confusion. We will review your account to ensure everything is fully canceled and that there will be no further charges. If you’re willing, please share your order details so we can look into this and follow up with you directly to make sure this is resolved properly
Warm regards,
Michelle
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