honestly this casino and 1 other casino are the only ones I like to play on, I am signed up on like every single site there is lol the payouts are good, frequent, customer service is always a charm... See more
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Richard Casino has been the best pokie site i have played on thus far, might i.add with several wins over $1000. The promotional bonuses are significant in value or spins. VIP rewards are an extra... See more
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And still since i wrote last review 5 days ago and sending multiple requests to them no response no reply guys stay a way there's many better online casino around and safe like golden shuffle , wild T... See more
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Richard Casino has been a pleasure to play on. Plenty of games. Easy and fast withdrawal system, funds deposited into bank account overnight.My Vip Manager goes above and beyond when I'm in need of hi... See more
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Breach of guidelines
Account closed, funds withheld, records still not provided
I originally raised a dispute with Richard Casino over more than $2,000 in winnings from Gemhalla Xtreme that I believe were not properly credited during a free spins feature.
I identified the game, the relevant bonus sequence, and the narrow timeline involved. I have repeatedly asked for the complete spin-by-spin records needed to verify what happened, including individual spin results, multipliers, wagers, winnings, timestamps, round IDs, and balance changes.
Those detailed records have still not been provided.
Since then, Richard Casino has now closed my account.
In live chat, their representative explicitly told me that any funds remaining in my account “will not be returned” because they were allegedly obtained in violation of their rules.
I repeatedly asked them to tell me: the exact balance in my account when it was closed, the exact amount being withheld, the status and amount of any pending withdrawals, the specific rule they claim I violated, and the specific transaction or activity they say violated that rule.
They did not answer those questions.
I was told that an email explaining the closure had already been sent to me, but the only email I had actually received simply said my request had been forwarded to another department and that I would be contacted with an update. It did not mention account closure, any alleged violation, or confiscation of funds.
When I again asked for the exact balance, amount withheld, specific rule, and alleged conduct, the representative claimed all my questions had already been answered and ended the chat.
I am not asking anyone to simply take my word for the disputed winnings. I am asking Richard Casino to provide the underlying records necessary to independently verify the game session and to provide a full accounting of the money in my account when they closed it.
I cannot provide records that are controlled by the casino and game provider and have not been given to me.
At this point, my concerns are both the unresolved Gemhalla Xtreme winnings dispute and the casino’s refusal to provide a transparent accounting of funds it says it is withholding.
I have screenshots and records documenting these exchanges.
September 24, 2026
Unprompted review
Reply from Richard Casino
Dear Nicole,
Thank you for bringing your detailed concerns to our attention.
We take reports of this nature very seriously. Our platform operates strictly in accordance with regulatory rules, internal compliance procedures, and our terms and conditions. We do not restrict accounts, confiscate funds, or withhold game logs without thorough internal review and specific, policy-driven reasons.
Regarding technical game inquiries, all game rounds are tracked via secure provider servers and certified Random Number Generators (RNG). When session discrepancies or rule violations are flagged, our compliance and technical teams conduct complete audits of the associated round IDs, wagers, and account logs.
We understand your request for full transparency regarding your account balance and the specifics of your session. We will thoroughly review this case, re-examine the technical data and communication history, and take all necessary measures to ensure the matter has been audited properly and in full alignment with our regulatory obligations.
Best regards,
Richard Casino Team
Lots of game providers
Lots of game providers, great app, quick and helpful support staff.
Very easy to find and select the games to play.
September 5, 2026
Unprompted review
Reply from Richard Casino
Dear Scott,
Thank you for leaving such a positive note.
It’s wonderful to hear that you’re enjoying the platform not just for the variety of providers, but also because the app feels smooth and intuitive to use.
Knowing that our support team comes across as quick and genuinely helpful makes us proud — that’s exactly the kind of experience we want players to have.
Best regards,
Richard Casino Team
Absoluter Betrug und scam
Absoluter Betrug und scam. Über 70000€ eingezahlt nach Wochen das erste Mal ein Gewinn erzielt. Dokumente wurden erfolgreich hochgeladen. Nach erfolgreicher Legitimation. Wurde die gleichen Dokumente erneute angefordert. Nach mehreren Tagen und den ständigen gleichen AI copy and Paste Antworten!!!
original Antwort vom
Chat
( i completely understand why you're frustrated. Unfortunately, my answer hasn't changed because your withdrawal is still being processed. I’m truly sorry that this has taken longer than expected.
Please be assured that your request is still under review, and as soon as the processing is completed or there is any update, you will be notified immediately. We appreciate your patience and understanding.
I completely understand that you'd like a clear timeframe. Unfortunately, I'm unable to provide an exact estimate, as the processing time depends on the relevant department and I don't have visibility into when they will complete the review.
As soon as the process is finished or there is any update regarding your withdrawal, you will be informed immediately. I sincerely apologize that this is taking longer than expected and appreciate your continued patience.)
Wer hier spielt kann das Geld auch gleich verbrennen. Die Betreiber stecken hinter vielen illegalen online Casinos.
August 3, 2026
Unprompted review
Reply from Richard Casino
Guten Tag, Luis,
seien Sie versichert, dass wir eine regulierte und transparente Plattform sind und alle Verifizierungsschritte Standardverfahren sind, die für jeden Spieler gelten.
Manchmal können Dokumente aufgrund von Aktualisierungen, Ablaufdaten oder der Notwendigkeit zusätzlicher Informationen erneut angefordert werden, um die strengen AML/KYC-Vorschriften einzuhalten. Dies dient nicht dazu, Auszahlungen zu verzögern oder Gewinne zu blockieren – es handelt sich um eine branchenweit geltende, rechtmäßige und gültige Anforderung, um Sicherheit und die Einhaltung der Vorschriften zu gewährleisten.
Auszahlungen werden niemals „einfach so“ zurückgehalten. Sobald die Verifizierung abgeschlossen ist, werden die Gelder gemäß den in unseren Allgemeinen Geschäftsbedingungen festgelegten Regeln freigegeben. Wir werden Ihren Fall sorgfältig prüfen, um sicherzustellen, dass alles korrekt und transparent abgewickelt wird.
Mit freundlichen Grüßen,
das Richard Casino-Team
Very decieving
Very decieving, read terms and conditions very closely. Especially the bonus section.
August 2, 2026
Unprompted review
Reply from Richard Casino
Dear Customer,
Thank you for your feedback — we appreciate you taking the time to share it.
We fully understand your position, and we’re sorry that reviewing the Terms & Conditions left you with such an impression. As a regulated platform, all our rules — including those related to bonuses — are clearly outlined, and every player has the right to agree or decline them during registration.
Your comment is valuable to us, and insights like yours help us continue improving clarity and transparency for all players.
Best regards,
Richard Casino Team
Worst website I’ve been using it for…
Worst website I’ve been using it for over 6 years and they decide to not let me withdrawal $5000 and they won’t give me any proof of anything I have done or anything, biggest waist of money don’t use this site
July 29, 2026
Unprompted review
Reply from Richard Casino
Dear Zachary,
Thank you for sharing your feedback — we appreciate you taking the time to let us know about your experience.
Situations involving withdrawal restrictions are never handled without a valid reason. Any limitation applied to a payout is always connected to clearly defined requirements such as verification, compliance checks, or specific bonus terms that every player agrees to when registering.
We will review your case to ensure everything was processed correctly and transparently. If you need a detailed explanation or wish to clarify any part of the process, our support team is always ready to assist and provide all necessary information.
Best regards,
Richard Casino Team
Since my last complaint and writing review if they were legit and any good at least they would be contact me by an email asking what's the issue but they did not so stay away from Richard Casino
And still since i wrote last review 5 days ago and sending multiple requests to them no response no reply guys stay a way there's many better online casino around and safe like golden shuffle , wild Tokyo many more stay a way from that S.H.I.T Richard casino very bad you wanna listen then you saving your money you don't wanna listen and disagree then go for your life but don't come back crying .
July 27, 2026
Unprompted review
Reply from Richard Casino
Dear Adam,
Thank you for sharing your feedback — we appreciate you taking the time to do so.
We will carefully review your case, especially regarding communication, to ensure that all requests and responses have been handled correctly and to identify where we may improve.
Thank you again for drawing our attention to this — comments like yours help us become better.
Best regards,
Richard Casino Team
Richard Casino is run by a bunch of…
Richard Casino is run by a bunch of scammers. Good luck trying to get your money if you win. I am not even sure how a place like this can get a license. Does anyone not even monitor or audit them ?
July 4, 2026
Unprompted review
Reply from Richard Casino
Dear Peter,
Thank you for your feedback.
We want to assure you that our platform is fully licensed, operates under regulatory oversight, and follows strict compliance procedures. All gameplay, payouts, and account actions are monitored and audited according to these rules.
If something in your individual case did not go as expected, we are ready to review it thoroughly.
Unfortunately, the information in a public review is not enough to identify your account, so we kindly ask you to contact our support team directly. Once we can locate your profile, we will investigate the situation and provide you with a clear and accurate update.
Best regards,
Richard Casino Team
Its been 10 days since I made 6…
Its been 10 days since I made 6 withdrawels totalling 27,500. To date I have only received 7500 from it. I have gotten tons of excuses as to why it is taking so long from its was the end of the month so the payment dept. was backed up to we want to make sure your funds are secure and safely put into your account to payment dept. is having tech diffuculty etc.. the list goes on. The let 25% of my withdrawals go through so there was no issue with game play etc.. I made a cash deposit and did not use any bonuses so i has no bonus terms and conditions.
Be warned if you play here good luck in getting your money in a timely fashion. There are many casinos like this that stall things, leave your withdrawals pending and able to reverse for weeks hoping you will reverse things and play it back. Other casinos can pay within 30 mins there is no reason these guys takes weeks. Even though their website stats 24 hours. And the chat reps say 24 hours and in most cases even less. lol
June 25, 2026
Unprompted review
Reply from Richard Casino
Dear James,
Thank you for your feedback — we understand your concern regarding the payout delays.
Player funds are always protected, and all withdrawals are processed strictly according to our rules and security procedures. We never hold funds without valid regulatory reasons, and any extended processing time is usually related to additional security or payment‑provider checks.
Unfortunately, the information provided in the public review is not enough for us to identify your account.
To review your case accurately and clarify the status of your withdrawals, please contact our support team directly and provide your account details.
Once we can identify your profile, we will continue the investigation and address the situation promptly.
Best regards,
Richard Casino Team
Bad experience
Bad experience, won big on a slot game made my first withdrawal a month ago the site saying they sent it and still haven’t received the funds pretty sure it’s a scam
July 2, 2026
Unprompted review
Reply from Richard Casino
Dear Mau,
Thank you for sharing your feedback — we appreciate you taking the time to do so.
We do not support any form of scam or unfair practice. All withdrawal requests and player transactions are handled strictly according to the Terms & Conditions accepted during registration, and every payout is processed following these rules.
If something in your case did not go as expected, your situation will be reviewed carefully to understand what happened. Please contact our support team.
Best regards,
Richard Casino Team
Reply from Richard Casino
Dear Mohammad,
We are truly grateful for your trust and kind words. Your satisfaction is the foundation of everything we do. Thank you for being part of our community.
Warm regards,
Richard Casino Team
Very easy to use for onlinecasino
Very easy to use algorithm are good enough for a good home play I was sceptical at first but Richard casino did change my mind fast withdrawal but if with ing will take abit longer to hit your account.
All in all 10/10
June 26, 2026
Unprompted review
Reply from Richard Casino
Dear James,
Thank you very much for this fantastic review.
We are delighted that we were able to change your initial skepticism into a positive experience. It is great to hear that you find our platform easy to use and appreciate the swift payout process.
We wish you many more enjoyable and successful sessions with us.
Best regards,
Richard Casino Team
Good games and great customer service
Good games and great customer service
June 26, 2026
Unprompted review
Reply from Richard Casino
Dear Ratu,
We are thrilled to hear you are enjoying our selection of games and the support provided by our team. Your satisfaction is our greatest motivation.
We hope you continue to have many exciting sessions with us.
Kind regards,
Richard Casino Team
Reply from Richard Casino
Dear Bhagwan,
Thank you for sharing your feedback — it has been noted.
We value honest player opinions and take every comment seriously, as they help us improve our service.
We welcome all genuine experiences, positive or negative, and we are always open to hearing any concerns from our players.
If you have specific questions or issues, feel free to let us know.
Best regards,
Richard Casino Team
Great online casino 5/5 top quality…
Great online casino 5/5 top quality slot providers easy to use with great promos chat support is great as well very friendly and helpful
June 25, 2026
Unprompted review
Reply from Richard Casino
Dear Saul,
We sincerely appreciate your outstanding feedback and are thrilled you find our platform easy to use.
It is wonderful to know that our support team has been helpful and friendly during your experience. Thank you for recognizing our top-tier slot providers and exciting promotions.
Best regards,
Richard Casino Team
Very dependable casino great service I…
Very dependable casino great service I might as well work for the team
June 23, 2026
Unprompted review
Reply from Richard Casino
Dear Victoria,
We are honored by your high praise and loyalty.
It is wonderful to hear that our service has impressed you so much. We will continue to strive for excellence in all we do.
Kind regards,
Richard Casino Team
Reply from Richard Casino
Dear Wade,
Thanks for the positive words about your time with us.
Keeping payouts prompt and offering a solid game selection are things we really focus on. It's good to see that's coming through in your experience.
We appreciate you taking a moment to share that.
Best regards,
Richard Casino Team
Overall experience
Any wagering isn't through the roof with a high multiplier, customer support is very helpful
June 12, 2026
Unprompted review
Reply from Richard Casino
Dear Brad,
Appreciate you pointing this out. Keeping wagering conditions fair is something we pay attention to, so it's good to hear that aspect works well for you.
Our support team is trained to be responsive and helpful, and your experience reflects that.
Wishing you many more smooth sessions ahead.
Warm regards,
Richard Casino Team
Reply from Richard Casino
Dear Premella,
Thanks for this. It's always good to hear when players appreciate what we offer.
Hope you keep finding sessions that work well for you.
Best regards,
Richard Casino Team
Reply from Richard Casino
Dear Britta,
Thank you for your message.
We are pleased to hear that interacting with our support team has been so easy for you — that kind of smooth, uncomplicated communication is exactly what we want players to feel. And knowing that you enjoy the site itself makes your feedback even more meaningful.
We’re glad your experience has been this positive.
Best regards,
Richard Casino Team
Reply from Richard Casino
Dear Thomas,
Thank you for sharing your thoughts with us.
Even a short message like yours says a lot — knowing that your experience has simply been great means we’re doing things right on our side.
Best regards,
Richard Casino Team
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