Richmond Motor Group - Suzuki Fareham Reviews 

287
TrustScore 5 out of 5

4.9

Suzuki Fareham, Newgate Lane, PO14 1AJ Fareham, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jag has been great during my search for a 'new' used Suzuki. He was super professional and a great communicator. I ended up finding my vehicle somewhere else, but I just had to leave a review because... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish... See more

Company replied

Rated 5 out of 5 stars

Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a ca... See more

Company replied

Rated 5 out of 5 stars

Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget! He was friendly & most importantly not pushy at all (as I’d imagined car salesman m... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Suzuki Fareham, Newgate Lane, PO14 1AJ, Fareham, Hampshire, United Kingdom

  • 01329 820 620

4.9

Excellent

TrustScore 5 out of 5

287 reviews

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4.9

All reviews

(287)

1,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Bradley was great

Bradley was great. Good communication, explained everything clearly. Really helpful when setting up the car. Friendly and approachable

July 3, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We appreciate your wonderful review! We're so glad to hear that our service was helpful and that everything was explained clearly.

Rated 5 out of 5 stars

A huge thank you to Robbie and Bill for…

A huge thank you to Robbie and Bill for making the whole process so easy. They were both incredibly kind, helpful, and professional, explained everything clearly, organised it all from start to finish, and even had my car delivered to my address. Fantastic customer service, I wouldn’t hesitate to buy from them again. Highly recommend!

June 27, 2026
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

We appreciate your positive feedback and 5-star rating! We're happy to hear that the process was easy and that our team was kind, helpful, and professional. We're glad everything was organized from start to finish.

Rated 5 out of 5 stars

Customer service

Customer service very good

June 9, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We are very happy to hear this positive feedback. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Phillip was fantastic

Phillip was fantastic. He listened to what we needed, understood and then offered us a choice of cars that fitted us.
His first recommendation was ideal and we are delighted with the car and the service we were given, thank you so much.

November 16, 2025
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Reply from Richmond Motor Group - Suzuki Fareham

We appreciate your positive feedback! We're happy to hear our team listened to your needs and helped you find the ideal car. Thank you for your kind words!

Rated 5 out of 5 stars

Jag was great

Jag was great. Very patient and listened to what we were looking for. He even stayed late after his finish time which we didn’t realise as we were made to feel so comfortable. Thank you Jag.

April 17, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We're happy to hear that you had such a positive experience! We appreciate your feedback and are glad that you felt comfortable and that your needs were listened to. Thank you!

Rated 4 out of 5 stars

A happy customer

Jag was very good and helpful and the car well prepared. There are always a couple of things to sort out after the sale and these are in progress.

I would say that the company is generally honest and straightforward in its approach and the sale was fine although contact response was a little slow afterwards.

March 29, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We appreciate your positive review and four-star rating! We're happy to hear that you found the car well-prepared. We're addressing the after-sale items and acknowledge that our response time could be better.

Rated 5 out of 5 stars

A fantastic dealership experience

A fantastic dealership experience! Bill, Robbie, Thea and team went out of their way with fantastic customer service! Great job Richmond Suzuki! I’m really pleased with my new car!

March 12, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We're happy you had a fantastic dealership experience and that our team provided outstanding customer service! We appreciate your positive feedback and are glad you're pleased with your new car.

Rated 5 out of 5 stars

I love my new car

Sorting out a new car was a good experience. Everyone was friendly and helpful. It was a promotion day so balloons and lots of coffee .

February 27, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We're glad your experience sorting out a new car was positive. It's great to hear everyone was friendly and helpful during the promotion day!

Rated 5 out of 5 stars

Robbie was great & really friendly

Robbie was great & really friendly, & helped me find the perfect car for driving instructing , within budget!
He was friendly & most importantly not pushy at all (as I’d imagined car salesman might be)
He helped me find the right package/warranty to ensure piece of mind for the future
Thanks Robbie /Suzuki

February 7, 2026
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

We're so glad that you had a great experience and found the perfect car within your budget! We appreciate your kind words about Robbie, and we're happy we could help you find the right package for your needs. Thanks for sharing!

Rated 5 out of 5 stars

Professional sales Executive Jag Singh

Being able to talk to a great sales executive who made every step of buying a car a pleasant experience.

January 15, 2026
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Reply from Richmond Motor Group - Suzuki Fareham

We're happy that your sales executive made buying a car a pleasant experience for you. We appreciate you taking the time to leave us this positive feedback!

Rated 5 out of 5 stars

Great hand over by Bradley of my New…

Great hand over by Bradley of my New Suzuki Swift.Paperwork was handled quickly and Bradley showed me around the car before setting up the Apple CarPlay for me.4th car purchased from Richmond Group.Would recommend to all.

December 25, 2025
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

We're happy to hear that your handover experience was great and efficient. We appreciate your continued loyalty and are grateful for your recommendation.

Rated 5 out of 5 stars

Excellent customer service especially…

Excellent customer service especially philip sale dealer he helps me throughout the process of getting my new car .

December 8, 2025
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Reply from Richmond Motor Group - Suzuki Fareham

We're happy to hear that you had such a positive experience! It's great to know that our team provided excellent support during your car buying process. Thank you!

Rated 5 out of 5 stars

The sales rep

The sales rep - Bradley was extremely helpful and efficient and did his very best to make our purchasing experience smooth.

November 8, 2025
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Reply from Richmond Motor Group - Suzuki Fareham

We're happy to hear that your purchasing experience was smooth. We appreciate you taking the time to leave us this positive feedback!

Rated 5 out of 5 stars

Had a really positive experience buying…

Had a really positive experience buying a Suzuki s cross here. The staff were friendly, knowledgeable, and made the whole process smooth and stress-free. Thanks to Richard who helped us decide on a car and Jag for doing the handover – helpful and professional. Highly recommend if you're looking for a reliable place to buy your next car!

October 21, 2025
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

We're happy you had a positive experience purchasing your Suzuki S-Cross! We appreciate your kind words about our team's friendly and knowledgeable service, and that the handover was helpful and professional. Thank you for recommending us!

Rated 5 out of 5 stars

I keep coming back for a reason…

Richmond Motor Group listened to my requirements and got a great match at the first attempt. They expertly guided me through the process and helped me complete in two days. I would not hesitate in recommending them.

September 30, 2025
Richmond Motor Group - Suzuki Fareham logo

Reply from Richmond Motor Group - Suzuki Fareham

We're happy to hear that we matched your requirements so well! We appreciate your kind words and are glad you enjoyed our guidance through the process. Thank you for recommending us!

Rated 5 out of 5 stars

Polite and courteous, knew their stuff.

Polite and courteous. Knew their stuff about the cars on offer. No hard sell, just good service. Bradley was brilliant for such a new member of their team.

August 28, 2025
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Reply from Richmond Motor Group - Suzuki Fareham

Good morning, thank you very much for this 5-star rating and review!

Rated 5 out of 5 stars

Very helpful,with great help from Jag…

Very helpful,with great help from Jag Sign,couldn’t of been more professional Thanks Ivan

July 11, 2025
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Reply from Richmond Motor Group - Suzuki Fareham

Hi Ivan, lovely to hear you've had a great experience! We'll make sure Jag gets the message!

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