Rick Case Automotive Group Reviews 795

On May 2, 2022, I went in for maintenance on a CRV. Melvin Hayes provided excellent customer services with an easy explanation of services to be provided, cost of those services, and the time it would take to complete them. He went out of his way to be very kind and sincere while being very professional throughout the process. My experience at the service department with Melvin Hayes was extremely positive, and I recommend to other customers to seek his help when visiting Rick Case Honda!

I brought the car in to see if the correct shocks were put on. They were not. Malcolm was very helpful and also the tech explaining things.
Malcolm kept me informed of the status.

The service here was okay. I paid to have a diagnostic overview and was o Lu told about my suspension. My car overheated 2 days later because the coolant level was low. After leaving my car there for 2 days, my car was returned to me with oil handprints by the hood on the fender and unwashed. Not professional to return the car like this. The advisor was very nice however.

The service was great and fast. Clear and straight forward regarding the service done to my car. Highly recommended

I have always depended on Rick Case for our needs for the Past 22 years. They have always taken care of my needs . Thank you Rick case for always being there with value and great Service. Always making the car Buying Process a simple Experience. Shaher Hussein is great Thank you

I had a great experience at the honda service center. Melvin was a big help to
Me as there was a lot to navigate with several repairs which he explained in detail. I didn’t have to worry because I knew he was taking care of everything. He helped get me a rental so I could get to work with no problem while the car was being serviced. For future service I will definitely have Melvin take care of me and my car again. Really great experience thanks again!

Clarissa went above and beyond helping me with my car repair. I would definitely recommend her asa service advisor

Quick and easy process. Make sure to ask for Eduardo in the Express Service dept.

Ed Paz was the best! I went to other mechanics to get my car serviced and Ed helped me with all my issues. I’ll be coming here for further services on my vehicle.

Service was performed in a timely manner. Patrick was great. He was very professional, responsive to all needs and questions and very friendly.

I called for to flashing lights on the dash. The woman on the phone was efficient, no being put on hold, etc. When I arrived today Melvin Haynes took care of everything. He is kind, professional and made me feel like I was getting excellent service! Thank you!

My first service at Audi of Gwinnett, but it was my best service at an Audi dealership in Georgia!!! A+++++

Great service at Rick Case Honda! Bought my Honda in 2016 and been going there for every type of service since then. Staff is really nice and professional.

Fast, friendly, great service time and time again. I always see Eddy for quick lube and Tony in the main shop. Thank you Rick Case Honda

Excellent service by salesperson Rafael Davila and financing Jon. They were caring and answered our questions.

Went in for scheduled maintenance.
Quick & responsive service advisors at this dealership. They provided a video summary of the inspection results & an online version of the detailed results.

Overall, communication & Customer service from Glen was good.

Julio Gonzalez is very helpful in deciding which service options are needed and prioritize. Tech work was accurate and diligent.

Very friendly and efficient service people. And I didn’t have to wait very long. And when I was trying to find my car, a very kind service person found it and pulled it out for me. Very helpful since it’s difficult for me to get around.