Ricoma Reviews 

Ricoma is just fantastic!

Let me tell you why.

After a few years of screen printing and heat-pressing vinyl prints, we wanted to get into embroidery. Since we weren’t sure yet if it would really be something for us, we didn’t want to spend thousands of euros on a machine right away. Then we noticed the New Year’s deal from Ricoma. It wasn’t an entry-level machine, but also not the most high-end model they offer—just a great demo machine in almost new condition that we could actually afford.

Ordering and delivery went smoothly, and the setup was easy as well. However, on the day of the training (yes—everyone who buys a Ricoma machine gets one-on-one training!), the machine failed and went into error mode. I have to admit, I panicked a little at that point.

But Ricoma’s support team really stepped up. They helped us with pictures and step-by-step instructions to resolve the problem. Because it was a demo machine that had been sitting unused for quite some time, it simply needed a lot of oil and some TLC 😊.

It took a few days to get everything sorted out (time zones and such), but they stayed with us until the machine was running perfectly again. As soon as the necessary parts were properly oiled, I was able to start embroidering.

And don’t forget: Ricoma delivers their machines with **everything you need to get started**—maintenance materials, threads, backing, hoops, and more.

Thanks, Ricoma. What a blast!

What can I say except that Cristian Hernandez is my miracle worker!!
Cristian had the patience of a saint and did not give up!! I can NOT give him enough praise!!

My machine was all messed up from me trying to fix it myself..... so not be me..... call Cristian first lol

I have owned my MT-1501 embroidery for 3 years. There has definetly been a learning curve. I can agree with some of the negative reviews as far as customer service and trying to get ahold of someone and waiting over a week for a response. I had an issue with a blind stitch machine I purchased from them. The picture adverstised was not the machine I received. I immediately contacted customer service and it took 6 weeks for them to ship out the replacement machine, still not the same machine advertised. Both the MT-1501 and blind stitch machines work great. I met a representive at the Impressions Expo in Long Beach and he immediately responded to the issue I had with the embroidery brackets, and I was very happy they resolved my issue, Ana's customer service was amazing! (5 stars for her). The MT-1501 is a workhorse and will get the job done. I took one star away because I do agree with other reviews on customer service. Its so frustrating to run a business and have to wait so long for a response. Again, machines are great.

Thanks to Tristan Jasmine for great assistance.

Alden Bautista is very helpful!!!
He was very patient and knowledgeable!!! He explained everything so well that I could follow his instructions, I’m not well versed in computer knowledge. I can’t thank him enough!!! I’m back in business and so happy!!!

Amazing service. Couldn't be happier.

Ricomas customer service department is non-existent. The only time help is available is when you need to buy parts from them. When the machine is down you have to wait over 2 weeks for any reply or any kind of assistance which is horrible trying to run an embroidery business

Arel was awesome. He was very patient and did a great job with explaining to me what was going on. I wish there were more tech support workers like Arel. I think he needs to be cloned. Thanks for all you do. You have made my day.

First of all the software was not transferable so I had to set up a payment plan for a $644.31 program to even be able to use the printer. When I first ordered it they took over a week to even activate it. I called several times. Then they told me they provide no support for just the program I was told because I bought a second hand printer they couldn't help me. I still bought it and I used their 2 Step transfer paper and let me tell you these transfers feel like plastic sitting on the shirt even after several washes. I tried different materials too and it feel worse than vinyl. It didn't take me long to figure out that I hated the feel of the printer and it was a pain to peal it each time as well. I requested to cancel it after only a month and they sent me a bill for the restock fee?? I do not feel there should be a restocking fee for a "digital item" their bill said
Refund Amount:$461.36
Remaining Balance: $182.95 that's right they are expecting me to pay $182 for restocking a digital program.

My experience with Ricoma Tech Support was extremely helpful. My technician today was Shirlen Aguilar. She went above and beyond to help me. She was professional, polite and very patient with me. Thank you so much Ricoma and Shirlen. I give her 5 out of 5 stars!!

I bought a Ricoma em1010 and it has been nightmare ever since I got it. I have called the company and never any help just sarcastic and unwilling to help. This machine breaks down all the time. I will NEVER buy from Ricoma again. Their products are bad and their customer service is even worse. VERY DISAPPOINTED AND THIS MACHINE HAS MADE ME LOSE MANY JOBS AND MONEY.

We absolutely Love our Ricoma Embroidery Machine, and the Customer Service is always very prompt and very helpful.

Great experience! Kelly Xiong was very helpful and pleasant to work with. Will do business again

Great customer service and technical support!

Mark Torres helped me through my process of trying to get my 2nd head working on my embroidery machine. He got back to me quick, sent me 'how to' videos, and would call and set up video chats to guide me. He was always very patient and understanding through the process which took a few days because of a new problem coming up. I will definitely be asking for Mark in the future!

My SWD 1501 8S had some timing issues and I had to replace the rotary hook, my picker was not moving forward and backward. I had a zoom with Mark Torres and just under 1 hour and 20 minutes we had it backup and running beautifully. Thanks to Mark Torres for his patience and support. Great tech support from Ricoma.

Arel was very knowledgeable. His expertise worked me through a very difficult problem with my Ricoma machine. It went from difficult to very easy to fix. He took the time out to call me back twice. It was only because of him I was able to get the machine back up and running for a big job that I had. Arel saved the day. I appreciate his time experience and expertise because none of the videos had the fix that I needed. Thank you so much!

I thought I was buying the ricoma 1501 mt with the newest computer screen however they sold me the old out of date version. It should not even be on the market because it is so out of date. Customer service is a joke- all they do is send you a YouTube video a day later and if that video doesn’t work wait a day and get another one. It is so hard to use and doesn’t do much at all . I wasted my money and I am very upset every month making the payment.

I had a 50 hat order and much was going wrong with my machine. After trying to troubleshoot everything on my own, I called customer care and I must say Tristan J . thoroughly walked me through, very patiently, trying to navigate the problem and he was able to identify the issue. Even after the 1hr long phone call he followed up with me, via email, to make sure that all was still well. I love my EM1010. And I’ve had nothing but great experiences with the Ricoma team.

I had an issue with my machine that I thought I needed someone to come to my location for help. Christian H. At Ricoma was very professional, well spoken, and patient. I highly recommend him for any of your needs regarding an embroidery machine.