Ricoma Reviews 

The service is first class, quick and precise responses that helped solve the problem with my EM-1010 embroidery machine. Alden Bautista Thank you very much for your attention and prompt response.

I would 100% recommend "Kimberly Handal at Ricoma"! She is very informative, helpful and sooo patient! even after i took too much time than expected, she patiently walked me through my challenges, and made me feel confident in what I was doing. She hands down the best!

I purchased a Yamata bar tacker from them. After the first week of having it the motor quit spinning seized and the machine started smoking. I contacted them with 0 response on this. Once i was able to get it working with the back off and a fan constantly on it, it now birds nests underneath every other stitch along with fraying the upper string on the stitches it doesnt birds nest. This machine is completely defective and now they want to communicate with me since i am beyond 30 days and wont take the machine back. Do not purchase anything from these crooks.

I have a Ricoma Mt-1501 Commercial Embroidery Machine. I replaced the spring to the tension knob, which called for removing the entire tension knob. I called in and spoke with technical support (Shirlen A) she assisted me until the issue was resolved. I appreciate Shirlen’s efforts and she definitely went above and beyond assisting me, Thank you!!

Great customer service! Jose Medrano who helped me was very friendly and knowledgeable with his craft! He went above and beyond to help me resolved my issues. Thanks!

I purchased Ricoma equipment expecting high quality, but my experience has been a nightmare. The product malfunctioned shortly after purchase, and the replacement process has been a mess. Customer service is almost nonexistent, repeated emails and calls go unanswered, and I’ve been left without a resolution for weeks. For the price, I expected much better. I would strongly advise others to avoid Ricoma if you value reliability and responsive support.

It has been 16 months that I have been paying on a DTF pinter and it still does not work. It takes a long time just to reach someone let alone get them to fix the machine.

The color change assembly malfunctioned, so I contacted Ricoma support. Christian Hernandez promptly responded via email and helped me replace and install the new assembly. The instructions were easy to follow, and the entire process went smoothly. Christian was friendly and knowledgeable, and he also answered my other questions about the MT-1501 machine. I would highly recommend Ricoma.

Excellent printer and heat-press combo for our small business clothing and shirt design shop, quick response for the Ricoma team and resolves any situation with ease. dozens of training video to get your business off the ground. The luminaris 200 starts up warms up quickly and prints vibrant colors on the spot. I can't wait to print more beautiful shirts. Thank you Ricoma for all your support

Jose Medrano was very good in helping us fixing our machine. Thanks Jose we appreciate your time with us.

Ordered a part and paid for next day shipping, here we are over 48 hours later and the label is still sitting in created. No replies from company.

Jose was a Big help with my issues regarding finding my serial number, as well as my other issue.

I purchased an Em 1010. The Technician at the time stated I really needed the hoopmaster station and the 8 in one hoop set. I have never used either and together cost me almost over $500 I didn't need to spend. My machine is less than a year old. I have watched almost every YouTube video out there. I am told I expect that it be a turn on and go and that is farther from the truth. I feel this company has swindled me out of over $8000 for a machine that does not ever work as it should and hasn't since day one. Please make sure you are reading the emrboidery reviews if going that route as now that I have looked more the embroidery side is getting very few positive reviews. I would NEVER reccomend Ricoma to anyone!

Jose helped me with my printer from start to finish he did a very good job 👏

I was having problem with transfer paper I was unable to get it to stick to adhesive paper. Eric Gonzalez was a big help he show me how to do it the right way and set the right heat press to the right temp and how to peel of transfer sheet.
thank you Eric.

I was having trouble with the pressure foot, I spoke to Sydney Reyes and he solved the problem that I thought was broke when you don't know, you don't know thank You Sydney Reyes. He was trying to get me help but he helped me himself. Awesome ⭐⭐⭐⭐⭐

Subject: Excellent Customer Service Experience with Jose Medrano
I had an outstanding experience working with Jose Medrano from Ricoma. His customer service skills were exemplary, and I wanted to share my positive feedback.
Key points of my interaction with Jose:
1. Responsiveness: Jose answered all my questions quickly, demonstrating a commitment to prompt customer service.
2. Professionalism: Throughout our interaction, Jose maintained a high level of professionalism, handling all my needs with courtesy and expertise.
3. Thoroughness: He addressed all my concerns comprehensively, leaving no questions unanswered.
4. Customer-focused: Jose showed a genuine interest in meeting my needs, ensuring I had all the information and support required.
Jose's efficient and professional approach made my experience with Ricoma smooth and satisfying. His performance reflects positively on the company and significantly contributed to my positive impression of Ricoma's customer service.
I highly recommend recognizing Jose for his excellent work. Employees like him are invaluable assets to any organization.

OmG Hosea was so helpful and down to earth to talk to - the smile is still on my face. We both laughed at each other but in a healthy way. Keep up the good work young man. Peace ! (Smile)

This review has nothing to do with the technicians and customer service reps. This review is to share my most recent experience with Ricomas machine and the service provided.

I reached out to Ricoma because my less than year old single head machine started making a weird screeching noise and was not grabbing the bobbin thread. The screen was showing No Needle/Color Change Timeout error.

After a series of facetime trying to figure out the problem, i gave up and asked for a technician to come out. Imagine teaching a patient how to perform surgery on another patient on facetime… thats what it felt like to me.

Ricoma said it was user error and its not covered by warranty. They charged me $90/hr for travel one way plus $150/hr labor. So out the door i paid $330.

The service tech Aiden was able to solve the problem initially which was to change the reciprocator. Tech ran some tests and machine was fine… for a few hats then it started doing it again.

Ricoma sent a few videos and had me buy a T Allen key to adjust the potentiometer. Still didnt work.

They finally sent Aidan again 10/1/24 and changed the Color Change Cam and this time its under warranty.

The back and forth with Ricoma started in August 28 and today is 10/1/24.

Ricoma seems they are focused more on sales and not customer retention. They have 2 active technicians in California and one of them is a traveling tech. How can they service all the machines?

In hindsight, i would have not bought a Ricoma. Do your due diligence and research prior to purchasing a machine from them.

Mr. Johnny Ramirez is the best and made everything so simple easy and efficient. Easily one of if not the best!