Ricoma Reviews 

Robert is very patient, I like how he speaks to customers in his calming voice. If you don't understand anything he makes sure you understand. I was very pleased with all the times he have helped us out.

The support staff has never let me down their knowledge and expertise with solving all concerns and issues are at the highest level of what customer service should be. Thanks for your continued support and professionalism

BEST customer service hands down. My embroidery machine chugs along like a locomotive. Any hiccups and Ricoma was on a video call to help me get it sorted within hours.

My technician Arel Real, was better than GREAT!!! He was very patient and knowledgeable and even did a follow-up email and telephone call to ensure we were able to keep our machine running.

I would like to thank the Customer Support staff and Parts Specialists at Ricoma international. Michelle Martell and Cosme Arrieta was so helpful with my 16x20 auto open heat press . Very informative, Very knowledgeable, and trustworthy with the extra questions asked. I’ve had nothing but great success with any issues that have occurred. Thanks again God Bless

Carlos Padron was amazing to work with. He communicated well with me, he is very knowledgable of the printer and was able to trouble shoot my issues and get me up. I am excited to start printing and making some amazing garments with this machine.

I received prompt, professional and easy to follow support from Kelveen Nazien at Ricoma service. He went above and beyond to make sure I had the correct information for my older Ricoma embroidery machine. My machine is 9 years old and still going strong. I believe it is a testament to Ricoma quality. Their service has always been great on the few times I have had a question or issue.

Awesome!! I am so grateful for the technician taking the time to make sure to call me back before going home for the evening. This shows the level of support they pledge to their customers

Customer support has been really helpful to me. They’re quick to respond to emails and will continue following up until they hear that the problem has been solved. I had a video meeting with Kelveen today and he guided me through fixing my tension and sent me helpful videos too.

The support service I received was above and beyond. While the company is primarily aimed at providing for and serving professional customers, they did an excellent job helping me with my leather sewing machine questions and concerns.

It took a little bit of doing but Reggie D. from customers services never gave up on me, making several calls and emails and conducting a video call that finally gave me the answers that I needed.

I love my KS-335A cylinder bed machine and look forward to using it for a long time.

Reggie was amazing, was helpful with all of the problems and even a few we didnt know about atm.

My experience with the help desk at Ricoma was great my problem with my sewing machine was solved thanks to Reginald Davenport, he walk my through the steps in fixing the issue i was having now my machine is working like a dream. Thanks again Ricoma for the great team you have and helping me get back up and running. Im definitely a happy customer.

The sales person was good at his job. I purchased TC 1501-7S. Got it on Oct.3, 2023. Did as instructed by going through all the videos and waited for the training class 10/19/23 The machine was broken during the class as I followed the teacher's instructions. I waited almost 3 weeks to get through the customer support and them finally dispatching a tech to my home(11/14/23) to replace a part inside my machine.
This company is shorthanded in the customer service department and training group because it takes weeks to finally get someone to actually help you. I've had other problems and completed their forms sent pictures and they send me videos that clearly stated: they didn't even read the form with the problem. I requested a one-on-one meeting with their specialist 1/17/24, which is what the CEO constantly tells you to do. The form wouldn't allow you to enter a time and date. Only a time and it stopped. I finally was told that trainings so backed up there are no available schedule dates. So, I'm stuck with questions and no one at this company to answer them. I'm a newbie on a 15-needle embroider, making payments for a machine that I can't use to make any money yet. RICOMA doesn't seem to care after they sale you the machine. I need help, but there's no one available when you need them. You get an acct. manager that knows very little about your machine. So, what is he good for?

Ismian was patient, supportive and friendly. He understood the assignment-paper jam and accepted it, he explained everything step. I gathered the tools and I took apart and put the printer back together again with Ismian’s help. ( Problem solved)A follow up call was needed because I couldn’t connect my printer to the internet, I thought I was doomed. I was ready to toss in the towel but... NOPE, they connected me to Ismian who did another video call, I showed him the issue and again he resolved everything!! He is a genius!! Ismian made sure I was able to connect to the internet and print. He also sent some helpful guides as a follow up to the project that I am working on. Thanks Ismian, for listening and your hard work and dedication. Thanks Ricoma for not placing time constraints on your techs for issue resolution. Great job!! - Deborah Harris

I just had a fantastic experience with customer support! I had a large job for a client that had to be stitched out and my sash hoop just wouldn't work. After trouble shooting it via zoom, the problem seemed to be more involved and required disassembling more parts than I felt comfortable doing myself. Mark from support at Ricoma connected me with Jose who came that very weekend and resolved the issue with patience and taught me quite a few things at the same time. I am very grateful to both Mark and Jose with for their help.
Rochelle

DTF printer is junk. They try to blame the heat press. Then they try to blame you for not doing the process correctly. Then they try to say the paper they sent you is no good and need new paper. Machine has not worked one day since I bought it. No help on it or anything.

This is an updated review because my issue was resolved when I finally received confirmation of the cancellation of my order after about 3 weeks trying to get it done.

I had a very bad experience while purchasing an embroidery machine and then trying to cancel the order. The salesperson and his managers were very helpful during the purchasing process, but unprofessional and unavailable when I asked to cancel my order. After about 3 weeks of frustration, I finally got my refund. I was considering reordering at a later date, but I'm not sure if I will because of the experience I had when trying to cancel my order. It was very unpleasant and caused a lot of frustration trying to reach the salesperson, his managers, and the accounting department. The shipping department was helpful up to the point where they contacted my salesperson. Then they stop taking my calls and would not call me back after I left numerous messages. I was told that my order was cancelled, but no one would send a cancellation acknowledgment.

I bought this machine (TC1501) a few years ago and have had nothing but trouble with it from day one. I am still paying for the machine because it was several thousand dollars. I was considering trading it in for a better machine, but no one will take it as a trade in. I have called customer service (tech support) and after being on hold for 30+ minutes they emailed me some videos on how to fix the problem. They told me to email them back with photos and they would call me back, that was several days ago and no phone call. I will be calling them back today but I am sure it will do no good!
Well it is January 9, 2024 and Ricoma had me order parts for the machine the cost just shy of $100. I was told that when I receive the parts to call them and they will help me install them. I received the parts almost 2 weeks ago and called Ricoma for the install help. They told me I had to talk to the tech who I ordered the part through. I was told the first time (Friday) that he wasn't working that evening, so I asked when will he be available and they said he would be there Monday until close (9PM Eastern time). I called Monday and he wasn't in. I called Today Tuesday (5:48 PM) and was told that he was on a call with another customer and he would call me back. It is now 9:30PM and no call back. Good thing this isn't my lively hood. The machine has been down for close to a month!

Seth is an awesome repairman I absolutely love my Ricoma embroidery machine . I call the support team and they knew exactly what the problem was and got a repairman out to fix it, around my schedule. Great to know when you purchased an item of this caliber someone has your back incase something goes wrong. I am grateful….❤️

She was on time with everything about the meeting. Love her Olivia Delvalle.