The system is not functional for a Para Transit service.
The RideCo system is not performing as advised for supporting a Para Transit service.
April 20, 2026
Unprompted review
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Company details
Written by the company
RideCo is the leader in rider-centric on-demand transit technology, with the most adopted cloud-based paratransit and microtransit solution among the 10 largest cities in the United States. Trusted by agencies, as well as fleet operators and technology companies, the platform powers the largest on-demand transit services in North America including Los Angeles and Philadelphia. Houston and San Antonio have also adopted RideCo’s transformative software, rooted in proprietary continuous optimization technology, and supported by the industry’s best customer service, including a 95% plus retention rate.
Contact info
57 Erb St. W, N2L 6C2, Waterloo, Canada
- (226) 240-1089
- marketing@rideco.com
- rideco.com
3.7
Average
7 reviews
Hasn’t replied to negative reviews
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RideCo has been a revolutionary…
RideCo has been a revolutionary experience for our team and Demand Response services!
April 6, 2026
Unprompted review
Success with RideCo
RideCo has been instrumental in making our paratransit service more efficient, cost effective, and user friendly. 25% of our current riders use RideCo's app to book and manage their trips, which has been a gamechanger.
April 3, 2026
Unprompted review
Outstanding Scheduling Automation and Customer Support
I have worked with many legacy software providers, and by far, RideCo has been the most hands-on and approachable. The scheduling product routes efficiently with minimal intervention. Customer service typically responds within less than an hour to requests which is nearly unheard of with other systems. RideCo any day!
August 12, 2025
Unprompted review
Our OmniRide microtransit service plays…
Our OmniRide microtransit service plays a crucial role in connecting the entire region, and our vision is to continue expanding the service to enhance accessibility and mobility for all. RideCo has been a valuable and responsive partner in helping our agency fulfill that vision.
April 29, 2025
Unprompted review
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RideCo’s platform offers modern features geared to our riders!
RideCo’s platform offers modern features that have eliminated barriers for riders while enabling our in-house paratransit service to operate more efficiently. By leveraging advancements, we have been able to increase the number of trips we provide without requiring additional funding. This has greatly enhanced service accessibility and overall program sustainability.
April 24, 2024
Unprompted review
Valuable Partners in Enhancing Transit Services
We are thrilled with the exceptional service and support provided by RideCo in helping us launch and successfully run our pilot micro-transit program for the City of Moorpark. RideCo’s expertise in software and technology has been instrumental in creating a smooth, efficient, and sustainable system that aligns with our long-term transit goals.
The company’s team worked closely with our City staff, offering tailored solutions that addressed our unique needs, and their attention to detail ensured that the program ran seamlessly from the outset. Their technology has not only helped us streamline operations but also empowered us to gather valuable data to inform future improvements. Thanks to RideCo, our micro-transit program is now an integral part of our community’s transportation options.
RideCo's collaborative approach made a significant impact on our ability to grow and enhance our transit services, moving us closer to achieving the City Council's objectives. We look forward to continuing this partnership as we expand the program and make transit even more accessible for our residents.
Overall, RideCo has been a key partner in transforming our vision for a more efficient, accessible, and forward-thinking transit system into a reality. Their commitment to excellence and innovation has been invaluable, and we highly recommend them for any municipality looking to modernize and enhance their transit services
February 24, 2025
Unprompted review
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