I ride a Can Am Spyder RT Limited, have had no accidents or claims filed, but feel confident that I would receive excellent service. My opinion and trust in Rider Insurance Co. is based on very fine t... See more
Company replied
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I received excellent service when securing my motorcycle insurance-everything was handled quickly and professionally. The representative was knowledgeable, answered all my questions clearly, and foun... See more
I've been in two (2) accidents. On the first I was rear ended and Rider worked with the other drivers insurance to ensure my bike was returned to it's original condition. Second, a dog ran into my f... See more
Company replied
My wife was pleased when she talked to a representative from your organization to set up payments for my insurance bill. The gentlemen was both patient and thorough with the information share... See more
Company replied
Company details
Written by the company
For over 50 years, Rider has focused exclusively on providing high quality motorcycle insurance at an affordable price. At Rider, our experience specializing in low cost Motorcycle Insurance and ATV / Off-Road Vehicle Insurance, along with our focus on excellent no-hassle customer service, has made us the experts! Ride with Rider® and get quality motorcycle insurance coverage in New Jersey and Pennsylvania with great, low insurance rates.
Contact info
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Reply from Rider Insurance
Glad to hear you haven't had to make a claim, but we'll be here if you need us!
I started with Rider back in 1976 when …
I started with Rider back in 1976 when they served only New Jersey riders. Several times since then I've checked rates with other insurers and have stayed with Rider for 41 years now. I had only one occasion to file a claim and Rider cold not have been more cooperative - painless even! Rider meets all my needs!
July 18, 2017
Unprompted review
Reply from Rider Insurance
We appreciate your feedback and continued loyalty! Thank you for allowing us to serve you all these years!
Great customer service
Great customer service. Quick responses and personalized help. Very competitive rates. I highly recommend Rider Insurance for your M/C insurance.
July 18, 2017
Unprompted review
Great prices and easy to do business …
Great prices and easy to do business with. Highly recommend
July 11, 2017
Unprompted review
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I been with riders insurance for 3 …
I been with riders insurance for 3 years.they are a great company to be with,never have any problems very inexpensive and reliable.
July 11, 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback and for choosing Rider!
You should tell people they need $180 …
You should tell people they need $180 down payment before you give them insurance maybe you should tell us a little bit more info then you did
July 11, 2017
Unprompted review
Reply from Rider Insurance
We apologize if you were not properly informed about our payment plan requirements. Currently you are required to have a down payment of 25%. Normally your renewal invoice would include your payment schedule, but since you had a late term policy change, the renewal amount changed and additional funds were due. Again we are sorry for any inconvenience this caused you. Thank you for your feedback.
Great Service!!!
Hello,
I have been with the company for a long time now, I like the quality of the service provided. I would highly recommend this insurance to my family and friends.
July 11, 2017
Unprompted review
Reply from Rider Insurance
Thanks for your feedback. We hope you take advantage of our referral program. You can find the details by going to http://www.rider.com/forms/friendreferral/referral-program.html. Thanks for choosing Rider!
Excellent rates and customer service.
Excellent rates and customer service.
My bike broke down 30 miles away from home. For the rate that I have, I did not expect to have free towing. So it was a pleasant surprise for me and through it all they kept checking in to see if the tow truck was there and if I was treated with courtesy. Made a bad day OK.
July 11, 2017
Unprompted review
Reply from Rider Insurance
We're glad we could make an unfortunate experience a little better. Thanks for sharing your feedback and for choosing Rider!
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Cancelled me without me knowing it
I haven't had to use them. But what really upset me was I was driving around for 2 months not knowing that Rider had cancelled my insurance. They said they sent our payment back because it came after the late fee so they cancelled us. So for two months I was riding around with no insurance they didn't even give us a warning. When all they had to do was pick the phone up and call us to find out what was wrong with our mail. So I was very upset with that that they didn't even contact me to let me know they were canceling me because of a late payment supposedly. The payment was made but they were trying to send the payment back because they canceled me and they said my address didn't match up but they had my phone number all they had to do was call me and of problem.
July 11, 2017
Unprompted review
Reply from Rider Insurance
Generally speaking, we do our best to contact our customers to make sure that they know their policy is jeopardy of cancellation by sending a notice of cancellation in the mail, as well as a follow-up email or phone call. Since we do not have your full name, we cannot look up your policy. Without being able to look up your policy, we can't check to see if the system broke down somewhere. If you would like to look into this further, please contact us at (800) 595-6393 or email us at motorcycleinsurance@rider.com and reference this review. Thank you for your feedback!
Haven't had to use Rider insurance yet
Haven't had to use Rider insurance yet. Hopefully I won't. I have heard many good things about Rider.
July 10, 2017
Unprompted review
Reply from Rider Insurance
We're glad to hear you have never had to experience a claim, but we'll be here if you need us! Thanks for choosing Rider!
They have been friendly and helpful
They have been friendly and helpful, and their rates are very competitive.
July 8, 2017
Unprompted review
Reply from Rider Insurance
We appreciate your feedback!
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I had a Awesome experience.When I was …
I had a Awesome experience.When I was at my worst.Rider was there every step of the way.That's when it counts.
July 7, 2017
Unprompted review
Reply from Rider Insurance
Sorry to hear that you had to experience a claim. It's great to hear that we made a bad time easier on you and that you are okay. Thanks for sharing your experience with us!
Job well done
I thought that the customer service agent was very well-trained and gave me the options I need to know about. Very courteous and helpful.
July 7, 2017
Unprompted review
Reply from Rider Insurance
Great to hear! Thanks for sharing your feedback with us!
For some reason went to renew my policy …
For some reason went to renew my policy and the credit card transaction did not complete. However, I was given no indication of an issue and was even able to print my new insurance cards. I did the renewal 5 days before the policy expired, however was never contacted about an issue or received any notice my insurance was about to expire. 5 days after the policy expiration date I received a letter in the mail stating my policy was not renewed due to non-payment of the renewal payment.
July 6, 2017
Unprompted review
Reply from Rider Insurance
We are very sorry you had trouble completing your credit card transaction online. Our records show that a message displayed indicating that transaction was not approved on both attempts you made on that date. You were able to print your ID cards because they are part of your renewal offer documents. We also sent you an email renewal reminder on 6/17/17 to make you aware that your renewal payment was still outstanding. Again we are sorry for the inconvenience this caused, but we're glad you were able to get our policy restarted. To avoid any future issues, you can set your policy up for recurring EFT and you will never need to worry about missing another payment. Thanks for choosing Rider!
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always there and always price …
always there and always price competitive!
July 6, 2017
Unprompted review
Reply from Rider Insurance
Thanks!
I have never had a need to utilize the …
I have never had a need to utilize the coverage of motorcycle insurance. Thankfully. So, i just pay the premium. Thats why i give it a middle rating. I have no idea how they handle their claims. Im ok with that.
July 6, 2017
Unprompted review
Reply from Rider Insurance
We appreciate your feedback. We hope you never have to find out how good our claims service is either, but if the need arises, you will be able to count on us! Thanks for choosing Rider!
Look for a price at progressive
Look for a price at progressive. I didn't have enough time to switch this year. Rider raises your rate and charges you $7 for upgrade to THEIR website. I'm doing my bathroom over. I'm going to charge them 100. Find another company
July 6, 2017
Unprompted review
Reply from Rider Insurance
We are sorry you are unhappy with your current premium. We reviewed your policy and there was an increase of $13.78. We understand that you have a choice when it comes to motorcycle insurance and we appreciate you allowing us to serve you all these years. If you do decide to shop, please make sure you compare all the coverages equally. Remember that Rider provides $8000 of accessory coverage, $500 in helmet coverage, $500 in safety apparel, $600 in trip interruption and roadside assistance coverage at no additional cost to you.
If you would like to discuss ways to reduce your premium without sacrificing the protection you need, please contact us at (800) 595-6393 and one of our licensed insurance specialists will be happy to go over your options. Thank you for your feedback.
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