Ridestore Reviews 

858
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes. Delivery was fast (1-2 days), switch to a new jacket was ea... See more

Company replied

Rated 5 out of 5 stars

Great products and EXCELLENT customer service. I bought snowboard jacket and snowboard pants and originally bought M then realised I needed S. Not only did they reimburse me very quickly, the... See more

Company replied

Rated 1 out of 5 stars

The attitude of the support service is simply incomprehensible and incorrect. My order was damaged by the courier service itself and returned to the store. Your chat operator confirmed this, but then... See more

Company replied

Rated 5 out of 5 stars

I received excellent help from Bianca. Unfortunately, my trousers had torn, and she immediately discussed the available options with me. She took action right away, and my trousers will be replaced. I... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special. After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day. Ridestore was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Ridestore, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today. So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core. www.ridestore.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

858 reviews

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No recent history of asking for reviews

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Typically replies within 1 week

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4.4

All reviews

(858)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

AMAZING GEAR AND CUSTOMER SERVICE

AMAZING GEAR AND CUSTOMER SERVICE

Thank you so much for taking such a good care of your customers, the snowpants keep me warm even in -20 and they have so many pockets !!
so glad I found you guys, sending love from Iceland

January 8, 2023
Unprompted review
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Reply from Ridestore

Wow that's some chilly conditions, i'm happy to hear that you love your new gear!
Thanks so much for your review.
Elliott @ Ridestore

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Rated 5 out of 5 stars

Amazing ski suit

The ski suit is amazing: comfortable, great design and excellent materials. The customer service is excellent, they respond quickly and are very friendly. Fast shipping within the communicated times. 100% recommended.

December 28, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your review, glad to hear that you love your new gear and that our team was able to help!
Elliott @ Ridestore

Rated 5 out of 5 stars

I got the men's pullover blizzard and…

I got the men's pullover blizzard and it's awesome great size, great material and it's nice and warm. I'll be buying from here again! Cheers

January 12, 2023
Unprompted review
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Reply from Ridestore

Thanks so much for your really lovely review! We're happy to hear that you love your Blizzard jacket, have fun on the slopes!
Elliott @ Ridestore

Rated 5 out of 5 stars

100% satisfied!

Excellent after sales service! The best experience ever! Thanks consultant Kate!

January 4, 2023
Unprompted review
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Reply from Ridestore

Thanks so much for your review!
We'll be sure to pass this feedback onto Kate!

Elliott @ Ridestore

Rated 5 out of 5 stars

Order correction and customer service

I made a mistake in my delivery address but Magan (UK) took care of me and corrected my mistake immediately and everything was perfect. Thank you very much for the great service. Vítek (CZ)

January 8, 2023
Unprompted review
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Reply from Ridestore

So happy that our team could help and fix this for you Vitek! I'l be sure to pass this onto our customer service team! - Elliott @ Ridestore

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Rated 5 out of 5 stars

Absolutely satisfied!!

I bought a snowboard jacket, and first of all, it has arrived 2 days earlier then expected, moreover the size choice was extremely detailed, the system asked me a lot a questions to make sure that I was going to chose the proper size.Last but not least the jacket looks exactly the same as in the pics and the customer service is excellent, they reached out twice, to make sure that I was satisfied with the product.TOP!!!

December 26, 2022
Unprompted review
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Reply from Ridestore

Thanks for the really lovely review, we're so happy to hear that you love your new gear and that this reached you quickly!
We're always here if you need us and always reach out to check that you're happy with your new purchase.
Elliott @ Ridestore

Rated 5 out of 5 stars

Ridestore folks are exceptional

Ridestore folks are exceptional! This is by far the best store online you may find. Not only that the gear is the best but the customer service is smashing. Honestly, if in any case they want to create a side business like how to make e-commerce an amazing experience, well sure enough they will nailed it, too.
Already made two purchases and couldn't be happier.

January 3, 2023
Unprompted review
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Reply from Ridestore

Thanks for your really lovely review we're super happy to hear that you love your purchases and that we were able to help!
I'l be sure to pass this feedback onto our customer team!
Elliott @ Ridestore

Rated 5 out of 5 stars

Great recommendation from here

Great recommendation from here - fast delivery - nice chat function regarding delivery - had placed 2 orders on the same day - only paid for one delivery - easy return/exchange - and great quality

December 27, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review Helle!
We hope you love your new gear from us!
Elliott @ Ridestore

Rated 5 out of 5 stars

What a good customer service!

I ordered a shipment that was lost due to some DHL mistakes. Anyway, I talked twice to the friendliest customer care service team I have ever talked to (the first time to see if we could recover the shipment and the second one to make a replacement for it), and two days later I received my new shipment with no regrets.
If I ever have to recommend a place to buy snow products, for sure it will be Montecwear!

December 19, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review Victor!

We're happy we could solve this issue with your delivery for you and our customer service team is always just a message away!
Elliott @ Ridestore

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Rated 5 out of 5 stars

Simply Perfect

Words can't describe the quality of their jackets, shipped in Italy it has arrived within 4 days. Looks great, feels great and it feels like it's made to last forever.

December 14, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your review!
Glad to hear that you loved your new gear and that it reached you safely in Italy, have a great time on the slopes!
Elliott @ Ridestore

Rated 5 out of 5 stars

My daughter loves snowboarding and her…

My daughter loves snowboarding and her Ridestore snow gear, I know nothing much about it but I know I can contact one of the very helpful team at Ridestore and get the best advice from their friendly team.
They are brilliant, so helpful and so easy to buy from. Super reliable, quick delivery plus free returns if you need to. Took all the pain out of buying online for this Christmas present - 100% happy thanks

December 7, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your review Julie! I'm really happy we can help and we wish you a lovely Christmas! - Elliott @ RIdestore

Rated 5 out of 5 stars

Top Quality and Top Team !

The best quality of the products and the best team ! 100% professional. Delivery and return are working fast. 1000000 stars from my side!

December 12, 2022
Unprompted review
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Reply from Ridestore

Thanks for your review! We're so happy that you love your new gear here! Elliott @ Ridestore

Rated 5 out of 5 stars

Best customer support and ski outfits!

Best customer support ever met and I do shop online a lot! Very good products, the design and quality is great! Fast delivery! It is always a great pleasure to shop from ridestore.com.

December 13, 2022
Unprompted review
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Reply from Ridestore

Thanks for your review Foldvary, we're so happy to hear that you love your new gear! Elliott @ Ridestore

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Rated 5 out of 5 stars

Great products and quick delivery

Great products and quick delivery. Recommend to everyone.

November 27, 2022
Unprompted review
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Reply from Ridestore

Thanks for your review! Happy to hear that you love your new gear here! Elliott @ Ridestore

Rated 5 out of 5 stars

5+ stars

I am super satisfied with my order. The jacket is great, amazing quality and style, true to size.
Customer service was professional and super friendly. Well done guys, you rock 🤘

December 6, 2022
Unprompted review
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Reply from Ridestore

Thanks Francesca! Glad to hear that you love your new gear! Elliott @ Ridestore

Rated 5 out of 5 stars

Great website, high quality products and great customer support

Great website with high quality products! Very pleased with my purchase - I used their handy survey to find my right size which ended up fitting perfectly. Delivery was fast and tracking was accurate.
Shout out to Emily and Ren from the customer support team, super helpful and friendly!

November 26, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review and taking the time out of your day to let us know! We'll be sure to pass this onto Emily and Ren! Elliott @ Ridestore

Rated 5 out of 5 stars

Great experience

Great experience, very nice and comfortable clothing, shipping times as expected, everything Ok.
Thanks RideStore

November 14, 2022
Unprompted review
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Reply from Ridestore

Thanks for taking the time out of your day to leave us a review, we're happy to hear that you love your new gear! - Elliott @ Ridestore

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Rated 5 out of 5 stars

Really love this website!

Very nice costumer service, easy and quick return and beautiful clothes!! Really love this website!

October 30, 2022
Unprompted review
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Reply from Ridestore

Thanks for your review Victoria, we're happy that you love your new gear! Elliott @ Ridestore

Rated 5 out of 5 stars

Love the jacket! I definitely recommend

So I wanted to purchase the jacket and I was really not sure if I should buy XS or S, usually they both fit. So I reached out to them and honestly it was the best customer service I have ever gotten, they answered so fast and gave such good details and explanations. So polite and customer focused!! I am very thankful for that, and also the jacket was shipped fast and I love it, it was just as expected, perfect fit, perfect match with the pictures and the presentation from the website :)

October 28, 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review Sara! We're so happy to hear that you love your new gear and that our customer service team were able to help you! Elliott @ Ridestore :)

Rated 5 out of 5 stars

Praise and thanks

Despite the fact that the ordered shipment stopped on the way, the staff from the riderstore.com e-shop behaved great and ordered the goods new for me and delivered them directly to the slope, where I went with my family on a winter skiing holiday. I have never experienced such friendliness in my life. I can highly recommend this store. And we are extremely satisfied with the jacket and neckties. We will definitely buy here again :) Thanks again, I'm excited!

March 14, 2022
Unprompted review
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Reply from Ridestore

Thank you so much for taking the time out of your day to leave us such a lovely review! I'm so happy to hear that you love your new jacket and will be picking something up from the store again! ❤️ Elliott - Ridestore

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