Zoomo Reviews 

Definitely stay away. I rented a bike to get uber eats delivery from Zoomo cambridge on Wednesday 17th May.
On Friday, May 19, the brakes of the bike broke down and I made an appointment with the Zoomo service for Monday, May 22. I took the bike to the zoomo cambridge branch on monday and the related employees repaired it and delivered the bike in a short time.
I went to the zoomo cambridge branch on Monday, May 29, and delivered the bike with all its parts (key, spare battery, battery, lock and lock extension cable) without any problems, and the person working there accepted the return without any problems and took delivery of the bike.
I received an e-mail on June 3rd that 100 pounds of bond and 85 pounds of damaged were deducted from my deposit due to the fact that I delivered the bike incomplete and damaged.
I said it was a mistake and they should check it out.
Afterwards, I received an e-mail that the rim of the bike was delivered damaged, and I sent an e-mail asking them to prove it because I was sure that I had delivered the bike without any problems.
A few emails later they sent me a photo of a broken rim from another bike and only the rim part was visible.
The date section was cut off in the photograph taken as evidence, so it did not provide evidence, and the bike with the broken rim in the photograph they took was definitely not in a condition to be ridden. On the day I made the return, I drove the bike to the store and delivered it without any problems.
I replied to the e-mail again and wrote that this bike does not belong to me and I asked for a real photo of the bike in full and uncropped history.
I absolutely do not accept this situation and I will complain to the legal authorities.
I delivered the bike the way I received it, this is absolutely nothing but deceiving people.
I will tell everyone around me about this situation so that they stay away from Zoomo.

Had a few issues with the bike but the manager very helpful and was reasonable to solve and and issues all sorted. Good experience. Good customer services

custormer service is worst . I rent a bike and its battery stopped working in 15 days and they dont have
repair appointment for next 15 days and i did not used bike for half of the month even they charged me for full month . very disappointed

Ever since they moved to their new store, customer service has improved dramatically. The bikes are great, sturdy, long lasting batteries, etc.

Great Yasmim.. at the Zoom store was amazing 👏 and gave me a great customer service..
10/10..

Great Team.

The bike is very good and the service is wonderful, i didn't want to have to return the bike but the bike rental is very expensive

When I was student and was in struggling phase had a same issue. all the rental company in AUS like Zommo are money minded companies.
I have rented bike from Zommo and was stolen. And Zoomo has the insurance policy as well which I had included. But they refuse to claim insurance saying it was not lock properly.
I need to say more then AUD1200 for that bike.

STAY AWAY!!!!

The prices doesn't include the VAT in UK, so when signing a contract keep that in mind because they'll not say it. Can be in the contract, I've asked for a copy but even if this is my fault for not paying the right attention I feel mislead and betrayed because it doesn't say in their website nothing about this.

When rasing the matter with support, when I mentioned that if it keeps this way I would terminate the agreement, Hazel just asked when I wanted to return the bike, she didn't even addressed the matter, which I believe it wouldn't be the right way to deliver proper customer service.

Company left town in October- Cancelled all of my plans- come to find out theyve been charging me monthly. Zero recourse and response from their app.

no phone number and their email response time is weak

Bad company. Just flourishing in Manchester because no other competitor which means they can literally ask money for anything and you can’t do nothing about it.

What I would suggest is buy your own bike, so you can be in control of it.

They brag about battery timings that I will go for 8 hours but it only goes for 3 to 4 if you are lucky.

They pay for their 5 star reviews on google they give new members a $50 discount off next payment to get their 5 star rating before they find out what they are really like, they will also change the contract you sign with them when ever they feel like it to scam you even more, there brakes are beyond crap that are cheap $30 brakes and that's the whole brake system not just part of it and they not even good for a week before they need maintenance done to them which with my bike they have refused to do maintenance for 4 months now which was part of our agreement before they changed it and took that out of it and now they saying coz they are growing and got more customers now and making more money they have to put U the price to have better customer service, lol there is no such things as customer service there, they treat you like crap and scam you they are only nice when you first go in to get your money then try to upsell you and when you don't go for the up sale that's when they really change and show their true colours

Everything was fine with my bike. I always paid on time for 4 months. Now they keep giving me the run around about refund saying if it was processed 15 days ago. I keep reaching out to them they said if it is not in there the next day to contact my bank. I did and reached out to zoomo and they sent me the exact message saying if it is not in there by the next day call my bank. GTOH ZOOMO Scammers. Don't expect to get your refund.

Absolutely appalling customer service. I made a booking in November for early December, for two months. Zoomo contacted me and informed me that they didn't have sufficient bikes and there would be a delay. This I accepted, as I wasn't in a hurry. Three months later and I've never been contacted. I don't know how they're in business!

SCAM SCAM SCAM

Hello guys

This company will scam you . I had an agreement with zoomo from October 2022 to December and The agreement was closed on 6th i have done all the arrears only £25 was left then after 2 months 18th jan they took £165 Without any reason. They saying that i have to pay £225 actually all the agreement were closed on December I don’t know why this company trying to scam people and the important thing I have done the contract with my lloyds bank .. once i did the online payment through barclys bank after that they saved my account without permission and took this much money . Below I mentioned the screenshot the close agreement and payment they took on last week

Guys try to avoid zoomo. There are so many genuine companies in london like ETT,JOTE BIKES..etc

If you go with zoomo definitely they will scam you .

The worst company ever ask for 2 batteries gotta wait on list they lock the bike even tho I’ve payed joke of a company have pick up point for bikes with a number but no one seems to want to answer absolutely useless

Is this company a scam? NO CUSTOMER SERCIVICE! appointment calendar doesn't work. You have to email in hopes of receiving a response back in 3 days time. But the best of all, is they know how to debit your account without a problem. My son returned his bike last week and is still being charged for it when he was told he'd receive a refund for a portion. An unreal experience! The single most terrible customer service ever!

Yasmim,
She is very good girl and was so kind to me. Good communication skills she have and at last she explained me in a better way about bicycle plans and everything is good.
Thank you❤

My Zomoo experience was terrible. My back break always broken for 3 months I leaved my bike for repair two time and they told me they fixed but I used my back break only 2 or 3 days after repair dates. My front break is broken yesterday and I called Zomoo today to fix my breaks and they told me I have to book repair day. Closest possible day is in next 2 week. I cannot use my bike because of breaks for 2 weeks and that’s mean I have to pay to Zomoo for nothing. Just “Terrible!” If you wanna good service don’t choose Zomoo bike.

I want to return my bike but I can't login into my zoomo account and I am calling to the shop but no response.