Rightmove Reviews 

The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a problem created by Rightmove and i have had to manage customer expectations too. We consider monthly charges for the portal are far too high, On The Market are half the price with a much better user interface.

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results is a clear manipulation of the ability to put in a maximum value.

Re there reply he is a wild suggest how about reading my comments before posting a response that is sure to upset me. I know what “offers only” means that IS my complaint i don’t want them in my results. Because if I have only got £200k funnily enough I cant afford a house for £201k! Its called common sense.

Rightmove the platform that landlords use to put a property up for rent even through they have already rented it out. We are looking to rent a bungalow in Norfolk/Suffolk area and found an idea place Mount Pleasant, Woodbridge, IP13 Property Reference: 2942745. through OpenRent letting agent. So we filled in the online forms and sent them off and had a reply from the guy who owns that bungalow to say they were organising viewings the following week.
Next day OpenRent informed us by email that the owner had accepted a deposit on the 2 bed property.
So beware that a property for rent on Rightmove has gone as soon as it's put up. A total waste of time looking on Rightmove.

I am due to sell my property and Rightmove historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Rightmove customer care doesn't exist. Do not believe these sites (and Zoopla) as they are factually incorrect.

Thank you for responding Rightmove. I followed the steps as outlined in your email below and the correct details ARE on the HM land registry site ...that begs the question why is your information so wrong?
Transaction history
A 2008-11-28 £100,000
Detailed address
street Heneage Road
locality Grimsby
town Grimsby
district North East Lincolnshire
county North East Lincolnshire
postcode DN32 9NJ
Attributes
property type terraced
estate type freehold
new build? no

Bully's and arrogant!!!
I am only giving this sham of a company 1 start because i cannot give it a zero

I’ve come across homes on Rightmove with descriptions that are simply not accurate — in some cases, completely bogus. When you take the time to report these issues, you’d expect a proper investigation or at least a meaningful response. Instead, the replies feel dismissive, as if the concern is being brushed aside rather than addressed.....

I was having technical difficulties with the site which was really giving me a headache and the very personal service I received from their Tech Team was outstanding and helped me to fix the problem I was having. This is a huge company and I have never had such a personal service from anyone such as them before. Well done to Shannon, Customer Technical Care Specialist at Rightmove. Thankyou very much.

it took me longer than expected to get all the information they were looking for, but marc was super helpful and understanding about my situation. he was a pleasure to deal with and made my move less stressful. hats off to him and his team for the customer service. molly took use for a viewing, she was lovely and super informative with all questions we had. I would highly recommend there service.

Jamie was very helpful with my technical enquiry

Aimee from Rightmove CSR team was extremely helpful and ensure that my enquiry around my listing was handled in time (even though she had to chase technical team). It is rare to find someone who takes responsibility and sees things through to the end like she did. You are an absolute lifesaver Aimee ! Thank you

Very professional and prompt service. Katy was so kind and resolved our issue very quickly.

Excellent customer service to resolve an issue with not receiving Email alerts.

A good website but watch out for agents asking you to complete your enquiries when you respond to property ads. If you have provided them the information they have asked for on Rightmove's website then that should be enough. Beware too of brokers fishing for information which is not really required for your mortgage application. One more thing if you are not prepared for a barrage of phone calls from agents don't give them your phone number.

Quick & polite replies and helpful solutions.

I’ve been using Rightmove for over a decade now, and it’s the one platform I’ve consistently trusted for both buying and selling homes. Over the years, every major property decision I’ve made has started on Rightmove — and they’ve always had a clear, accurate trace of my search history, saved properties, and previous listings, which makes the whole process feel organised and seamless.

What I appreciate most is how easy it is to track the market, compare areas, and revisit old searches when planning my next move. Whether I was selling a home or looking for my next one, Rightmove has always been the most reliable place to start. The layout is intuitive, the information is up to date, and the platform has genuinely supported every step of my property journey.

After 10 years of using it, I can confidently say Rightmove remains the most dependable property website in the UK.

Jamie Birley - excellent customer service - worked to resolve my issue to the very end in a prompt and timely manner.

Jamie Birley provided outstanding support throughout the entire process. As a Customer Care Technical Specialist, Jamie was professional, knowledgeable, and incredibly responsive. Any issues were dealt with quickly and efficiently, and communication was always clear and reassuring.

What really stood out was Jamie’s attention to detail and willingness to go the extra mile to ensure everything was resolved smoothly. It’s rare to come across someone so dedicated to delivering excellent customer service while also having strong technical expertise.

Jemma Holton was very efficient and resolved my issue quickly, thank you.

Rightmove Reference Service is one one of the worst, if not the worst.
They had me for a whole 2 days asking for various documents like Bank Statement, Payslip and Proof of Savings only to decline my friend's application. I was acting as his guarantor. As Night Manager for a private hospital l earn well about the UK Median Annual Salary, yet they would consider alll that. They have no humanity in them. They act like money minded automatons without common sense. They are gods of money. One day their company will be no more.