Rileyriver Reviews 

273
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, often finding items appear better in person, are well-crafted, and offer comfort with stylish designs. The ordering process is generally easy, with many people reporting timely delivery and good packaging. However, a significant number of customers express dissatisfaction with the return policy, citing difficulties in contacting support and high costs for international returns. Some people also experienced longer than expected delivery times, incomplete tracking, or even unreceived packages. Additionally, a few reviewers noted issues with product quality, inaccurate sizing, missing labels, or items not matching descriptions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers express... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment regarding... See more

Order

Clients share ambiguous opinions on order, with many expressing significant dissatisfaction regarding... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting long delivery times, some... See more

Return policy

People report negative experiences with the return policy, often citing difficulties and a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

UPDATE!! The company finally did contact me and offered a 30% refund for the shoes however I explained that I ordered a size 9.5 and they were waaaaay too small and they did not offer a larger si... See more

Rated 3 out of 5 stars

The sweater I purchased had no tags confirming size or materials used. The "mugs" I puchased, were well crafted, but I didn't realize how small they were. Delivery time was very long. It took a month... See more

Rated 4 out of 5 stars

Ookay so i wore these thinking id change them later but ended up walking all day, not like those fake sneakers that start irritating after an hour. was not sure at first but they actually held up real... See more

Rated 4 out of 5 stars

The shoes I ordered were just as pictured, true leather as advertised. Shipping was from China & tracking info was incomplete for much of the wait. RileyRiver asked for a review when I hadn't receiv... See more



Contact info

2.8

Average

TrustScore 3 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(273)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Stylish Boots

so happy with these! got them just in time. They are too comfartable, i already told my friends about this site because they kept asking where I got them😅

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Comfy Mules

Didn’t expect to love these this much tbh 😅 just slipped them on to go out and ended up walking everywhere. Soft leather which didn’t hurt at all, i would grab from there site without thinking now

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Elegant Heels

Just got these heels and omg, they’re so cute 😭 Came perfectly, shipping was on time too. I wore them out tonight and honestly felt so comfortable😍

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

PERFECT POLO

Bought this shirt for a trip and ended up wearing it the whole day. it stayed comfy and looked fresh even at the end, I am satisfied from there quality

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Valentines Gift

I ordered these leather boots as a valentines gift for my boyfriend and was honestly nervous, thank god they arrived on time and looked even better in person. seeing his reaction made it totally worth it😭❤️❤️

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

The direct marketing on my instagram…

The direct marketing on my instagram feed caught my eye. I was excited to receive the shoes! I was disappointed because they are easy to slip out of. While walking on my hardwood floors to my kitchen I slipped right out of a shoe. I almost fell down . I cried actual tears because they are unsafe for public walking. I am sad because they are very comfortable shoes but I would have to take very small baby steps to enjoy the shoes! Perhaps if there were a strap in the back instead of just in the front for more support! I will try to enjoy them in my house but if not I may give them to a family member?!

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

Comfortable Sneakers

Ookay so i wore these thinking id change them later but ended up walking all day, not like those fake sneakers that start irritating after an hour. was not sure at first but they actually held up really well

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

I would give zero but that is not an…

I would give zero but that is not an option. I had ordered a shoes in US size 6 . However I received a size that is too big for me. I have messaged ( email /called ) the support department for an exchange / refund 6 times in the past week with no response at all . Thus I feel this company is a scam .

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Leather Jacket

been looking for a good leather jacket for a while and finally found this leather jacket that’s actually good, was a bit hesitant but it totally exceeded my expectations

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Waited for weeks to receive my shoes, and then could not return them!

Waited for weeks to receive my shoes, and when they arrived….they were not the size I ordered. They say they have a “satisfaction guarantee”, but they certainly do not. All I wanted to do was to return them for a swap in size, but they said just keep them, or donate them. NO! I wanted the shoes, just in the right size. I have contacted customer service for weeks…..going in two months and still no resolution. I finally got an email saying that they would give me an 80% refund, in 10 days. It’s been a month. Still no refund. They will send you an “very long” address to return them, but the return shipping is almost what the shoes cost. I have two pair of shoes ($220) that I cannot return, nor can I manage to get a refund for. This is a TOTAL SCAM!

February 11, 2026
Unprompted review

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