Rileyriver Reviews 

Shoes feel great from the first wear! True to size. Good quality for the money.

I received everything I ordered in a reasonable time. The prices are a little high, but I like everything that I bought. I would order from this company again.

This company is a complete scam. They sell cheap Chinese goods mask under the name Riley River with higher quality products shown in pictures, but when shoes were received, they smelled strongly of epoxy and plastic with not a stitch of leather on the whole product. Also, when I click the link to track a virus, tried to download on my computer. Do not do not do not buy from Riley River.

I would give this company zero stars if I could.

I ordered on October 17 and didn’t receive my shoes until October 27, which was way longer than expected. When they arrived, there was no shoe box at all. The shoes were wrapped in plastic and shoved into a plastic shipping bag.

The quality was awful and looked nothing like what was shown on the website. The leather was not genuine as promised and the soles were thin and appeared to be made from cheap material. Furthermore, one pair was not even what I ordered. All of this is to say that the photos are quite misleading. What you think you’re buying is not what you actually get. The shoes feel cheap and poorly made.

Lastly, the return process is even worse. They say they have a full refund policy as long as the shoes are shipped back within 30 days, but they make it so difficult and drawn out that it’s nearly impossible to return the item in time to get a full refund. Instead, they try to push partial refunds, exchanges, or store credit, anything to delay or avoid a full refund.

I won’t be ordering from this company again and don’t recommend them at all.

The sweater I purchased had no tags confirming size or materials used. The "mugs" I puchased, were well crafted, but I didn't realize how small they were. Delivery time was very long. It took a month to recieve my package.

Received my first order for some ladies shoes. Ladies and gentleman the quality is outstanding. The only negative is that the delivery did take a long time. But that's ok - I have just placed my second order for another pair of shoes.

I received a product review request back on Dec. 9th with no delivery confirmation. I asked customer service for support, and nothing. I’ve asked 4x now and still no response. It is now Dec 22. It is the holiday season and needed these items for specific events. I ordered them back before thanksgiving. No communication at this time of year is terrible, worse than just the order going missing on delivery. If I could give these guys a 0, I would. I am working through my bank now for a credit since there is no customer service response. Do not buy from them.

Love them. The leather is really good quality and soft . Perfect fit and loo. Thank you

The hats were perfect and just as advertised. Great quality

Shipping & purchase was really good. Constant communications. Love the 2 pairs of shoes. Pants was quality; nicely made but too exact.

I ordered 2 brown leather jackets. One for my nephew which smelled of rotten fish. The other brown jacket was for me in a different size but RileyRiver didn't send me a brown jacket. They substitute d a green jacket instead. What a lousy company. Don't waste your time and money.

I love these very classy Mary Jane mules.

2 pairs of shoes came damaged. Riley River finally said they would refund me. I had to send them the UPS tracking number to get the refund. I returned the shoes. They never sent the refund and I have been fighting since September for it. No reply to e-mail and no response leaving voice mails. Don’t deal with these people. Scam.

RIPOFF FACEBOOk. take the advertisement down! ... Shoes are too small and I cannot reach the company to exchange. I should read the reviews before purchasing them. I warn you do NOT spend your money unless you are willing to make a donation. I am reporting to the BBB

I have reached out to customer service several times, with no response. The shoes are not sized correctly. The shoes are definitely not leather. And they came in broken, no shoe boxes. They were jammed into a plastic bag, I think this why they were damaged on arrival. So DISAPPOINTING!

pls do not transact with this company. They are a scam from China. They will deliver fake goods to you that you cannot return. They will not give you a return label. Pls BEWARE

First of all, the reason I chose 1 star was that there is no zero star. I was scammed big time. I saw a pair of shoes that was on sale for $229.99 from $459.99. I ordered a size 11.5, which was the biggest size they displayed. The shoes came with no box, and the pair looked like a size 6. I could not see where the size was displayed. I called like 8 times. Eventually, I found the website and emailed. A guy called Furqan Javed replied to me. He said they can refund me 15% and that I should look for a friend to give the pair to. I reached out to an Attorney friend of mine, and he said that I should reach out to him again. I did, and the guy said he would refund back 50%. I accepted, and then he just replied today that he is only doing 15%. He then asked me to mail it to a foreign country (Turkey). It'll cost me $240 to send it there.
NB: I saw another email that said 50% of my fund $114.99 is being processed and I should receive it in about 10 days.

I ordered a pair of shoes that did not work. I have sent 3+ emails and left 3+ voicemails for 0 response from Riley River. I am not sure when I have seen worse service.

I ordered 2 pair of shoes and when I received the shoes one pair were to small and the Mary Jane clip came off the other pair were way to big the two pair did have an odor. I filed a complaint with PayPal I received 30% of my order which is 60 dollars buyers need to beware I feel like I was taken .I paid 222.00 dollars and i received 60 dollars back just want to stay beware

I ordered a pair of shoes and the quality was exceptional. Fast shipping and helpful customer service!