RIMOWA Reviews 

Poor customer service and delivery.
They promise more than they can deliver just to get a sale. And charge extra for a service they don't deliver.

In addition, they deduct the money from your account without the item being delivered.
Then promises to pay back within 14 days.

Very well-organized and good at providing updates.”

Love it! Quick delivery!

Excellent product - rubbish delivery service.

Quality product - Timeless use

I purchased two cases from Rimowa. I never found the wheels on the carry on to be user friendly. Recently, one of the back wheels fell off when I was working away. I had to pull the case the opposite way round, which meant the material got damaged. I contacted the repair service via their website but didn't get a response. I decided to bin it. Very poor service for an overpriced product.

Delivered in less than 24 hours. Quality as expected.

Cabin Lite is perfect for regular travel, high quality and very easy smooth manoeuvring. Zip covers for each side makes packing much better. Love the green colour and confident of quality and durability. I can now stop trying to save and buy cheaper imitations that cost more over time.

We were flying through London, stopping for a few days, before flying on to Morocco. I genuinely believe that baggage handlers hate people who own Rimowa cases. We have a matching pair of large aluminum Classic cases, and one had obviously been dropped from a great height. One wheel was missing, and the corner joint that it goes into was completely smashed. I was certain that it was not repairable, but made an appointment to have the damage estimated in the Bond Street store. We had fantastic service and the assistant said that he would do his best. I explained that any repair had to be done today. Two and a half hours later I got a text to say it was ready. When we went back, they had replaced the wheel and the socket, but also bashed out some damage and replaced the locks. It was fantastic service and fantastic value, given that our cases are well outside the guarantee period .

The worst after care experience I have ever witnessed from a high-end company, or at least so I thought!

6 weeks in and the locks became defective, and I had items that become trapped in the case (trunk) to my disbelief I was told that no refund or replacement would available, however I could return this with the courier to "be looked at by the London branch, however I would have to package this myself or send as it was - seriously what kind of after care Is this? 6 weeks old and I have issues already??

This is a beautiful luxury item. It is a silent travel companion. Built to last forever. Heirloom quality.

Greetings RIMOWA folks,
Just wanted you to know that first of all, you make the most dependable check luggage my wife and I have ever traveled with and they’ve been many a mile. So, when she suggested we travel carry on for an upcoming six week European rail journey I didn’t blink and ordered the Carry on Essential that matches our existing check luggage with the accompanying harness we have admired from afar. I ordered it last Monday at noon and it arrived the next day before noon with expedited delivery. Bravo!

I'm a proud owner of 2 Rimowa cases.
I've used my cabin S a few times and I have no complaints. Packing and manoeuvring is a breeze.
I bought it in store recently and they were able to efficiently check it within 20 minutes and provide great customer service.

This was my second time ordering from RIMOWA, and I am pleased with both their product and service. The item I sought was temporarily out of stock, but I was able to programme a notification for availability, and order a short time later. The item arrived within 48 hours.

I did contact the email you provided, but they said no replacement and no repair service for the logo not in the center and factory defect!!! What kind of company is as Rimowa!! Why did I buy a defect product and not getting a replacement!!! This is ridiculous!!! The bag is not cheap!!!!!!!!! I bought a crossbody bag at Rimowa and found out the Rimowa logo is not engraved in the center on the bag. It is totally a factory defective product. I contacted the customer service, but they weren’t willing to exchange a new one for me. They didn’t even give me the reason why they couldn’t exchange for me. The bag has 2 years warranty too!! It is ridiculous!! The bag is expensive!! I bought many of their suitcases before and never had this kind of customer service until it is until LVMH group.

If you purchase something on the RIMOWA e-commerce site and wish to return it, you will never see your money again.

I had the worst experience with RIMOWA’s e-commerce service. I purchased a suitcase as a Christmas gift, but it did not meet the recipient's expectations, so I initiated a return. The customer service was abysmal—unresponsive and unable to provide clear instructions on the return process.

After multiple follow-ups, I finally managed to return the suitcase. Following the return, I received confirmation emails from the store manager and an e-commerce representative stating that my refund had been processed, along with an ARN number for tracking.

However, nearly two months later, I still had not received my refund. Upon contacting my bank, they confirmed that there was no record of the refund, and the ARN number was invalid.

When I shared this information with RIMOWA, they ignored my emails and ceased all communication.

This is not just poor customer service; it feels like outright fraud. It's unacceptable for a brand under LVMH to engage in such practices.

This has been, by far, the worst customer experience I have ever encountered, completely unworthy of a luxury brand.

P.S. to RIMOWA: please refrain from replying to this comment by asking me to email contact @rimowa.com; I've already done it multiple times, and you aren’t doing anything to solve this situation.