Ring US Reviews 

Worst company. Useless assistance, long wait time, frequent disconnection of devices. If any one is looking for security camera. Shy away from Ring devices.

Targeting vulnerable and disabled people and charging them twice each month is an absolute CRIME. It is ILLEGAL.

Be aware. RING WILL ABUSE AND STEAL FROM THEIR VULNERABLE AND DISABLED CUSTOMERS.

CANCEL YOUR SUBSCRIPTION IMMEDIATELY. THIS COMPANY IS UNETHICAL AND DANGEROUS.

I am moving from one rental property to another. I paid my year subscription and they will not let me transfer my subscription. I have to pay another year. At the new property, when I still have 12 months left on this subscription.

DO NOT ORDER RING EQUIPMENT!!!!
I have had nothing but trouble with their equipment as well as their CUSTOMER service. From the time of my purchase to today I do not have equipment that would keep my home safe. I spoke to a agent on the day I decided to order and he gave me wrong info and wrong equipment list to buy. So I spoke to another agent and she had me return everything and swap it out for equipment that works and would be better for what I was looking for. So I did what Trish ask me to do and now my order history is gone... the equipment I returned is sitting somewhere in their place and I am not receiving a refund cause they cant seemed to get their camp together. They are not even showing my original order on line any longer. PLEASE DO MAKE THE SAME MISSTAKE I DID!!! DO NOT PURCHASE ANYTHING FROM RING.

Had a trial had a CC on file .. was waiting till trial expired next morning all footage was deleted .. called customer service said if activated plan again footage would be back .. paid 214 dollars .. no footage ? So I called back up and canceled 6 min later …. You can’t wait 6 hours ring then I can’t wait 6 min .. going with simply safe can give them 200 a year over next 10-20 years

I have two RING CAMERAS DOOR BELLS that have been using WIFI, and I paid a lot of money for the products. The gate doorbell was wired for the battery to last, the Chinese next door have hacked into the RING system via WIFI, and I was missing notifications and the camera was playing up with red, green photos. I sent RING in the US over 40 photos, 15 emails and over 35 calls to the call centre. NO one has helped and all the staff in the USA and Philippines have been covering up NOT replying to a single formal complaint. They ONLY want to talk over the phone to conceal the case, as this company are so deceptive misleading cons. They lie over the phone, the staff cover up, the staff are NOT trained, and these frauds have not kept unto date with the hacking world. I have called so many times and no one has acknowledged the complants and told me why the cameras were showing red and green footage, non of these cons want to take any liability and accountability. It is disappointing a company like RING rob the public, lie and cheat the consumers. One of the worst security devices companies as they have NO security at all, NIL as all the QR codes are on the back of the products and can be opened and scanned by anyone, once they are installed outside your gate/front door. These cons do not take any feedback either. Disgraceful company there products are NOT FIT FOR PURPOSE !!!! robbing the public.

Refund Refusal -no auto-renewal on account-
I checked the account online before the renewal date and did not find anything about auto-renewal. We were not using the device except in an unusual situation.
They charged for the next year. I called them and asked them to refund the money. They were able to find the account and identified me via a text to the phone I had on the account. Then they said they needed the email that we used to set up the account, apparently to verify me a second time. As a retired IT admin we have a lot of email addresses. Rattled off all the ones that I would have used and they said they were incorrect. Then I said:
GIVE ME THE EMAIL ADDRESS AND IF I HAVE ACCESS TO IT I WILL RESPOND WITH THE CODE SENT. IF I DON'T HAVE THE EMAIL THEN I WON'T BE ABLE TO GIVE YOU THE CODE.
Makes sense right?! Still refused to give me the email I should look at.
Then I said I will contact the credit card used on the account (also IDing me as the valid holder) and get a refund as the charge just went through w/in the last month.
Still nothing.
So I hung up, called the credit card company and got the refund.
Clearly I find this practice unacceptable. Easy to sign up, very difficult to discontinue.

All i have to say be aware of customer service and charges. I called about 6 months ago to cancel my subscription, they assured me that the cancelation has been processed only to find out that i was charged a
Gain a few weeks ago and thankfully i saw it on my card charges but still can't get a hold of customer support to dispute this. So crazy that this happes from a billion dollar company Never again Ring!

Wanted to warn others who are thinking about buying from Ring: Don't buy from this company. They sent me an already used Chime doorbell that was already registered to someone else, and was not even the Chime model I had ordered. While customer service promised to send me a new item in 7-10 business days, I am wasting both time (spent on the phone with customer service, having to drive to the post office or UPS store during their business hours to return to incorrect pre-owned item) and can't use the product for another 7-10 days.
Bad experience, would not recommend this company.

I would not recommend these Ring cameras to anyone. The Ring cameras I own rely on 2.4 GHz Wi-Fi, and keeping them connected and stable has been a constant problem. They frequently disconnect, become unresponsive, load slowly, or simply fail to connect when I need them.

I have spent far too much time troubleshooting my network, reconnecting devices, rebooting equipment, and trying to improve their performance, yet the problems continue. Even when the cameras are connected, the video can be glitchy and the audio often lags behind.

A security camera needs to be dependable. I should be able to open the app and immediately see what is happening without wondering whether the camera will connect. In my experience, these cameras have been anything but reliable.

For equipment that is supposed to provide security and peace of mind, the constant connection problems defeat the purpose. Based on my experience, I would not purchase Ring cameras again and I cannot recommend them to others.

Worst customer service. They keep you for an hour and still can't trouble shoot, don't even know their product line, and can't understand English. Their products suck! Don't buy.

The customer service is super poor. They including the supervisors are very unprofessional. It took 2 hours to change my banking info and another 2 hours to change my phone number on my account. This will be my last time paying this fake security team. I would NEVER recommend ring to anyone.

Bought a battery-powered Ring doorbell and set it up. It worked for a short while and continues going off & on...mostly off.
Bought & installed a wi-fi extender but still it is not working.
DON'T BUY THIS PRODUCT OR ANY OTHERS FROM RING!!!!

Awful service even after I had been put through to a real human instead of the AI one. Jody could not answer any of my questions and I spent twenty minutes on the phone going round in circles.

A circus! Camera is junk. First you need to get past AI asking a ton of questions, then to an agent that is overseas. If you ask for a domestic agent, you are waiting forever! Absolute nightmare of an experience. No more Ring cameras for me!

Ring is the biggest scam company I’ve ever seen
Told me the account was not being charged just to be charged $214
Had another account be charged $107 refusing to give the money back because when the people broke into the property, they stole everything iPad‘s phone numbers emails everything I can’t verify my account so they just continued to charge me versus figure it out. I sit on hold for 30+ minutes just for the pieces of shit to hang up on me. Don’t ever go with Ring. It’s a complete waste of time and money and they are a scam.

Spent more than an hiur on support call. They found the issue and said they need to send rafemnet part and will take 3-5 days. Really Ring owned by Amazon and 3-5 days not to mention can not use my alarm as shows door open etc. unbelievable! By the way still wait for supervisor response

Stinks!! Goes offline randomly and is challenging to fix..mostly software Wi-Fi issues on all series. I upgraded to their more recent version, still same issue!! Very disappointed!!

My husband has had Ring for over four years. A couple months ago, we requested that our service be downgraded from an annual plan to monthly. The customer service representative confirmed that this was done, and we also had a $92 credit on our account that they would draw funds from.

A few weeks ago, we went to view activity on the cameras and discovered our service had been canceled. We didn’t receive any emails saying our service was canceled and our financial institution confirmed no attempts were made by Ring. We spoke with multiple reps and supervisors at Ring and they even admit we agreed to changing to a monthly plan and we had a $92 credit on the account. The people we spoke to on the phone even admitted they have no idea why the service was canceled since we had a credit balance.

In case anyone is wondering to the validity of this claim, we do have an audio recording on my phone of this conversation. Make sure you record your calls with any interaction with this company!

Horrible. Months to get warranty replacement for defective device. 26 calls; 16 hours on phone; dozens of misinformation given by ring. Painful and Abusive. No resolution.