Ring US Reviews 

My ring doorbell camera was not alerting me if someone was at the door as well as ringing the bell. I first tried to trouble shoot it using the AI feature. that didn't work. I called and got a real person who was difficult to understand. We went through trouble shooting for an hour. He could not solve the problem. He sent me to "Advanced" trouble shooting who went through the same exact things for another 40 minutes. the problem was never resolved. I hung up frustrated.

I have dealt with a lot of companies, but this has to be the worst customer service , I’ve ever dealt with. I tried to explain my issue with one of the 4 cameras I purchased. I was chatting with Jean, who obviously knew absolutely nothing about it. I explain every camera works except one, that for some reason won’t connect to my internet. Even 2 of my neighbors tried with their internet and still no connection. She insisted that it was my internet and basically told me, have a good day. There was no resolution, no suggestion, absolutely nothing. I purchase these cameras ahead of time for my new home. I didn’t think I would have any issues because I’ve purchased from this company in the past. So obviously the return time frame expired. Now I’m stuck with a camera that doesn’t work and they did nothing to resolve the problem. When it comes to security camera, please look elsewhere.

New RING customer.
Multiple hardware issues over a 6 month period. Hardware replaced each time after many hours on the phone with Ring support and a lot of effort.
No ability to return product according to Ring support.
Check competitor warranty policies before commiting to Ring.
Very poor service and highly questionable product quality.

I really wish I'd seen these reviews before becoming a Ring customer. The worst part and the part that is THE most concerning is how posts on Ring Neighbors is vetted to be posted. That is done in Hawthorne, CA, apparently, and it's been nothing but PROBLEMS! Once there was someone lying on a bench inside our complex in dark clothing trying to blend in. Ring's Hawthorne, CA, "security" team didn't allow the post. An hour later that person was looking in people's window's and urinated on someone's plants!

Tonight, again, the Ring "security" team in what I was told was Hawthorne, CA, didn't allow a post warning someone to move their car because a tow truck was nearby and likely going to take it! Leaving Ring by month's end and I do NOT recommend this company nor their products!

The RING NEIGHBORS app seems to have issues with people posting (maybe based on email or IP addresses) instead of the security issue that someone is posting about! Waste of money!

I've spent close to $1,000 if not more with ring already. I have two cameras that work as said which are the cameras that plug in. But those only work because of the large amount of time that I put into it to dial in the software so that it doesn't record absolutely worthless things..I bought a front door ring camera with the doorbell it has never worked since I bought it I bought an additional wiring harness to plug it in so that the battery would never die and it refuses to charge the battery. I could go on for hours but I honestly I'm not wasting any more time on this..Amazon would not take it back because it was out of warranty after just 30 days. It has done nothing but wasted my time and money..they either record unnecessary things for no reason such as a slight movement from an air current on a curtain or record nothing at all and miss major events constantly..and yes I've adjusted all the settings plenty of times there is no fixing it, there has been two big events like two different robberies that we've had or my aging mother that has fallen and these were times that I really needed to be able to see what was going on they recorded absolutely nothing!! I'm in the process of getting rid of all ring cameras and switching to another company that actually works!!. I'm not selling these either because I wouldn't wish them on anybody they're going right in the trash and I'm out of the money. These cameras are absolute garbage they don't do anything that they claim that they should take my advice and stay far away!!

If Ring would get its "Pro trial" off of my device, maybe my Ring camera would work the way it is supposed to. Better yet . . . I might just drop Ring altogether and go with one of the newer services if they can't get their camera systems to work right. If you like to see "No Video, No Video, No Video, No video, No video, etc., then Ring is the service for you!!!

Ring has the worst shipping and notifications in the U.S. and I'm sure elsewhere. Absolutely horrible service. Go somewhere else for your Camera. Just not directly from Ring.

just spoke to customer service. He was very condescending as if he was speaking to a child. He proceeded to keep me on hold for a long timer which i think was intentional. I wish they had a rating of each customer's call I would give him a zero!

I placed an order 10 days ago and still have not received any shipping information and I cannot get a hold of their Customer Service.
They do not have an email address anymore.
Ridiculous.

Ordered a Ring outdoor camera and solar panel on July 21st. When ordering, it said I would have expedited shipping and would arrive by July 25th. On July 28th it still hadn't even shipped. I needed this camera for a place in a rural area in another state I was leaving for on August 1st. I called customer service, and after having to talk to an AI bot which took several times to get through what the issue was, the person said there wasn't anything they could do and that they could not change the shipping address even though it hadn't even shipped yet. He only said I could cancel the order and then re-order with the new address, but then I would lose any sales discounts I had received which means I would have to pay $60 more to reorder. Shipping delay was their fault but Ring was not able to show any flexibility or accomodation. It ended up shipping the following day and now it won't arrive until August 4th after I've already left, so it will need to wait until November when I go to this place next to install it.

I contacted Ring after my father passed away to notify them that his subscription needed to be cancelled. His Ring doorbell had also been stolen, and we received an email indicating someone was trying to transfer ownership of it.

The initial support agent would not record the death notification, cancel or freeze the subscription, secure the account, flag the device as stolen, provide a complaint reference, or give a transcript reference. We were told to wait for the payment card to fail and for the subscription to cancel automatically.

After repeated requests for escalation, a supervisor finally confirmed that an ownership transfer was being attempted and that the process takes 15 days. This was important information that should have been provided from the beginning.

For a home-security company, Ring needs a clearer and more compassionate process for deceased customers, stolen devices and possible unauthorised access.

I have always bought my cameras from ring and I received them on time. I ordered a camera on July 4th it claimed that it was an expedited delivery but never received the camera. When I called customer service they said it was out of stock and to wait. After two weeks I received an email saying it was delivered only to find that there was a mens pant instead of my cameras in the package. I had an overall disappointing experience with customer service only to be told to order it again on my end because they cant send a replacement. Then I ordered it again still waiting for the new replacement and waiting for my refund. The customer service I talk to is always annoying because they dont want to listen to my problem just read from a rehearsed message. I am very disappointed. I f I didn’t have other ring products I wouldn’t purchase again. I saw multiple reviews stating they didn’t receive there items .

Worst customer service ever.

I needed to call 4 times, and each time for about an hour, for a simple return!!

They frequently hold you reaching to someone... their logistics whoever...

The process took for a few weeks; I have not received my refund yet!!!

Do not waste your time and money

Has to call RING spoke to Bhevya but because he was talking to other customers at the same time we kept going round in circles 5 min phone call took nearly an hour

App doesnt work ,product doesnt work mis leading troubleshooting lead me to reset my wifi causing more trouble

Horrible product. spent thousands of dollars on this system and you can see the videos but you can not control the download. The app decides on its own what time frame it will download.

What has happened to RING? Whatever it is, I HATE it now! It took several minutes to get past their A.I. slop, and when I finally got to a human being, I could hardly understand a word the guy was saying -- RING is using a foreign call center for "customer service." That's NOT customer service... that's creating customer frustration and resentment!

RING no longer offers a battery status on their main website! The guy I spoke with said we MUST use the app to check on the battery status of EVERY single device. When you attempt to check the battery on each device within their horrible app, the list of devices returns to the very first device... in other words, you MUST write down the device you've already verified because their horrible app takes you to the FIRST device on the list each and every time you check any of the devices. With MULTIPLE devices on our system, it is a complete waste of time to have to scroll down to find each device to check on the battery status. RING COMPLETELY SUCKS NOW!

There is absolutely no way anything was miss read, especially when the offer is sent through the ring application used for pre existing cameras.
Amazon/Ring kept spamming me to buy their doorbell and home upgrade through the phone ap that no person is going to have installed on their phone unless they own a ring camera. That being said the upgrade advertisement clearly states 30 free days. Even the application is showing 30 free days countdown despite cameras not installed yet. Why not installed? They sold new cameras with no mounting hardware available yet for them. But as the free days countdown started, they also charged $9.99 and refuse to refund it. Each talk with a rep gets a different reason. One said not for pre existing customers yet 30 days free clearly show (UPGRADE) New customers aren't upgrading, they buy. Another answer was I didnt cancel in time?
If you dont mind getting ripped off the 30 free days upgrading, then ignore this. If they charged you, simply screenshot the free count down and bank statement and have your bank like Im doing do a charge back. Especially if you haven't installed new cameras. Im sending mine back as there are many better options than ring.
Forgot to mention Amazon/ Ring sent firmware updates to our Ring doorbell to both make the unit seem like it was defective. Bad battery, missed recordings. Performed a reset and sure enough, the %18 maximum after update charged to a full 100%. If your equipment is suddenly failing, it may be fine and just going by what the update tells it to do.

I have never experienced customer service this bad.

In February, during a major burglary at my business, Ring failed to call either me or the police. As a result, the burglar was able to enter my store multiple times over nearly two hours, stealing equipment and causing significant financial damage.

Now, the exact opposite is happening. Ring has dispatched the police without even attempting to contact me first, which has resulted in me receiving three false alarm fines from Harris County.

Today I tried to get help from Ring's customer support. I was transferred five different times, and the last representative simply told me I had reached the wrong department. Instead of helping or transferring me correctly, they effectively dismissed me and ended the call.

This has been an incredibly frustrating experience. Not only did their monitoring system fail when I actually needed it most, leading to a burglary, but now their handling of alarms has also caused me to receive costly fines. A security company should provide reliability and accountability. Unfortunately, my experience with Ring has been the complete opposite.

Ordered a camera on June 11 and still have not received it, customer service kept changing the delivery date and they were no help at all.
Being a long time customer of Ring I will be canceling my subscription when it is up for renewal and going to a different company.
Ring use to be excellent but no more.