Ring US Reviews 

When I bought a Ring door bell/camera, I expected all to be included free. But just about everything is on trial basis and I have to purchase subscriptions if I want video etc etc. All it is is a bell and camera which won't record unless you but a plan.

Set alarm on evening and it’s disarmed in the morning 50% of the time. Same when going away. Cannot trust it to protect us.

I bought two indoor second GEN cameras in October of 2025 and one went bad within seven months so I contacted Ring and they sent a replacement through Amazon and Amazon for the fourth or fifth time delivered it to the wrong building so I didn’t get it. Contacted Amazon and they told me I had to contact Ring so I called Ring and they’re giving me the runaround so needless to say I’m SOL with getting my replacement camera. So for me, I’m switching brands. My word of advice is make sure if you have a similar issue. I guess you have to take notes because they want an order number which I don’t have because Ring ordered it and Amazon won’t take responsibility.

Rings customer service is non existent.
Have been trying for over a month to re-establish my ring doorbell connection. Banner on the site to connect, verify e-mail. Never received an email. Spent 2 hours plus dealing with agents. No help. First cut me off unintentionally I’m sure. The second one was completely useless.
Still not on. I will try again next week. Probably change company soon.

Wholly incompetent agents who serially promise they are able to fix the errors of their predecessors, then don't. My 91 year old mother has been unprotected for 5 days because no one is able to give her access to her account registered in the name of her carer, my deceased sister who lived at the same address. Sent the death certificate twice and rang daily for resolution, each promising relief in 24-48-72 hours which recommences from scratch at each new call. And they took annual payment for multiple cameras yet only included the 1 indoor camera added at a later date. Will do nothing that doesn't result in a sale. Useless.

Worst securitity system company in the world and Universe. They said there system cannot hack there system. After i was burgled several times did they replace system for free NO. They lie over phone. They say they cannot access system. They told me change a battrey which i did. Worst customer and technical services.

on my first order an item was back ordered. Quite a bit of time went by, so I called customer service and found out the item was not going to be available. I asked why I wasn't notified or received a refund, got no good answer, but finally a refund.
Placed another order for the rest of my needs. Same thing, item back ordered. This time it was an important part of our security. after a month or so called in and was told I would receive it the end of march, beginning of April. Then I was told the end of April. I called in to and was told they don't know when it will be available and they insisted on giving me a refund. Very disappointed with Ring.

Have a question regarding when I moved to remove other locations so I'm not being billed for 3 subscriptions when I have 1.. simple. Question..probably would have taken a real person less than 2 minutes to help me.. but they have AI sooooo.i guessI'm buying another system that's NOT RING!!🤬🤬🤬🤬

Thank you for the great customer service and quality machine in perfect condition.

Worst company I’ve ever had the misfortune of dealing with. Their set up is totally asinine when you have to have a cell phone to get an account and when that cell phone is no longer available you cannot get a code to get into your account. I wasted 2 hours on the phone with two different customer service people. Both of them had no ideal how to help me. I can’t even get into my account to close it so I called the bank and canceled the payments. I imagine they lose a lot of customers because of their ignorant set up. I definitely would not recommend them to anyone. Not worth the frustration they cause.

Really poor customer service. Went offline and wouldn’t connect to the WiFi or the chime after a couple of months.
Staff very unhelpful. Waste
Of Money, feel like a fool after the shop recommended to buy a different brand and I bought ring.

I’m under warranty for 5 cameras, my doorbell ring camera broke, reached out, they kept telling me I only had 4 cameras and my warranty was up because the cameras were old, mind you I’ve only had them for a year, finally they found my account after I asked for a supervisor, they sent me a refurbished camera all scratched up and dented, called them back, they said they’d send a brand new one, I’ve yet to receive, they also were supposed to send a new battery for my back camera, they sent a mounting kit for a camera and not my battery! They keep lying every time I call!! Most of the people I’ve spoke with have either been rude or lied! I wish I had gotten different cameras with a different service!! Not to mention if there is any motion my cameras are supposed to record! And they have failed me many times on that as well!!

Since Amazon purchased this company, the customer service evaporated.

I'm now buying security cameras from a completely different company with no required subscription and better tech features.

HORRIBLE!! They took my money, gave me an estimated date of arrival. It never came. I didn’t get an email with a tracking number so I called to find out when to expect it. It took half an hour for someone to finally come on and say it was out of stock and would come “ sometime in a week.” I told him if it was out of order they should have said that on the website and should not have taken my money and that once they realize that it was out of order, they should’ve updated me. I told him it was terrible customer service and I asked for an exact date when I can expect it and he could not give me that. I said well I’m moving this week. They told me a date of arrival, and I expected it to be here by then and if they can’t tell me exactly when it’s coming this week, then I need to cancel my order because I physically won’t be at this address anymore. I never even got a tracking number. It all just feels so shady. It feels like a scam. I asked when I can expect my money back in my account so that I can go buy a similar product somewhere else and they said 5 to 7 days. so basically they took my money, weren’t able to give me a product, and now they’re not able to give me my money back for a week So I can’t go and buy from a competitor. I told him I would like to speak to a manager because I would like my money to be expedited but there is no supervisor for me to speak to. I asked him for a reference number for this call and he says that that is for internal use only and they can’t share that with me. I told him that I was not phone until he gave me some sort of confirmation of our conversation and asked if they would be sending me an email to confirm that I’m canceling my order and he said it would come in the next hour or two. I said we are not hanging up the phone until you send me that email. This is horrible customer service. The man told me that he will have a manager call me within the next 24 hours, but I’m not holding my breath at this point. i’ve never used them before so this was my first experience with and it was a terrible one. Zero stars.

Ring was a great company for many years and now their products and customer support is horrible. Many of their products are not compatible, customer service rep is condescending and rude. To set up the products I bought from them, it requires a bridge that they no longer sell. How do I buy the bride? Service reply- I don’t know look for it on the 2nd market.

my chime in my house has stopped working,2hrs to decide i need a new one,new one arrived,carnt set it up ,contact again,3 different people.
the bell was purchased some years ago ,the 3rd person informs me because my late husband purchased it they need to see a death certificate,its a door bell!
i need to set up an account in my name with a new email address, i dont want another email address ,i had the same trouble withO2,in the end they agreed i didnt need a new email,door bell still not working tearing my hair out

What happened to Ring? I remember they used to be a good company and the customer service was great. Now I find the customer service is terrible. First you must respond to their AI operator which is worthless, then when they finally connect you to a person who can barely speak English they just keep asking if I want to reset my password. My password is correct but the app won't accept it. Time to switch to another competitor. Ring is NOT what it used to be.

Doorbell had continuous blue ring flash. Did all the troubleshooting, to no avail. Went on the chat. Asked for a description of the flash pattern, then said it couldn't help with the pattern. I'd have to check the app for any information. What? Seriously. How useless is that?

I have been on the phone ring for almost 3 hour now still my issue not resolved.

I bought a ring camera for my elderly parents. It came with a 'free trial' of their AI solo. I paid no attention to this as I was not interested in any way. Little did I know I was going to be charged $5 a month without my consent or knowledge until I received the charge on my credit card. Luckily I keep a close eye on those things. I didn't notice until a Saturday and of course the chat isn't open on a saturday. They didn't have a number for me to call either. It took me 45 minutes navigating the AI and the chat before I got to a human who had the nerve to tell me I was lucky to get a full refund of my $5 instead of a prorated amount. If I could have called crawled through the phone and throttled them I would have. This is a scam of epic proportions I don't need AI to misidentify a cat as a squirrel and say that it is going across my parents porch it does not have any sort of voice notification so it's not even good if you are a blind person. I can see through the camera what is going on so why do I need AI to tell me what is going on?