Ringover Reviews 

Cheap. But you get what you pay for.

Basically the system works for giving me one number that can follow me anywhere and setting hours of operation.

I don't use my computer to make/receive calls - I forward calls to my mobile during business hours. So cannot review that system.

Voice mail system is kludgy but gets the job done.

Message system is horrible. No way to delete messages. Only pic files supported (no PDF). And no way to attach a pic from the web interface - though you can if you use the mobile app. So if I'm at my desk and customer needs me to send him a product pic - I've got to email it to my phone first, then send to him using the mobile app.

I'll keep it for now but also keeping my eye open for something else that supports more modern methods of communicating. Whenever I get some time to research something else - I'll be jumping ship

VERY HESITANT , had an awful experience

AWFUL AWFUL AWFUL CUSTOMER SERVICE.
WOULD NOT RECOMMEND TO ANYONE.

CHARGING HUGELY FLUCTUATING RATES COMPARED TO THE ONES ADVERTISED.

AUTORENEWED WITHOUT ANY PRIOR NOTICE. WHEN CHALLENGED THEM ON THIS, THEY TOLD ME THAT THEY DO THEIR BEST AND SEND CUSTOMERS EMAILS, THEN CONFIRMED THEY HAD NOT SENT ME CORRESPONDENCE. WHEN CHALLENGED, "IT IS NOT LEGALLY BINDING"

I HAD REFERRED THEM OTHER CUSTOMERS AND THEY WERE ENTIRELY UNWILLING TO DO ME A FAVOUR AND SIMPLY TRANSFER FUNDS I HAD ALREADY PAID INTO CREDIT.

We are a small non-profit and switched from yodel (which we loved) to Ringover a year ago. From day 1 we had issues with the service. They constantly denied our ability to text when our prior service (and NEW service) had no issues. Knowing there would be fees to cancel in advance I waited until we would be contacted about our renewal to cancel. They never contacted us and just charged us automatically. I have dozens of pieces of software through the non-profit and my regular job and every single one sends out a notice ahead of renewal because it’s standard business practice. They did not. When immediately ported my number away and contacted them to cancel they told me that I had to wait an entire year. We are a small dog rescue that takes in maybe $300 a month in donations. Over $600 for a service that never actually worked like it was promised is deplorable. Know that you are getting into a mediocre service with contracts that are predatory if you sign with them. I wish I had known.

While this company may be legitimate, the company they redirect you to for smaller orders, Quicktalk is a scam.

I initally started with Ringover and was told directly, via phone, that Quicktalk is a part of their organization as well. When I went through the sign up process with quicktalk, after I put in my card information and tried to contact them to cancel, none of the phone numbers worked. Even the phone they called me with earlier that same day.

I would be very careful dealing with them.

We like the solution. The system itself is good and we are using it.

However, we are disappointed that we still have not received what we were promised: a UK mobile phone number with WhatsApp integration.

I am not leaving a one-star review because that would not be fair. The product is useful, and we are using it. However, at this stage, I can only leave a three-star review because the WhatsApp integration issue is still unresolved.

I have chased the sales agent J. I have emailed his manager, R. I have also spoken to the technical team, who promised that someone would get in touch with me. But at this point, I do not want more conversations. I want the solution.

The service is good. The product is good. But please, just fix what was promised and complete the setup properly. Once the UK mobile number with WhatsApp integration is working, I will be happy to update this to a five-star review.

The software is decent. Their customer service is non existent and horrible. They provided me a number and it turned out I was only able to make outbound calls. when anyone calls me back they end up speaking to a company. I've asked for help to fix it and they do not help. Bad service especially if you are not in Europe as their helpdesk is unavailable half the day in the US.

They fail to meet their legal obligations and withhold documentation to block number portability

We have been waiting 17 days for the Customer Service Record (CSR) for our lines — a document we are legally entitled to in order to port our numbers to another provider. Complete silence. No response, no acknowledgement, no estimated timeframe.

The request is clear, legitimate, and protected under Spanish telecommunications regulations. Ringover simply ignores it.

This is a company that vanishes the moment you decide to leave. While you're paying, everything works fine. The moment you try to exercise your rights as a customer, they cease to exist.

We have been forced to issue a formal legal notice with reserved right to claim damages, and to file a complaint with the CNMC (Spanish National Markets and Competition Commission) — all for something that should have been resolved within 24 hours.

To any business considering Ringover: document absolutely everything from day one. When you want to leave, you're going to need it.

We will continue updating this review with the outcome of the legal proceedings underway.

Genuinely impressed with Ringover. We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more. We needed embedded calling that wouldn't feel like a bolt-on. Their iframe SDK let us drop the full Ringover phone into our own UI, with our own styled buttons triggering calls through their backend. When we hit snags during integration, Clementine and Liam from their support and sales teams responded within hours every time, never with canned answers. Actual technical detail, including looping in their dev team when needed. The product works, the people behind it care, and our journalists will be calling sources from day one. Recommended without reservation.

We want to sign up the service. So far the experience has been painful.

First, their system will not allow us to save the emergency address to finish set up.

Then, they will not allow us to set a password, even though the password perfectly meet their requirements.

Last, we bought two numbers and it will not be linked to the right users. Finally, the number showed up in dashboard, but linked to wrong users. It will even allow you to assign any users, nor does it give you the option to cancel the number.

What a waste of our time

The account manager was highly unreliable and made several misleading statements during the sales call. Unfortunately, this lack of transparency seemed consistent across the rest of the sales team.

good experiencie in special to the onboarding and integration wit CRM pipedrive

We have used Ringover for a couple of years now and are very happy with the service. It's simple to use, and the app is very useful for working on the go.

Best app ever! I've been using it for the past 3 months and couldn't work without it now. Super intuitive and practical! The transcription option is AMAZING! Really enjoy using it. Such a useful platform.

We are extremely satisfied with Ringover. The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training. The call quality is excellent, with clear and reliable connections at all times.

Another major advantage is the easy integration with existing tools and systems, allowing Ringover to fit seamlessly into our daily workflows. On top of that, the fast and responsive customer support stands out, providing quick and effective assistance whenever needed.

Overall, Ringover is a modern and powerful communication solution that we can highly recommend.

Ringover is a great telecommunication platform with clear, reliable calls. The whole team at work is using it and loving it. On one occasion when my texting wasn’t working, the issue was quickly resolved with professional, well-communicated support. The ability to text on both the web app and mobile app makes communication seamless. Highly recommended.

my account was blocked after using it for 3 to 4 days. i emailed them multiple time called the support they didn't have any information on my account as why it was blocked. they said someone will contact me, but it has been 2 week no response i think they are scammers they took money.

Absolute incompetent service. Blocked our account despite them having software issues that we cannot pay the invoice.

I have proof in form of the entire email communication with their support.

Better get something else

Beware, these guys are terrible !!!! Service delivery is poor and product has issues, Customer service is a shocker. Cannot get out of the contract after your 1st 12 months, even if you speak to them and give notice as advised , they have all kinds of sneaky clauses to make you pay an additional penaly pmt equivalent to a full years subscription !!! Stay away !!!!!

The onboarding process was overly complex. We only wanted one license to start with to test out the platform and to see how it integrated with Hubspot. The custiomer service was ok to start with, but then tailed off over tiem and when things went wrong and we could no longer use it, they just ignored my messages. They continue to take a payment for the license, which I never got back. Got bored with trying to get a resolution, so cancelled our direct debit and drew a line under it. I would avoid at all costs.