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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the company's products, citing issues with old animations and models, and a lack of innovation in gameplay. Customers frequently encountered problems with the user experience, including buggy clients, issues related to anti-cheat systems, and frustrating matchmaking that leads to unbalanced teams and negative player interactions. The customer service was also a major point of contention, with many describing it as unhelpful, unresponsive, and difficult to reach a real person. Reviewers also found the application itself to be problematic, with reports of lag and difficulties uninstalling. Concerns were also raised regarding the company's priorities, with some perceiving a focus on monetization over player experience. However, some customers also noted that the games can be engaging and well-designed, with regular updates and events that keep the experience exciting. A few people were satisfied with specific customer service interactions, highlighting individual agents who provided effective assistance. Additionally, some reviewers appreciated the design and seamless experience of certain game modes, as well as the aesthetic appeal of player skins and animations.

What people talk about most

Product

Customers had negative experiences with product. Many reviewers express strong dissatisfaction, describing... See more

User experience

Reviewers highlight negative aspects of user experience, with many expressing frustration over the... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many reviewers describe it as an... See more

Application

Reviewers express strong dissatisfaction with the app. Many report numerous bugs, such as random... See more

Staff

Clients share negative opinions on staff, with many reviewers expressing dissatisfaction with the support... See more

Based on these reviews

Rated 1 out of 5 stars

Reporting a player that actively throw a match does nothing despite having video evidence sent to them and they don't even respond to your report. They hate us players and only care on how to take mon... See more

Rated 1 out of 5 stars

I WOULDNT EVEN GIVE THIS SHIT A STAR TBH. MY ENTIRE ACCOUNT GOT HACKED. RIOT HASNT EVEN GOT BACK TO ME. DONT EVEN TRY CONTACTING SUPPORT CAUSE THEY DONT DO ANYTHING BUT CREATE TICKETS THA ARENT NEVER... See more

Rated 1 out of 5 stars

Well, well, well. Riot games, after taking a break for 3 years and coming back, are still the absolute worst. I wonder what the problem is though. For a company to sustain the most horrible,... See more

Rated 1 out of 5 stars

Company ran by a bunch of blue haired idiots that think balancing means making the characters that make them money broken. Can’t wait until all of these 69 iq morons are unemployed and have to get rea... See more


Company details

  1. Gaming service Provider
  2. Video Game Store

Information provided by various external sources

Riot Games, Inc. is an American video game developer and eSports tournament organizer based in West Los Angeles, California.


Contact info

  • West Olympic Boulevard 12333, 90064, Los Angeles, United States

  • riot.com

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

This company generally doesn't care…

This company generally doesn't care about any of the players base in the game from pro's to new players to casuals a lot of the champs are ridiculously broken beyond all means the matchmaking is a complete and utter joke win 2 games time for you to lose 10 games as they will put you up against people who live breathe and sleep this game its honestly a lost cause and no matter how much you offer them feedback they wont listen as that doesn't get them any money they don't care about anything but money its beyond a joke if you're thinking about playing any games by riot do yourself a favour and don't find something else its not worth the issue

February 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Hideous company

4 days no ticket reply, gave me a one year ban for absolutely no reason saying I "intentionally lost my game" when reviewing my past games for the past week says quite the opposite.

February 14, 2026
Unprompted review
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Rated 1 out of 5 stars

If you have a 0/7/0 top laner that is…

If you have a 0/7/0 top laner that is flaming everyone in the game and you call them a retard you will get chat banned for a week and your honor level stripped from you. I just want to take this opportunity to say eff you, Riot games. And you wonder why you have toxicity in game.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

I was permanently banned for no reason from Wild Rift

A few days ago I was initially banned for 7 days and then all of a sudden, before the ban expired, I was permanently banned for allegedly cheating using third-party tools, which I never did. They insist that they thoroughly checked that I cheated and to not get my hopes up. (They answer the same reply to everyone, like an AI would). All this while actual cheaters roam free online with no consequences and OG players like me who always played fair and have been playing since the beginning, get treated like this.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Still the worst

Well, well, well.

Riot games, after taking a break for 3 years and coming back, are still the absolute worst.

I wonder what the problem is though. For a company to sustain the most horrible, broken and frankly uncaring attitude towards the people who actually want to play their games.

LOL is great, but your client, anti-cheat, support all truly let you down. Rather close down, as it seems you cannot get simple basics right and you keep on alienating your player base. Shameful. Never playing one of your games again. Given the over 1k negative reviews I've seen, others aren't either.

February 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Riot is the worst company in the…

Riot is the worst company in the history of gaming, not only do they make a boat load of money by the minute from a FREE TO PLAY GAME all that money goes intot their pockets instead of making a working client or support ticket page. If people had will power then compnay would bankrupt in minutes most disgusting company ever waste of money waste of life unless you love a shitty client that crashes 3 times a week, and if you try to go to support page url you cant even log in or out and it refreshes every 5s awful awful awful

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

The worst company ever

The worst company ever. Support does not care about your problems, they will ignore your questions and close the ticket asap. Client is bugged and they never fix it, company budget focuses probably on adding only new skins and make money. Please do not play this addictive unhealthy game. Once you start it is hard to stop and riot knows it, they made it addictive.

February 8, 2026
Unprompted review

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