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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the product, citing issues with game balance, outdated graphics, and a focus on monetization through skins rather than game development. The user experience is frequently criticized due to a buggy client, poor matchmaking, and a frustrating ranked system that often pairs experienced players with new or underperforming teammates. Customers also report significant problems with customer service, describing it as unhelpful, unresponsive, and difficult to communicate with, often receiving generic or unhelpful responses. The app itself is noted for being laggy and difficult to uninstall, while the staff are perceived as uncaring and prioritizing profit over player satisfaction. However, some customers were satisfied with the design and seamless experience of Teamfight Tactics, praising its animations and addictive RNG.

What people talk about most

Product

Reviewers express significant dissatisfaction with the product. Many customers report issues like VAN128... See more

User experience

Customers consistently express dissatisfaction with the user experience. Many reviewers highlight issues with... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report deeply frustrating... See more

Application

People report negative experiences with the app. Many reviewers express frustration with constant bugs,... See more

Staff

Customers had negative experiences with staff. Many reviewers expressed dissatisfaction with the support... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Reporting a player that actively throw a match does nothing despite having video evidence sent to them and they don't even respond to your report. They hate us players and only care on how to take mon... See more

Rated 1 out of 5 stars

I WOULDNT EVEN GIVE THIS SHIT A STAR TBH. MY ENTIRE ACCOUNT GOT HACKED. RIOT HASNT EVEN GOT BACK TO ME. DONT EVEN TRY CONTACTING SUPPORT CAUSE THEY DONT DO ANYTHING BUT CREATE TICKETS THA ARENT NEVER... See more

Rated 1 out of 5 stars

Company ran by a bunch of blue haired idiots that think balancing means making the characters that make them money broken. Can’t wait until all of these 69 iq morons are unemployed and have to get rea... See more

Rated 1 out of 5 stars

Absolutely awful. I've been gold 1 last season and with rank reset I'm forced into bronze 1/2 to again play with trolls, smurfs and Odin players. Rank reset is a joke and it's absolutely ruining play... See more


Company details

  1. Gaming service Provider
  2. Video Game Store

Information provided by various external sources

Riot Games, Inc. is an American video game developer and eSports tournament organizer based in West Los Angeles, California.


Contact info

  • West Olympic Boulevard 12333, 90064, Los Angeles, United States

  • riot.com

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

i you love riot for league of legends

i love you guys for league of legends you have changed my life i know I've dedicated 13 years of my life to this game thanks to my cousin after so long I've reached honor 5 and i just want to make sure i have a 5 star review to match it cause that's my aura keep been awesome riot i got some fabulous skins very kind thank you.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Randomly banned account for third party…

Randomly banned account for third party software use. Have never cheated so was hoping to find out what software triggered the false positive. Company refused to comment. I have to assume they mass ban on accounts to force you to start over and spend money to get the skins you already paid for again. Slimy toxic company matches their community.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

all they do is introduce more skins in…

all they do is introduce more skins in valorant every other week no point in playing shitty matchmaking in rank shitty teammates pairing no optimization for the game just skins and useless patch updates and no fun at all

August 19, 2025
Unprompted review
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Rated 4 out of 5 stars

A creative Leader in Esports and online.

"Riot has been a creative leader in esports and online gaming , constantly bringing innovation and fresh ideas. Their games are engaging, Well-designed, and help build a strong global community. Regular updates and events keep the experience exciting. Customer support is reliable ,but improvements can be made in matchmaking and server stability. Overall, Riot delivers a high-quality and enjoyable gaming experience."

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Worst support in the business

Worst support in the business. They aren't even looking at tickets anymore and are just using AI/pre-written responses. They banned me for "offensive or inappropriate language" even though I have my chat completely turned off and have never once chatted on this account. They are liars and will not provide me with the offensive chat logs they feel I made.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

Riot Games is a terrible game provider

Riot Games seems like a scam , terrible company.
Taking your money and then for no reason you get banned from the game for 7 days... and now it seems like banned is for ever.
Hope that some one will shut down riot games forever....

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

The worst customer service expirience

The worst customer service expirience, they wanted me to do a Lot of trouble shooting that included having to install and desinstall a Lot of things when the issues was as simple as removing a ban.

Vanguard failed on the middle of the Game and Even after they couldn't find any issues in My system they asked me to writte codes, i just wanted to play but after this I don't want know about this guys anymore.

Fcj You riot

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

Change ranked ffs

Change the way ranked works or get used im sick and tired of getting demoted because of others i try every single day. Riot its being mentally damaging im gicking sikc and tired of it its bs losing because of someone else is like been punished for someone else's bad behaiv9r fucoing change it ffs

August 22, 2025
Unprompted review
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Rated 1 out of 5 stars

0 transparency

I still don't know why I am banned but they ensured me it was correct and I don't need to question it. Any future tickets linked to my ban will be automatically closed. I tried to open new tickets anyways but this was a couple of months back and after 40 tickets I can safely say it's no use. Same copy paste awnsers and I still don't know why I am banned.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Riot matchmaking

Absolute trash of a company, you actually telling me that if I'm to good you're giving me monkeys in my lobby? Deadass? I SWEAR bruh every single damn time I play really good the next soloq is gonna be me carrying under skilled players? Holy Moly riot fix ur damn matchmaking I ain't no charity

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

The worst game provider I have ever…

The worst game provider I have ever experienced. They provide bad quality games and then when you want to delete the account, the website will always encounter errors and they require you to take 100 steps. Greedy and incompetence

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

greeedy company just finds about any…

greeedy company just finds about any excuse to ban you and keep all the money youve spent. no way of getting refunds, get banned for stupid shit like bad internet connection, comms. ridiculous cant believe i spent so much time and money for this company to just steal and hold our accounts hostage.

August 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Company ran by a bunch of blue haired idiots

Company ran by a bunch of blue haired idiots that think balancing means making the characters that make them money broken. Can’t wait until all of these 69 iq morons are unemployed and have to get real jobs. Don’t even get me started on their garbage anti-cheat and horrible clients that regularly get people banned or locked out of games. If China or Russian nukes us I hope the first one lands directly in the center of Riot HQ.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Too much focus on finding ways to make $.....

They focus more on finding ways to sap money from their players rather than actually improving the player's experience with the game. They have more than enough revenue and resources to do so, but don't. Ranked is especially flawed, and I've even had random issues with their REQUIRED anti-cheat called Vanguard that I could not find any solution for even through google. I spent 3 days communicating with support and luckily got it fixed, but not without needing to test it during a live pvp game each time which put my account in low priority with a 10 min wait time for 5+ games. I also lost LP because of it, which they will not credit back due to the "integrity" of the ranked system, which I get.... but that only works if the system wasn't so flawed. Absolutely unfair.

When I gave my suggestions to them via support, I got no real response from them. Needless to say, Riot is lazy... entitled... and don't really care about the player's experience. Like many said already, removal of the tribune and making everything automated has made the game incredibly worse.

I've been playing since the very beginning, and while it definitely wasn't perfect back then... the company as whole is turning into a total disappointment, thanks to their greed.

August 1, 2025
Unprompted review

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