Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
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Review summary
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Id give this is an honest 2 stars and that's cause when it works it works at speeds of 200mb and downloads of 250-300mb but the random outages everyday for 20 minutes to an hour make me want to switc... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Great customer service
The quality of customer services is what makes or breaks company and mine was amazing! Thank you so much for not only getting the broadband set up but also helping with making sure everything inside the house was set up correctly.
October 12, 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Tech support is awesome!
Very responsive whenever I have an issue, the tech works very hard to fix the problem. Always in a good mood, pleasant, believes me when I tell him something is wrong.
October 1, 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
My wife said one of the techs had an…
My wife said one of the techs had an Oder that was not pleasant, they way they hung the wiring on side of the house not to my liking.
October 3, 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue, John. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-411-7473 and we'd be happy to help you out.
Regards,
Rise Broadband
Always happy with the internet
September 25, 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
The man that came out did an amazing…
The man that came out did an amazing job and gave us great internet.
October 1, 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
The tech Josh was very helpful and…
The tech Josh was very helpful and considerate to my needs. As a senior some things are very difficult and challenging, but he was very supportive and made things easier to understand.
September 24, 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Fast installation and very…
Fast installation and very knowledgeable associate. Fast uninterrupted wifi.
September 28, 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Loving Rise internAppointment was kept and only took 45…
Appointment was kept and only took 45 min to install. Very professional installer, who did a great job. So far so good.
September 19, 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Great technician
Your phone salesperson was able to answer all my questions and scheduled an install very quickly.
Mike, my technician was great. Had to install the outside parts in the rain! He was very neat, took off his shoes when coming in from the rain.
He explained everything and helped set up my new wifi.
Thank you.
Thank you for everything.
September 24, 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
The technician was very polite…
The technician was very polite knowledgeable and respectful
September 24, 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
The install went well and...
The install went well and the installer top notch. The speed was good the first part of the day it was installed to but later it slowed way down to less than 1 Mbps.
Hopefully the dish is now recognized and updated with faster speeds. Seems good in day 2.
September 21, 2024
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Great install…
Jeff called to let me know he was coming and arrived shortly thereafter. Apparently, the previous installment was “janky” and the coaxial cable was draped scythe front of the barn. I asked if he could do a better install wheee it didn’t look “janky”. He went to work and a little while later he was done and I had service.
September 17, 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
The installer was very professional and…
The installer was very professional and did a great job.
September 17, 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Customer service was great and getting an appointment was quick.
Friendly staff and great customer service.
September 7, 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Worked with very helpful employees
Worked with very helpful employees. I appreciated their assistance
September 6, 2024
Reply from Rise Internet
Janice Jones , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Technician was great
Technician was great - knowledgeable, quick, and took time to explain the steps and what it means for me as an end user!
September 13, 2024
Reply from Rise Internet
Hi Shannon , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
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