Tak for god service og fantastisk med at bestille det søndag formiddag og natten til mandag blev pakken leveret. Det er sku service på højt plan.
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See what reviewers are saying
I found yarn that was half the other prices as on other similar websites. And they always have great discounts. Also, I have never had someone deliver so fast. I placed the order on Sunday night, an... See more
Prices are good and the processing time is fast if they have everything in-house. The selection is great and offers too. If I may mention something to improve the service, sometimes, the web stock d... See more
Super service er så glad for at handle hos jer hurtig forsendelse og god telefonisk service tak til Emil
Company details
About Rito.dk
Written by the company
Vores målsætning er at blive din foretrukne leverandør af garn, strik og hobbyartikler til markedets bedste priser.
Besøg vores hjemmeside på www.rito.dk
Find vores kategorier her:
Contact info
Gyrovej 1, 7800, Skive, Denmark
- 78 77 21 21
- info@rito.dk
- rito.dk
4.5
Excellent
15K reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly bad service
Rito contacted me in regards to out of stock stating that they would send a different colour if they did not hear from me. I was in dialog with them and they confirmed, that they would ship the order once the correct colour was back in stock.
Then I received another email again stating that they would send a different colour if they did not hear from me. I wrote back that they already confirmed to send the correct colour once back in stock. The next email I got, they said they would now send the wrong colour as they had not heard from me. I replied that I was not interested in a replacement - pls do not send. Now they have sent the wrong colour and charged me for this.
It is super bad service - it seems they are not reading their emails and not updating the order with the already agreed approach.
I am now waiting to get my money back - and never shopping there again.
June 14, 2022
Unprompted review
Reply from Rito.dk
Hej Camilla,
Tak for din anmeldelse.
Jeg beklager mange gange, at du har oplevet denne situation hos os.
Det er bestemt en fejl, at korrespondancen har været så lang, og vi beklager rigtig meget, at der har været misforståelser omkring hele ordren.
Vi får tilbudt mails som de kommer i rækkefølge, og her kan det i enkelte tilfælde være, at flere medarbejdere kommer over den samme mail.
Dette er dog ikke en undskyldning for situationen, og jeg vil tage dette videre.
Vi har dog haft en god samtale om din oplevelse, og er sammen kommet frem til en god løsning. :-)
Jeg håber ikke det skræmmer dig helt væk fra at handle hos os en anden gang.
Jeg ønsker dig en dejlig dag.
Mvh,
Mia/Rito
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God service og hurtig svar men post…
God service og hurtig svar men post nord er dårlig sender ikke om mine varer var kommen
February 25, 2022
Unprompted review
Reply from Rito.dk
Hej Ulla
Tak for din anmeldelse.
Vi gør hvad vi kan for at yde den bedste service for vores kunder, så dejligt at høre du er tilfreds.
De bedste hilsner
Rikke
I really like rito.dk ❤️
I really like rito.dk ❤️
I ordered a few times from them, and every time it was a good experience. The products they sell are very good, at a decent price. Packing and delivering is fast, so I can always keep up with the knitting projects that I have, when I am out of yarn. The website is easy to navigate, and I can always trust it.
Although I do not like licorice, I really appreciate the candies they leave in the pack, makes it very thoughtful.
I strongly recommend it 😃
February 24, 2022
Unprompted review
Reply from Rito.dk
Hej Ulla,
Tak for de 5 stjerner!
Vi er glade for, at have dig som kunde, og vil se frem til at pakke din næste ordre.
Du ønskes en rigtig god dag.
Rito/Maria K
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Meine Bestellungen
Everything was perfect 👍, the Wool perfect. Clean to. Very nice the Regards and one Drops in the Package 😍. This makes me feel that I'm not only a Number. Nice too to see witch People are behind from Rito. It's sure I will order again from Rito 😉👍
February 6, 2022
Unprompted review
Reply from Rito.dk
Hello Desde
Thanks for your sweet words :)
I'm really glad you like your products and shopping with us.
We hope to be able to deal with you again, and will look forward to packing your next order.
I wish you a great day.
Rito/Maria K
Reply from Rito.dk
Hi Alexandru
Thank you for your review!
It is very lovely that you can recommend us :-)
We wish you a very good day!
/Annika
Super god service
January 21, 2022
Unprompted review
Reply from Rito.dk
Hej Karin
Tak for den fine tilbagemelding :)
Hvor skønt at høre du er tilfreds med at handle med os :)
Vi bestræber os også på at yde den bedste service, og du er velkommen til at bestille hos os igen.
Du ønskes en dejlig dag
De bedste hilsner Lotte/Rito.dk
Fin service.
December 24, 2021
Unprompted review
Reply from Rito.dk
Hej Majbritt
Tak for den fine tilbagemelding :)
Hvor skønt at høre du er tilfreds med at handle med os :)
Det er også vigtigt for os at yde den bedste service :)
Du ønskes en god dag
De bedste hilsner Lotte/Rito.dk
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Super kvalitet og hurtig behandling👍🏼
December 4, 2021
Unprompted review
Reply from Rito.dk
Hej
Tak for din anmeldelse!
Du ønskes et rigtig godt nytår!
Always efficient and on time
Always efficient and on time. I’m very happy with my purchases from Rito. The products are exactly as what I expected them to be. Plus I get cute sweet surprises inside. I like that.
November 17, 2021
Unprompted review
Fast shipping
Fast shipping, great quality items! I always like to shop with Rito, as the service is so fast compared to other services. Look forward to ordering again!
September 16, 2021
Unprompted review
Super fast and exactly what I wanted
August 30, 2021
Unprompted review
Reply from Rito.dk
Hey Laura
Thank you for your kind review :-)
We are pleased to hear that you are satisfied
Have a nice day
Sincerely
Rikke / Rito.dk
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Super fin garn til god pris og hurtig…
Super fin garn til god pris og hurtig levering
August 13, 2021
Unprompted review
Reply from Rito.dk
Hej Bente
Tak for din fine anmeldelse :-)
Hvor skønt at høre at du er tilfreds med at handle med os :-)
Du ønskes en dejlig dag
Kreative hilsner
Rikke / Rito.dk
Fint handlested
God service. Gode produkter. God pris.
Dog var leveringstiden længere end lovet. Om det er DAO eller Ritos skyld, vides ikke :-)
August 6, 2021
Unprompted review
Reply from Rito.dk
Hej Cecilie
Tak for din fine anmeldelse :-)
Vi bestræber os på at yde den bedste service til vores kunder og at få pakkerne frem i en fart :-)
Du ønskes en dejlig dag
Kreative hilsner
Rikke / Rito.dk
Hurtig levering og information under…
Hurtig levering og information under hele processen.
Dejligt at handle med Rito
July 13, 2021
Unprompted review
Reply from Rito.dk
Hej Pia.
Tak for din anmeldelse.
Dejligt at du er tilfreds med at handle hos os.
Vi ser fre til at gøre det igen en anden gang.
God dag til dig.
Mvh. Maiken/Rito.dk
Super service
Super fast delivery and wool is lovely. I purchased a Drops blanket kit and wool for dishcloths. Will definitely order from here again. Rito was recommended by a colleague who loves shop!
July 4, 2021
Unprompted review
Reply from Rito.dk
Hi Jo
Thank you for your kind review.
We are pleased to hear you want to order from us again.
Have a nice day :-)
Annika/Rito
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There was a great selection of…
There was a great selection of products, all at a good price. Customer service was great and everything arrived very quickly. Will definitely be buying from Rito again :)
June 22, 2021
Unprompted review
Reply from Rito.dk
Hi Shannon :-)
Thank you for your sweet review
We are pleased to hear that you are satisfied
Have a great day!
Det er godt at handle hos Rito.
June 21, 2021
Unprompted review
Reply from Rito.dk
Hej Edith.
Tak for din anmeldelse af os.
Det er dejligt, at du nyder at handle hos os.
God dag til dig.
Mvh. Maiken/Rito.dk
Super hurtig levering og tak for…
Super hurtig levering og tak for bolsjerne :-)
May 10, 2021
Unprompted review
Reply from Rito.dk
Hej Jane
Tusind tak for din fine anmeldelse
Skønt at du fik dine varer super hurtigt, det bestræber vi os på, hver dag.
Og velbekomme ;-)
Jeg håber at du har lyst til at handle hos os igen. På forhåbentlig gensyn.
Med ønske om en dejlig dag
Venlig hilsen
Heidi
Rito.dk
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