While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Company
  2. Software Vendor

Information provided by various external sources

Ritual is the social ordering app that lets you skip the line at restaurants in your area—or skip the trip entirely by piggybacking on a team order.


Contact info

  • Wellington Street West 488, M5V 1E9, Toronto, Canada

  • ritual.co

2.6

Poor

TrustScore 2.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product never arrived

Product never arrived. Many promises from them that its been shipped, but tracking is non existent. Do not waste your money.

March 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

False advertising on fee and scam on wait time

Recommended on Google maps for a local restaurant claiming no fees and half the wait time as the square ordering service. Turned out to be a total lie on wait time AND charged a $4.99 convenience fee!

This is a BS 3rd party ordering service that just places the order on the local restaurants website.

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

Ritual.co is a SCAM

Ritual.co is a SCAM. They added an order now button to my google listing after being told they DO NOT have permission. They are trying to steer my customers to order through their button on google, and pay them an additional fee for nothing. VERY shady business model, should be ashamed of taking advantage of small business owners and their customers.

August 16, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

BAD NEWS

Thought I was ordering at the restaurant. Deceiving. Missed out on the sale price. Cost me an extra $10. DO NOT USE THIS SITE

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Super shady

Super shady, charges a fee to place an online order, but if you go to the restaurant website itself to place an online order there is no fee. What is the fee even for?!!!!

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Signed up for a free trial which never happened l. I had rung the company and spoke to someone couple of weeks after registration where i was told someone from there company would contact me asap to set it all up. But no one did contact me or email me, but a month later took a random payment from my account without consent or even a heads up. Stay away from this company, i have reported this company and will just let the authorities deal with them.

March 22, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

DON’T USE ! ONCE SIGN UP THEY TAKE MONEY EVEN YOU CANCEL IT!!!

Told to sign up for two months trial in Dec . Signed up but never used the service as lockdown happened end of Dec and business was close since . I have given notice to cancel the service in Jan , a month before the trial ended . Got acknowledgement of my cancellation request . And guess what ? They took money from my account in Feb ! Emailed them again about it requesting refund and request cancellation of all further payment ! No response (before the cancellation request their response time was quick! Always the same day! ) Reported to the bank as fraudulent payment !!!

March 2, 2021
Unprompted review
Rated 5 out of 5 stars

Interesting and easy-to-use

Ritual is an interesting app that allows you to not only pick up orders (which I understand a lot of apps do!) but also provide ease in splitting the bill with friends or colleagues when picking up the food.

The app is easy to navigate and a lot of the restaurants on there offer great options. The occasional offers (e.g. £1 meals for a week) keep you interested and I won't hesitate to use the app again, especially with larger orders.

February 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great app

Great app! $1 lunch deals got me interested. The robust rewards and great selection of restaurants keeps me coming back. I'm so happy a coworker turned me on to Ritual!!

October 11, 2019
Unprompted review
Advertisement
Show reviews in all languages. (14 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look