River Aesthetics Reviews 412

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

The Morpheus 8 micro needling was a complete waste of £2,100 Dr Woodward gave me the wrong advice The treatment did absolutely nothing to lift my jowls or tighten my neck I complained to the cl... See more

Rated 1 out of 5 stars

I have now , as a new customer, had several aesthetic procedures with Dr Charlotte , and found the experience to be very positive. Dr Charlotte is a very professional practitioner who listened to what... See more

Company replied

Rated 3 out of 5 stars

I went to the Bournemouth River Aesthetics in June 2021 and feel like I’ve basically been conned out of over 1.2k for coolsculpting , the staff were lovely don’t get me wrong and I know they have a ta... See more

Company replied

Rated 1 out of 5 stars

In response to your reply to my original review below I do not have a trust pilot account so I wrote the review on my partners account. I therefore confirm that I was indeed a patient of yours and the... See more

Company replied

Company details

  1. Plastic Surgery Clinic

About River Aesthetics

Information provided by various external sources

River Aesthetics is Led by Dr Victoria Manning & Dr Charlotte Woodward who are qualified, experienced medical aesthetic doctors and Global trainers for thread-lifting and vaginal rejuvenation techniques.

The River Aesthetics Team is Here For You - Covid-19 Update 06/07

River Aesthetics is always fully committed to protecting the health and well-being of all patients and staff. All 3 clinics are open and are following the latest government regulations and recommendations to help safeguard against COVID 19.

If you have any concerns about attending please do contact our front of house team to who will be more than happy to talk you through our Covid 19 protocol for patients attending clinic (01202 0240060.

Finally, in line with the current situation, we’d like to take this opportunity to reinforce the message to stay indoors, and to stay safe. If you experience any of the following symptoms, please contact NHS 111 online as soon as possible:

  • High Temperature
  • New and Continuous Cough
  • Sore Throat
  • Difficulty Breathing

  • Contact info

    2.1

    Poor

    TrustScore 2 out of 5

    412 reviews

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    Rated 1 out of 5 stars

    River Aesthetics Clinic (Bmth)- selfish and disrespectful company

    Yet again today,River Aesthetics Clinic (Bournemouth) allows its suppliers/ vendors to block access to the main entrance and drop-off area of 83 residential flats, and the public road turnaround area. It is NO parking, NO loading, 24/7 and a large "Keep Clear" sign on the road. This was a Stericycle van Reg: BV23 RTZ, that was parking illegally at 9:30am today, with its driver and the River Aesthetics staff going to and from the van. (photos can be provided). River's staff seen laughing at the inconvenience caused......
    There is an alternate loading areas before 10am, or a loading bay 20ft away from River, but both the delivery driver and River staff are just too lazy. Continually had problems with River Aesthetics, with this and other areas (see other reviews) over the last 5 years. Just a very selfish, disrespectful company with very poor management team - I would avoid using this company at all cost. Requested on numerous previous occasions that the management stop their staff, customers and vendors from blocking access, but they ignore this and carry on parking/ loading illegally.

    April 21, 2026
    Unprompted review
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    Rated 1 out of 5 stars

    The Morpheus 8 micro needling was a…

    The Morpheus 8 micro needling was a complete waste of £2,100
    Dr Woodward gave me the wrong advice
    The treatment did absolutely nothing to lift my jowls or tighten my neck
    I complained to the clinic but they just dismissed my concerns
    I wouldn’t waste my money to these charlatans
    A total disgrace , the clinic makes false claims . I can’t understand how they remain in business

    September 9, 2024
    Unprompted review
    Rated 5 out of 5 stars

    Dedicated professionals

    The professionalism and dedication of the team at River Aesthetics is amazing. Everyone is efficient and approachable and offering appointments in Lymington as an option makes this service unbeatable - highly recommended.

    February 26, 2024
    Unprompted review
    Rated 1 out of 5 stars

    Response to your reply

    In response to your reply to my original review below I do not have a trust pilot account so I wrote the review on my partners account. I therefore confirm that I was indeed a patient of yours and the review is an honest review of my experience with your company. I am sure you know this is the case as you a fully aware that some of the thread lifts carried out in your clinic have become infected.

    June 6, 2022
    Unprompted review
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    Reply from River Aesthetics

    Due to GDPR we are unable to comment directly however;
    All aesthetic treatments carry a degree of risk, threadlifts due to their nature carry a slightly higher level of risk. Risk is discussed at time of all our consultations and infection being one. Unfortunately there are some cases where despite all methods of asepsis, there are some skin flora that are resistant to the skin antiseptic used. This means despite all efforts some bugs may enter the skin and create an underlying infection at a later date. A recent discussion with a surgical colleague who carries out corrections for these cases stated that for every 1000 cases 1 case will result in an infection which is a 0.1% infection rate. So this statistic remains very low.

    River Aesthetics takes patient care and aftercare very seriously and has implemented our complication protocol in line with medical best practice, which provides referral and case management where necessary.

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    Rated 1 out of 5 stars

    Horrendous result that needed correction

    I think River Aesthetics have amazing customer service, their staff are really well trained and all super, super lovely and thoughtful and responsive and I genuinely believe that the doctors performing the procedures have really good intentions, they are not trying to rip you off & they are very professional. I want to make sure I leave a really fair review and this is my intention. However the results for me were terrible. I had had Sculptra previously which made my face really round and then drop, I saw River Aesthetics because I wanted my jaw lifted and a less round face, I was really clear with the doctor that I did not want a fuller face, and she used threads that would not increase volume. Whilst for the first 2 months (I had extremely bad swelling for the first 3 months - to which they were incredibly attentive and reassuring) my jaw looked incredibly lifted - it dropped completely after 2 months to it's previous position PLUS my midcheeks were now really fat from the threads, to be clear this was not their intention, however this WAS the result. I had to spend over £2k on correction filler and to be honest I felt like my face was even worse than when I had the sculptra. I have never suffered anxiety or depression but after the threads I did and I consider myself a pretty resilient human being but at the end of the day it's your 'face' and I looked completely different, lots of people commented and I looked awful in photos (still not great tbh), my face was completely round, fatter than ever and lopsided. It was only from seeing a really experienced aesthetics filler doctor (and £2k later) that I was able to restore any balance to my face through balancing the cheekbones and chin to given the illusion of making the fat midface slimmer . I realise the sculptra caused issues, I went for threads to correct it, the threads made it much much worse, it's only the corrective filler that saved my face. I'm sure they get amazing results with many people but for me it was one of the worst mistakes of my life, and I really wouldn't recommend it if you've had sculptra previously because it's a risk you don't know how your face will respond, perhaps I was an unusual case however the results remain the same. My honest opinion, they are a kind and good company, this didn't stop me feeling like my face was pretty wrecked until I had corrective work. All in all I would sum it up as a very expensive and regretful mistake. I don't have many regrets in life, getting this procedure is the main one, I'll have to continue getting corrective filler every 6 months as my face is now quite obviously asymmetrical (it was asymmetrical as the majority of peoples are but the threads made it worse). This is a just and honest review and I have photos to delineate the results.

    August 14, 2022
    Unprompted review
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    Reply from River Aesthetics

    Dear Jennifer, thank you for leaving your detailed review. We do take all feedback incredibly seriously and we are sorry you feel your experience with us has not been a positive one.

    As a leading clinic in the UK for threadlifting we understand that not everyone responds to threads in the same manner and in view of not meeting your expectations on this occasion we wanted the opportunity to correct this. Unfortunately you went to another clinic prior to us reviewing you and hence we were not given the opportunity to meet your expectations. We are happy to discuss this matter further with you offline
    Kindest regards

    The River Team

    Rated 5 out of 5 stars

    My treatment was excellent

    My treatment was excellent. The Aesthetician was knowledgeable, professional and confident. I would highly recommend this treatment and River Aesthetics in general. I look forward to my follow up.

    June 6, 2022
    Unprompted review
    Rated 5 out of 5 stars

    I visited the Bournemouth clinic on…

    I visited the Bournemouth clinic on Thursday for my PRP and Silhouette Soft, The staff were lovely putting me at ease from the moment I arrived. Dr Victoria was amazing making me feel comfortable, am very happy with the results, it looks natural and fresh. I would definitely recommend booking a appointment with them to discuss your concerns. Thank you all again for looking after me

    May 30, 2022
    Unprompted review
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    Reply from River Aesthetics

    Thanks so much for leaving such a lovely review we are glad we have met your expectations. Apologies for delayed reply
    Kindest regards

    Team River

    Rated 5 out of 5 stars

    What lovely staff!

    What lovely staff!
    I haven’t actually had my procedure yet but after a visit to book a consultation then a visit for the subsequent appointment I am feeling so relaxed and really excited for my appointment. The staff are so helpful and knowledgeable putting me at ease from the moment I arrived in reception.
    Thank you ladies.

    May 24, 2022
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hi Justine,

    What a lovely review. Thank you for finding the time to leave your feedback. We pride ourselves on giving patients the best journey, from initial enquiry right through to reviewing their treatment so it is really good to hear that your experience from the start has been positive.

    I look forward to seeing you soon in clinic. Please feel free to say hello when you are here so I can introduce myself and see how you are pre or post treatment.

    Best Wishes
    Rebecca Le Clercq
    Practice Manager

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    Rated 5 out of 5 stars

    Really lovely people

    Really lovely people! Dr Victoria made me feel so comfortable and the treatment has boosted my confidence !

    April 22, 2022
    Unprompted review
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    Reply from River Aesthetics

    We are so pleased thank you

    Rated 5 out of 5 stars

    Thank you

    Hi Amber, I just wanted to say thank you for doing my procedure yesterday when I had my first appointment for the Morpheus 8. I was a little apprehensive before I arrived but between the lovely warm welcome from Georgia in reception and your lovely friendly personality I was very quickly put at ease and I really appreciate it.

    I’ve been pleasantly surprised at the lack of bruising and swelling today and I’m looking forward to coming again for my next treatment. The clinic is so lovely and has a really relaxing atmosphere and I am so excited to see what the results will be eventually.

    April 21, 2022
    Unprompted review
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    Reply from River Aesthetics

    Hello,

    Thank you so much for your wonderful review. I am so pleased that you were looked after by our staff as our Patient's journey is of our utmost priority from the moment you first walk through our doors, to the final review of your treatment.

    I look forward to seeing your final results, please feel free to meet with me when you are next in clinic so that I can introduce myself properly and thank you in person for your feedback.

    Best Wishes
    Rebecca Le Clercq
    Practice Manager

    Rated 5 out of 5 stars

    Consultation so far

    I have so far only had a consultation but in my experience both Dr Manning and all the ladies on reception, especially Georgia, have been extremely helpful, friendly and professional. Georgia was super quick to respond to some questions I had that came up after my consultation.

    March 21, 2022
    Unprompted review
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    Reply from River Aesthetics

    Hello,

    Thank you so much for taking the time to leave your feedback. It is so lovely to hear from patients and their positive experience.

    I am pleased we were able to assist you promptly and I hope to see you back again soon in our beautiful clinic.

    Kindest Regards
    Rebecca Le Clercq
    Practice Manager

    Rated 5 out of 5 stars

    Dr Victoria is amazing and talented

    Had a procedure done with Dr Victoria. I was nervous. She was calm and in control. Her gentle chat and manner made me feel totally at ease. She was very experienced in her work. I would definitely recommend her.

    March 3, 2022
    Unprompted review
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    Reply from River Aesthetics

    Good Morning,
    Thank you so much for your kind words and we are so happy to hear you enjoyed your experiences with us here at River Aesthetics. We look forward to seeing you again soon.
    Best wishes
    Hayley

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    Rated 5 out of 5 stars

    I visited the Bournemouth clinic today…

    I visited the Bournemouth clinic today for my cheek and tear trough treatment. Everyone at reception was so friendly upon arrival, Victoria treated me today, she went through the process throughly so I understood all areas. The treatment was comfortable and professional and I couldn’t be any happier with my results!! Exactly what I wanted, It looks so natural and fresh, thank you River team! :)

    February 22, 2022
    Unprompted review
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    Reply from River Aesthetics

    Good Afternoon, Thanks you so much for such a lovely review. We are so pleased to hear your happy with the results and we look forward to seeing you again in clinic, Best wishes Hayley

    Rated 5 out of 5 stars

    Friendly and professional experience.

    I visited for a cool sculpt review and for dermal fillers in two areas.
    The reception staff were as warm and friendly as always and the waiting area was relaxing.
    My review was carried out in a professional manner and the whole procedure was explained carefully.
    Dr Victoria always takes time to put you at ease and listen carefully to what you want to achieve. The procedure was carried out with care and the results matched my expectations. I would thoroughly recommend River Aesthetics to anyone of any age who is looking to boost their appearance.

    February 13, 2022
    Unprompted review
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    Reply from River Aesthetics

    Good Morning Angela
    Thank you so much for your lovely review, it means alot to us here at River Aesthetics that you had an enjoyable and professional experience in clinic.
    We look forward to seeing you again soon
    Best Wishes
    Hayley

    Rated 5 out of 5 stars

    Always professional and efficient

    Always professional and efficient, but friendly and relaxing.

    February 13, 2022
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hi
    Thank you for your kind review, we look forward to seeing you again in clinic soon
    Thanks
    Hayley

    Rated 5 out of 5 stars

    River Aesthetics is highly recommendedI was made to feel very welcome and…

    I was made to feel very welcome and enjoyed my treatment which was very relaxing. Ella was very attentive and really looked after me extremely well. Can’t recommend River enough.

    February 12, 2022
    Unprompted review
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    Reply from River Aesthetics

    Good Morning, thank you for your lovely words. We are so happy to hear you had a enjoyable treatment and experience with River Aesthetics. We look forward to seeing you again soon
    Hayley

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    Rated 5 out of 5 stars

    Dr Charlotte has a gentle and caring…

    Dr Charlotte has a gentle and caring manner along with amazing professionalism.

    Very happy with results - very quick and easy procedure with minimal impact on normal activities.

    Thank you.

    January 21, 2022
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hi,
    Thank you so much for a lovely review.
    We are so happy you're pleased with the results of your treatment.
    We look forward to seeing you again soon.
    Best Wishes
    Hayley

    Rated 5 out of 5 stars

    Silhouette soft Thread lift

    I approached Dr Manning at River Aesthetics because my friends thought I looked tired and my daughter said I looked old. I lacked confidence in my appearance and wanted to look more feminine.

    The consultation was straight forward and really positive. Dr Manning and I discussed what could be done and I came out feeling hopeful and excited about the potential outcome.

    On the day of the procedure at the Bournemouth clinic, the receptionist greeted me by my name even though we hadn't met which I thought was lovely.

    Dr Manning talked me through everything that was happening and was calm and reassuring. I felt in very safe hands. She performed the Silhouette Soft thread lift, which has made my jawline more feminine-looking. I had toxin for my frown lines, under-eye filler to make me look less tired and lip filler.

    This is honestly the best I have ever felt about the way I look. Having suffered from low confidence for such a long time I feel that finally I can hold my head up high with confidence.

    I feel lucky to have found Dr Manning at River Aesthetics and am looking forward to coming back for further treatments!

    November 29, 2021
    Unprompted review
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    Reply from River Aesthetics

    Good Morning Laura
    Thank you so much for your lovely review, it means a lot to us here at River Aesthetics and we are so pleased to hear you are happy with the results.
    We look forward to seeing you again in clinic
    Best Wishes
    Hayley

    Rated 5 out of 5 stars

    Charlotte & Vix are the best

    Charlotte & Vix are the best. They are patient, professional and fill me with confidence

    November 29, 2021
    Unprompted review
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    Reply from River Aesthetics

    Good Afternoon Louise,
    Thank you so much for your review, We really pride ourselves on putting our patients at ease and making you experience a pleasant journey from the moment you enter the clinic.
    We look forward to seeing you again soon.
    Kindest regards
    Hayley

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