Riverside Cars Reviews 

55
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As a car buyer of some 40yrs i am always wary of buying a used car from a dealer who is simply "punting" on a product for profit . My recent Riverside experience purchasing a 5yr old 5series Bm... See more

Rated 5 out of 5 stars

Nothing but a positive experience here. From my test drive to purchase, I’ve been super happy. High level of communication, super helpful staff- (shout out to Shane who was helpful throughout) and n... See more

Rated 1 out of 5 stars

Bought a car in December, upon collection car was not MOT’d. 5 months later still waiting for them to settle finance on the part exchange despite staff telling me pretty much monthly it was about to b... See more

Rated 1 out of 5 stars

Avoid at all cost, Faulty Cars Scammers / Liars very unprofessional untrustworthy especially Charlie and Shane, it will be your worst nightmare to buy anything from them AVOID at all cost.They don’... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Riverside Car Sales is a used car dealer in Middlesbrough stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Cleveland.


Contact info

3.8

Great

TrustScore 4 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(55)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent team and car (BMW)

Bought all my cars from Riverside, always happy to help out with an excellent range of cars. Team are friendly and always luck after their customers.

November 20, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quality that's fast and easy

Quality that's fast and easy
Booked a test drive on Monday morning loved the car .sales mamager Lee made it happen fast .drive the car away same day
Easy as that will definitely recommend Riverside Cars and will 100% buy another great family run friendly environment car buying made easy thanks again

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

I Recently purchased my second car from…

I Recently purchased my second car from the garage, the service from the lads was first class from start to me driving away, I will certainly be back for my next car and would highly recommend the garage 5*

November 24, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Repeat customer

This is the 3rd car I’ve bought from riverside
Andy that dealt with me was very polite and a
Pleasure to do business with

November 11, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Riverside Car Sales

I had an outstanding experience visiting Riverside Car Sales while looking for Lee. They was exceptional and incredibly helpful. Thank you!

June 16, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

I think riverside car sales has to got…

I think riverside car sales has to got to be the best place in boro as they have sorted me out with many of my cars supers cars and family cars ther service is great and the people there have a lot of respect for there customers which I like a lot.

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

‼️ AVOID

‼️ Riverside Car Sales ‼️

AVOID AVOID AVOID

If I have any luck, it’s bad luck 😩😩😩
on the 14th July I bought a car from these. Absolutely lovely car, full service history, 40k miles and relatively cheap.

Upon driving home, the car went into limp mode. Two days later, engine management light was on.

I sent the car back to get fixed, all seemed well, car is returned. I had no further problems until the car started to blow plumes of smoke out of the exhaust.

Contacted the finance to return the car and get a refund, for the garage to say ‘we don’t do that here’. However, it is the law. I had 30 days to identify them of a fault for a refund. They refused.

Had an independent engineer come out to tell me
- The head gasket was going
- the turbo was going
- they had taken the DPF filter out
- the DEF was broken
- There was a huge problem with the emission system.

Even after them having evidence of this - THEY STILL REFUSED. It has been proved that they have disabled the sensors to tell me of a problem and made the car unsafe for me and my CHILD to be in.

This garage has continuously made lies up about me, stating they have contacted me - they have fixed my vehicle. Bla bla bla. All untrue.

4 weeks after returning the car to them, they still haven’t paid me my lump sum deposit and left it to the finance.

If anyone sees this car for sale. AVOID IT.

LC66 LWE!

October 16, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

From start to finish Gary has been…

From start to finish Gary has been exceptional with me and helped me in various different ways. He made the whole process of purchasing my BMW 218D so smooth and I would highly recommend them to anyone. Thank you so much!

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Only spoke to them via telephone

Only spoke to them via telephone, twice, however during the second call when I challenged them, was instantly accused of shouting, which I was not, and I instantly ended the call.
Buyers beware!

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Very understanding and professional

My husband and I purchased a discovery sport a week ago, Lee and his te were great .. a few days later we noticed a strong smell of diesel coming through the vents which happened on a few occasions, I have just contacted them in regards to this and they were extremely polite and professional amd have asked us to return the car for them to work on and offered us a courtesy car all free of charge. I cannot fault the customer service .... brilliant garage
Kerry x

September 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look