riverside.com Reviews 

Amazing software! Had an upload error and they solved it very fast! Been using it for more than 3 years now and is just great and getting better!

I don’t like it when companies hide things and make it difficult to cancel their service. I’m trying to cancel via my phone but can’t manage to.

Riverside has benn a really good video recording studio for us at JALTCALL.org where we have recorded interviews, studio sessions, podcasts, and meetings with ease.
There are more options than we need, so we are still learning some of the bells and whistles, but overall, it has been a very good experience.
The sound quality is our main concern, and the real-time adjustments we can make for individual microphones help us speed up our production time.

Awesome platform and product. Customer service is second to none. I highly recommend it to those starting out in podcasting as it has many resources to help guide you on your journey. It helped me and now I have done around 80 podcasts.

Can't work without :-)

Great customer care service. I had signed up for my podcast, I received the free plan, then offer for 14 days pro options to try for free. Then I forgot to inform them my plan to just stick to the free option, and they ended up charging me the entire full year fees. I contacted them, and immediately refunded me. Great customer care service experience, and their products are top notch especially in the platform and features. I highly recommend.

Its easy as to record and edit! And for podcasts and interviews especially! they can work on the AI stock videos bit more but im sure that will come up soon too. Its easy to edit with the words deletion and also to generate magic clips using some text from the script!

For a beginner like myself is very user friendly software, appa, website.
Watch all the info videos

Just returned to Riverside now that AI features are enabled and discovered it is a one-stop shop for all you need to run a podcast: hosting, scheduling with guests, filing, post production (now hands-off with AI! I filmed a podcast today and within 15 mins had it up and scheduled to go live - with no video editing required on my part. Podcasting just got way easier!

I was loving Riverside, until the issues started happening. Their customer service is nothing more than bots that don't help. SO, as long as their system is working well, you are good, but when it doesn't, good luck! I can't wait to take my money somewhere else and get better results in starting my podcast.

I have mixed feelings about Riverside.fm.
On the positive side, once you get past the initial learning curve, the platform is relatively straightforward to use. I leaned on a friend’s tips and advice early on, which helped significantly. After that, things clicked. I’ve consistently received compliments that my podcast both sounds professional and looks polished, which is a major win and one of the primary reasons I’ve stuck with the platform.
That said, there are some meaningful drawbacks. The platform can be quite glitchy, particularly when it comes to uploading videos and making edits. Upload times are especially frustrating—despite messaging that uploads should take only a few minutes, I’ve had them take over 24 hours. Additionally, the AI tools are underwhelming. Features like highlights and magic clips sound great in theory, but in practice they’re not very effective or reliable.
The biggest issue by far is customer service. Riverside advertises 24/7 support, but in reality I’ve often waited 48 hours or more for responses to time-sensitive technical issues, such as problems linking my Spotify account. When responses do come, they’re frequently generic and feel AI-generated, which leads to long back-and-forth email chains before you get anywhere close to a real solution.
Overall, Riverside.fm delivers on production quality, but the technical glitches and poor support experience make it hard to rate higher than three stars.

As a first time podcaster, this platform is so easy to use out of the box. The transcriptions, meeting set-ups, in-person or remote recordings, the sound-bites, video-bites, summary after the podcast is recorded, the easy editing (because I've never edited a video in my life) have made starting a podcast easy and fun. It allows me to focus on the guests and the marketing to grow listeners.
I really appreciate how the Riverside team strives to provide value every week and their documentation is fabulous. As someone who's worked in tech for 10 years, this is everything a tech-based company should be.

Very good app to record podcasts, specially with more than one person.

The best platform out there. So easy to use, safes my time and so many options.

The blight of SaaS on society needs to change. where companies like Riverside.fm collect even if somebody doesn't log in a single time in a given month.

Laws need to be put in place so that companies have an incentive to not enter into money extraction businesses like Riverside.fm.

We've all done it, we sign up for a free trial, get distracted... and next thing we know we've spent $50, $120, and far more sometimes, without ever getting any value close to what we spent.

SaaS companies obviously know a reasonable percent of their income comes from these scenarios.

Just need a law. If somebody doesn't log in for a month, you can't charge them for that month. Simple.

Be aware, they put you on auto-renewal and then do not send any reminder messages. When you ask for a refund they quote hidden terms and conditions. Eventually, under threat of chargeback, they refund but deduct more than pro-rata. Video is laggy when using the iPhone as a camera but despite tech requests, there’s no solution forthcoming.

The concept is brilliant - but (unless you have a gigantic appetite for frustration and failure) the platform doesn't live up to the promise.

The recording feature is horrendous. Guests have to wait for hours with the app open after the conversation/ recording to "upload" his/her/their recording. If they need to rush somewhere, then you simply cannot access the conversation. The end. And nothing you do can change that. Although tech support will make all the right noises, they are largely ineffective.

It IS possible for you to access the separate tracks from Riverside cloud backup - but you have to put them together yourself which, of course, takes hours and hours. And why would you use Riverside to do that when there are 1001 apps that will record the entire conversation in one track for you to use in minutes.

My suggestion if you like the editing features (and there are some things to like here), is to record somewhere else, upload to Riverside, use what you want, and then use another software to finish.

Overall, for me, the fails outweigh the benefits. My recommendation would be to steer clear and look elsewhere. Or at the very least go in with your eyes open and beware that what you think you are getting may not be so.

Update on 3 March 2026: I'm upgrading my rating to a 3 because the updates seem to have fixed some of the problems I experience previously, and am more than happy with these.

Ease of use, learning the process and the quality of the whole experience.

The platform is awesome ... when it works. That's about 50% of the time. Support is beyond useless. They can never address anything online and they take days to get back to you by email. When they do reach out by email you end up having to explain everything ALL OVER AGAIN to people that clearly do not speak English as a first language (normally, that's not even a small problem, but when you're forced to write lengthy emails to get anything addressed, it's a REAL problem). The most frustrating part is they keep recommending the same steps over and over even though you've already established that the "fix" they keep repeating DOES NOT WORK. Horrible support. Horrible platform stability. Horrible attitude from their executives and managers who just ignore your requests to speak with them. "Hey, we have their money... why should we listen to them complain?" If you love abusive relationships, Riverside is for you.