I've booked again the assurance of "Hire Exccess Insurance". It worked for me 2 years ago. I rented a motorhome in Scotland, I had a small incidicent in which a mirror was broken. I had to pay the mi... See more
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Review summary
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We are buying our annual car hire insurance for many years and always got an excellent service. Be it with a claim or questions asked.As an example single rental excess insurance with Iceland extensi... See more
I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more
Online communication ,policy information and set up was totally stress free and straight forward. Have already recommended you to a friend. Keep doing the right things
Company details
Written by the company
Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.
Contact info
4.7
Excellent
341 reviews
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I used for years
I used for years. Once had a rim scratched and got my money back, taken from the deposit instantly.
June 11, 2024
You remind me when my inssurance was…
You remind me when my inssurance was running out of date, so I had time enough to renew it
November 12, 2024
Very good customer service
Very good customer service; reimbursed invoices for car accident. Easy procedures such as follow up pending payment due to expiration of credit card
November 9, 2024
Instant peace of mind at great price
Great product. Instant peace of mind. Could not have been easier. Thank you
November 9, 2024
Following an accident that cost me £2.5K, they reimbursed me in full. The whole process lasted 2 months
I had an accident and got invoiced by Hertz UK for the maximum amount of £2.5K. Riverside/Orchard repaid me the full amount. The process from claim to payment took around 2 months.
They lose a star as the system occasionally got a little stuck but a quick reminder was all that was required to get things moving again.
Definitely value for money.
October 30, 2024
Unprompted review
Seamless and good value
October 25, 2024
Easy to use...don't know about claims…
Easy to use...don't know about claims and hopefully wont need to find out...
October 30, 2024
Simple i had nothing to done
October 26, 2024
Confidence provider.…
You have always provided me with confidence when renting cars which I do four or five times a year.
October 31, 2024
Good information ahead of renewal
Good information ahead of renewal. All links worked easily.
October 31, 2024
Easy to use
Website has an easy set up, The terms and conditions in German helps. I guess the Germans are often customers... we love our safety.
October 18, 2024
New police
Hi
I was expecting an automatic continuation of my police, but it was not
So I had to find how to make a new one, which I did
Pascal FEUILLOY
October 18, 2024
Easy to register for an insurance
Easy to register for an insurance, but I do not have any experience yet in how the Cy handles refunds
October 14, 2024
Easy to navigate simple process.
Easy to navigate simple process.
We were sad to read that we can only have 2 lead drivers if they are live in 1 address.
We are 1 lead driver and 1 second driver at the same address but often travel with a friend who lives in the Netherlands who wants to drive too.
October 16, 2024
Great service,
Great service,
I cannot fault the response and overall service. Super professional. I recommend to everyone.
October 16, 2024
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