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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to update my last review

The Rosabella beet root team apologized for the misunderstanding and refunded me in full I just want to thank the team for working to make the this situation right

March 29, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you for the update, Beverly. We really appreciate your kind words. Please don't hesitate to contact us if you have any further questions or concerns 💙

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Rated 5 out of 5 stars

Products review.

The products are really good and I got my samples on the exact delivery date mentioned in the email they sent me.
I have sensitive skin type and the moisturizer, serum, and peel worked very well on my skin.
Thank you Riversol.

January 6, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Sabeen! We’re so happy to hear the products worked well for your sensitive skin and that your samples arrived right on time.

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Rated 5 out of 5 stars

Honestly I was not actually expecting…

Honestly I was not actually expecting to receive and actual sample kit. I was hoping for the best and I feel like I got it. I really enjoy the products provided and expect to be ordering the product line to be my go to.
It left my skin feeling soft and shiny (in the good way). I have combination skin, olive skin and in my 40s to give context.
I look for simple, effective and affordable products and I believe I found it.

March 2, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Kelly! We’re thrilled the sample kit exceeded your expectations and that your skin felt soft, shiny, and cared for.

Rated 5 out of 5 stars

Excellent product

Excellent product. Great Customer Service . Fair and fast shipping.

March 27, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Lynda! We’re thrilled to hear you’re enjoying the product and that you had a great experience with our customer service and shipping.

Rated 5 out of 5 stars

The products work well.

The products work well.

March 26, 2026
Unprompted review
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Reply from Riversol

Thank you for your review! We’re so glad to hear the products are working well for you.

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Rated 5 out of 5 stars

Good hydration.

January 1, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Rifat! We’re so glad to hear you’re enjoying the hydration and that your skin is feeling good.

Rated 5 out of 5 stars

I have dull skin

I have dull skin. But when i used this product,my skin much better and feel so good and luckily i have new reborn face.

March 26, 2026
Unprompted review
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Reply from Riversol

Thank you so much for sharing this, Aressa! We’re so happy to hear it. Enjoy your glow ✨

Rated 5 out of 5 stars

So glad I tried

I was so disappointed with all the products sold by professionals, but I’m so glad I gave it one more try. The results after the 15-day trial have been overwhelming.
My review is not paid and can be verified. It’s quite rare to find genuine feedback from real people with real results. I hope many people will give it a try and be just as satisfied as I am.

December 28, 2025
Unprompted review
Riversol logo

Reply from Riversol

Hi V.F, thank you so much for your thoughtful and genuine feedback—we truly appreciate you giving us a try! We’re so glad to hear the results from your 15-day trial have been so positive. It means a lot to us that you took the time to share your experience.

Rated 5 out of 5 stars

Most products promise results and fail…

Most products promise results and fail to deliver on their promise. Riversol promised results and after only a sample kit of the product I can absolutely honestly say they held on to their promise! Y'all I immediately seen results from brighter smoother skin to less dark marks and acne scars, this product delivers I can't wait to see what the results are after making riversol my #1 skincare routine!

February 4, 2026
Unprompted review
Riversol logo

Reply from Riversol

Hi Brianne, this is amazing to hear—thank you so much for sharing! We’re thrilled you’re already seeing brighter, smoother skin and improvements in hyperpigmentation. We can’t wait for you to see even more results as you continue your routine 😊

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Rated 5 out of 5 stars

My skin feels soft

My skin feels soft, healthier and brighter. I must have product

January 15, 2026
Unprompted review
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Reply from Riversol

Monica, we’re so happy to hear this 😊 Thank you for sharing your experience with Riversol.

Rated 5 out of 5 stars

Worth a try....

Took advantage of the Reversal trial kit. So glad I did. Product has proven to yield outstanding results for my facial product needs. Complexion, colour and overall feel of my skin has significantly improved since trying the product. Highly recommended. 60 year old male who has tried them all.

March 11, 2026
Unprompted review
Riversol logo

Reply from Riversol

What fantastic feedback. We’re delighted the trial kit made such a visible difference for your skin. Thank you for your recommendation and for taking the time to share your experience.

Rated 5 out of 5 stars

good products

I liked using the products and they worked well.

February 8, 2026
Unprompted review
Riversol logo

Reply from Riversol

Lea, we’re so pleased to hear the products worked well for you 💙 We truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great skin care…

I was surprised to see a pretty quick improvement in my skin.

February 3, 2026
Unprompted review
Riversol logo

Reply from Riversol

Mary, what lovely feedback to receive 🌟 We’re so happy you noticed an improvement in your skin so quickly. Thank you for sharing your experience with Riversol.

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Rated 5 out of 5 stars

I love the complete product line

I love the complete product line. My skin feels smooth and soft. My sun spots faded and I would highly recommend Riversol!

January 5, 2026
Unprompted review
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Reply from Riversol

What wonderful results to hear about, Shellie ✨ We’re so pleased the complete routine has helped your skin feel smoother and softer, and that you’ve seen a difference in your sun spots too. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Best moisturizer.

I received the complete package that had the face wash, moisturizer, glycolic peel and retinol. I loved that it was a single product and not a combination of different products. At the time i started using it, my skin was not too bad. But what stood for me was the moisturizing effect. My skin is naturally very dry and I tend to need a coat of moisturizer as the day wears on. But with Riversol moisturizer, I noticed my face was soft and well moisturized for the day. The entire product was gentle on my skin and not harsh at all. I have very sensitive skin and was skeptical at first but was pleasantly surprised that I had zero allergic response to it. I would definitely recommend this product.

October 19, 2025
Unprompted review
Riversol logo

Reply from Riversol

What thoughtful feedback, Deborah ✨ We’re delighted that the moisturizer made such a difference for your dry, sensitive skin and that the full routine felt gentle and effective. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Finally Found Skincare That Truly Works at 63!

As a 63-year-old woman, I’ve tried countless skincare products over the years, always hoping to find something that genuinely addresses my anti-aging concerns. I can honestly say that Riversol has been a wonderful discovery.

From the very first few weeks, I noticed my skin felt more hydrated, smoother, and visibly brighter. Fine lines appeared softened, and my overall complexion looks healthier and more youthful—without any irritation, which has been an issue for me with other brands.

What I appreciate most is how gentle yet effective the products are. It feels reassuring to use something that’s clearly well-formulated and thoughtfully designed for mature skin.

Riversol has given me renewed confidence in my skin, and that’s something truly priceless at this stage of life. I would wholeheartedly recommend it to anyone looking for real, noticeable results.

A well-deserved 5 stars!

March 19, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Jane. We’re so glad to hear Riversol has helped your skin feel more hydrated, smoother, and brighter without irritation. It means so much to know our products have given you more confidence in your skin. Thank you for your thoughtful recommendation.

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