Global Riviera - Airport Transfer Reviews 

32
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company and felt completely supported throughout their entire vacation journey. Travelers frequently praise the local staff and drivers for being exceptionally polite, professional, and friendly during every single transfer. Consumers also deeply appreciate the impeccably clean vehicles, punctual arrivals, and wonderful ongoing communication provided consistently by the entire support team. Some people were dissatisfied with communication breakdowns, mentioning instances where drivers were difficult to locate or seemingly did not show up. A few reviewers additionally noted feeling worried when unexpected flight changes or busy airport crowds created temporarily stressful arrival situations without easy access to connectivity.

What people talk about most

Service

Clients share positive opinions on service, highlighting punctual drivers, clean vehicles, and excellent... See more

Staff

Users describe positive interactions with staff, frequently noting that drivers are exceptionally polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Global Riviera is absolutely wonderful from the first contact to the last. They answered all of my questions with kindness and patience. They were on time, easy to find, and pick up for the return tr... See more

Company replied

Rated 5 out of 5 stars

Excellent service on our recent trip to Riviera Maya. Our drivers were waiting for us at scheduled times. They were courteous and friendly. Vehicles were clean. We were able to reschedule easily w... See more

Rated 5 out of 5 stars

From beginning to end, Global Riviera provided us with outstanding and safe service. Our communication with Laura, the reservation associate, was impeccable — she responded promptly to every mes... See more

Company replied

Rated 5 out of 5 stars

My experience was excellent! I had mistakenly told them in incorrect resort my wife and I were staying at; however, they were able to coordinate the new transfer location within minutes. Mind you this... See more

Company replied


Company details

  1. Airport Shuttle Service

Written by the company

We’re a travel service assistant helping travelers explore Riviera Maya, and Los Cabos.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(32)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

I loved your service

I loved your service, I’m definitively booking again with u, 1000/100 love it

February 22, 2026
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Erick,

Thank you so much for sharing your feedback! We appreciate your feedback. We also love providing you with the service! :)

Lovely day.

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Rated 5 out of 5 stars

Its a beautiful experience you’re…

Its a beautiful experience you’re having there I love the way you treat your clients

December 10, 2025
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Yahaira,

Thank you so much for sharing your feedback! We appreciate your feedback. We love to hear that you had great experience with our on ground staff.

Lovely day.

Rated 5 out of 5 stars

Four times and very satisfied

Having already used their services and shared very positive feedback, we would like to once again express our complete satisfaction.
This transportation company in Cancún is simply outstanding. For every trip between the airport and Playa del Carmen, everything was perfectly organized. The drivers were always punctual at the airport, welcoming, professional, and extremely kind.
We felt total confidence from start to finish, which is especially reassuring when traveling. The service is reliable, comfortable, and impeccable.
We recommend this company wholeheartedly and with the greatest enthusiasm.
Mauro from Swiss

Habiendo utilizado ya sus servicios y compartido comentarios muy positivos, queremos expresar una vez más toda nuestra satisfacción.
Esta empresa de transporte en Cancún es simplemente excepcional. En cada traslado entre el aeropuerto y Playa del Carmen, todo estuvo perfectamente organizado. Los conductores siempre fueron puntuales en el aeropuerto, amables, profesionales y de gran simpatía.
Nos sentimos en total confianza de principio a fin, algo especialmente valioso cuando se viaja. El servicio es fiable, cómodo e impecable.
esta empresa con los ojos cerrados y con el mayor entusiasmo.
Mauro de Suiza

November 12, 2025
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Mauro,

Thank you so much for sharing your feedback! We appreciate your feedback. We always love to welcome you and provide you airport transfer! You are our number 1 repeat client, and as we mentioned, on your next trip to Mexico, your round-trip transfer will be complimentary from us.

We will wait for you here in Mexico

Lovely day.

Rated 5 out of 5 stars

My Five-Star Experience

My experience was excellent! I had mistakenly told them in incorrect resort my wife and I were staying at; however, they were able to coordinate the new transfer location within minutes. Mind you this was in the vehicle on the way to the resort! The driver and company were very gracious and I could not ask for a better experience! I 100% recommend them and will always use them when I vacation there! You will not be disappointed.

July 11, 2025
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Mike,

Thank you so much for sharing your feedback! We appreciate your feedback. We always try our best to help as much as we can, and we're glad to be able to provide you with the transfer.

Lovely day.

Rated 4 out of 5 stars

They did an amazing job helping with airport transfer

They did an amazing job helping with our transfer. Thank you for providing us the service!

February 11, 2026
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Wine,

Thank you so much for sharing your feedback! We appreciate your feedback. We are here to provide you with the services, and we hope to see you again in Cancun.

Lovely day.

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Rated 4 out of 5 stars

Great communication and experience

The communication before the arrival, confirming the details our transfer was great. The meeting in the airport is just bit a delay but although its not there fault because Cancun is very busy airport and especially on arrival is high season but the staff was amazing, and driver also very friendly and talk to us the whole ride. Would recommend them and will use them on my next trip!! Kudos to Laura, Javier, and Samuel

February 17, 2026
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Lopez Family,

Thank you so much for sharing your feedback! We appreciate your feedback. Our team has been grateful to assist you during the process and we are happy that you had a great experience and we look forward seeing you again here.

Lovely day.

Rated 1 out of 5 stars

Do not pay ahead of time

We had a difficult time finding our driver. Stood by the pillar waiting and he finally walked to us.
We had paid ahead of time, had proof of payment and they said we didn't pay. We had to pay again to the driver who refused to text the company to say we paid. Would not recommend this company. Canceled for our return and went with a different company. They were more reliable and made us feel more comfortable.

February 12, 2026
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Amy,

We sincerely apologize for the confusion and inconvenience you experienced during your arrival transfer. We understand how stressful it can feel after a long trip, especially when there is uncertainty regarding payment.

At the time of your pickup, the advance payment had not yet gone through in our system, which is why our team believed the transfer had not been prepaid. We completely understand how frustrating this must have been for you.

Please rest assured that the payment you initially made has been fully refunded — including the USD 225 and USD 38 charges. This means your arrival transfer was ultimately provided free of charge.

We truly regret the miscommunication and the discomfort this situation caused. Your feedback is important to us, and we are reviewing our internal processes to help prevent this from happening again in the future.

Thank you, and again, our sincere apologies.

Rated 5 out of 5 stars

We had an excellent experience

We had an excellent experience, the price was fair. They arrived on time and the driver was very kind and respectful. We will use the service again

February 4, 2026
Unprompted review
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Reply from Global Riviera - Airport Transfer

Thank you so much for your great review! We hope you visit Mexico again.

Rated 1 out of 5 stars

No one showed up infront of airport

No one showed up infront of airport. Waited 30 minutes, called Hector 3 times with no answer and finally took a cab and left to the hotel. Someone called me on my way caliming that they were there all along. Terrible service.

February 13, 2026
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Dear Omar,

We are truly sorry for the inconvenience you experienced at the airport. We completely understand how frustrating this situation must have been, especially after waiting and trying to reach us.

After reviewing the situation with our team, we can confirm that our staff was present at the designated meeting point (Shade 10) at the scheduled time. However, it is clear that there was a miscommunication, and we sincerely regret that you were unable to locate each other. We are currently investigating internally to better understand what happened and to ensure this does not occur again.

As a gesture of goodwill, we will process the refund of your deposit.

Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this to our attention.

Kind regards,
Global Riviera

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Rated 5 out of 5 stars

Global Riviera is absolutely wonderful…

Global Riviera is absolutely wonderful from the first contact to the last. They answered all of my questions with kindness and patience. They were on time, easy to find, and pick up for the return trip to the airport was seamless. I would recommend them to anyone going to Cancun. Ana and Laura were amazing and extremely responsive!

May 25, 2025
Unprompted review
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Reply from Global Riviera - Airport Transfer

Hello Michele, thank you for sharing your feedback! We are happy to share this feedback with Ana and Laura. We are glad to know that we made your airport transfer seamless. We are here to assist.

Rated 5 out of 5 stars

Highly recommend!

Great communication. Friendly staff. Reliable service.

November 10, 2025
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Hello Melanie, thank you for sharing your feedback, and we are happy to know that you had a great experience with your airport transfer.

Rated 5 out of 5 stars

Our flight home was moved an hour…

Our flight home was moved an hour sooner and our shuttle service made sure to pick us up on time so we wouldn't miss our flight!

February 14, 2025
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Hello Mike, thank you for sharing feedback, and we are glad that we were able to assist with your airport transfer and that you made it to your flight.

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