Riyatravels.com Reviews 

207
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I enquired about their b2b portals. And the executive called me. I asked a simple question to him about airlines date and fare and in reply he said take portal and see yourself or check the Google for... See more

Rated 1 out of 5 stars

Really really worst customer service experience grom Riya, my canada visa got rejected because of their ignorance. Students who are applying for canada, germany, uk , aus please dont choose riya as ma... See more

Rated 5 out of 5 stars

Recently I had booked return tickets for Mumbai for myself and my elderly mother through Aaina Chawan at Winning office. She provided excellent service and made sure that wheelchair is provided at al... See more

Rated 5 out of 5 stars

Recently I had to make an emergency booking so instead going through websites, reached Riya Travels. Honestly, their service was awesome which made me to take some time to share the experience.... See more

Company details

  1. Travel & Vacation

About Riyatravels.com

Information provided by various external sources



Over five million people served by the experts at Riya every year. “We understand travel” Our goal and purpose is to understand the wants of the global traveler and our experts help define their needs. Riya, is placed among multibillion dollar organizations in the world, and is one of the largest air travel consolidators globally with approximately 20% to 25% of market share in some countries that we are present. Our experts are available 24/7 to help you save big, by finding you the cheapest vacation or cruise package to a dream destination or the best deal on your flight booking. Since 1980 Riya Travels began its journey in 1980 and has a growing global presence with more than 2000+ professional experts serving in over sixty locations across USA, Canada, Middle-East and India. Recognition Riya is a big Texan entity and rated A+ by BBB, Accredited by some of the top industry professional entities such as; IATA, ARC, ASTA and other professional industry accreditation. Our Passion We love what we do and challenge ourselves every day, constantly sourcing the best deal; to bring the best travel value for you and your family. About Riya As a leader in the global travel industry, we employ over 2500 professional experts, in over sixty locations, across the; USA, Canada, Middle-East and India, with over 100 years of combined experience in providing expert travel services. We are proud of the fact that, we are committed to operating our business in a professional and responsible manner. Our global presence is dominant across all nations that we are represented in, serving communities and organizations, of a multi ethnic and culturally diverse society. Since the inception our business module has evolved over the decades to include; Air Consolidation, Corporate Travel Management, Retail Travel Services, Packaged Holidays, Religious Tours, Cruises and Cruise Tours, Special Interest Groups, Training in Travel & Tourism, Student Travel, Travel Technology etc. We are an organization built on sound financial ground, great credibility and international reputation. We understand the wants’ and needs of our valued travelers better than any other organization. Our goal is to pursue innovation while adapting to changes through constant improvement of our services, based on a proactive approach to meet the requirements of our valued customers. At Riya, we are inspired and guided by our core principles and those of our employees. Contributing to our communities, serving our clients, constantly working to improve our service delivery and empowering our employees to live and work responsibly is at the core of our business actions. We pledge to make continued progress in support of these principles as we look ahead to the future, conducting our business maintaining the highest level of ethics. We value our human resource the most and with a quest to always satisfy our customer beyond expectations. We keep continuously updating and training in enhancing their knowledge and talents to achieve service excellence. Our staff, rated as some of the best in the industry, collectively counts several decades of experience in the Travel Trade and Airlines Industry globally.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(207)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Really really worst customer service and my canada visa got rejected because of them

Really really worst customer service experience grom Riya, my canada visa got rejected because of their ignorance. Students who are applying for canada, germany, uk , aus please dont choose riya as main consultant as its not worth paying them money. There are plenty of other agencies who wont charge single penny for student visa. Dont trust these guys, bunch of stupids are working here !

May 1, 2018
Unprompted review
Rated 1 out of 5 stars

I book a flight to Toronto,Canada from …

I book a flight to Toronto,Canada from a travel partner of Riya Travels.Its Geo Tours and travels. They got tickets from riya.I am an international student visa holder in canada and riya gave me a ticket with 2 stops overs in UK which is not acceptable bcaz i need a UK visa for it.I couldnt fly that day and they provided me with another ticket and i have to pay 30000rs extra. They dont behave in a proffesional way. Please double check if anyone else booking tickets through riya or geo tours and travels, kochi. Some of of the staff even doesnt know about visa requirments to stop over other countries even though they had my visa and passport.

December 13, 2017
Unprompted review
Advertisement
Rated 1 out of 5 stars

My parents just returned today …

My parents just returned today (1-Nov-17) from a trip to the holy land with Riya travels for 10 days. There was a terribly bad experience they had to face with the stay provided by Riya. They had to face severe discrimination coz of being black (Indian's) and there was an instance where they were asked to wait for food till the white people has finished their food. Also there was an instance where their rooms were locked up the hotel authorities when they reached the hotel in the late evening. All these time the Riya escort person was escaping from the scene and not available to support. Guys, this is a very genuine feedback. Please think twice before choosing Riya for the holy land trip (Israel, Jordan, Palestine, Egypt).

November 1, 2017
Unprompted review
Rated 5 out of 5 stars

Canadian Visitors Visa - Highly Recommmend Riya Travels

I had to apply for Canadian visitors visa for my Parents and I was referred to Riya Travels by a Family friend. I was dealing with a lady named Neethu Joseph from Riya Travels from their Thrissur branch in Kerala and I have to say her service was awesome, she was very prompt and had very good knowledge about the requirements needed for visitors visa. She ensured we had all the necessary documents to support our case. My Parents got 10 year multiple entry visa to Canada. I would highly recommend Riya Travels for all visa purposes, they have some highly motivated and knowledgeable team and you won't be disappointed.

July 22, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fast & Accurate

Fast & Accurate, Always helpful..
I have been booking my parents' tickets through Riya Travels since 3-4 years & found it very easy to do so. Jagruti Shah is very experienced & is always there for us 24X7. Would keep coming back to you as it makes my life easier.

May 2, 2017
Unprompted review
Rated 5 out of 5 stars

Very good experience

We booked our tickets through Mamatha and the experience was very good. She was very patient with our ever changing and last minute options and finally booked us tickets with decent fare.

January 13, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Experience staff and excellent service

Thanks Ruvin Singh Nagpal for his excellent service and giving multiple options to choose better itinerary. Rubin went above and beyond and we very much appreciate the time and effort he spent working on my reservation. I will definitely avail myself of his service when next we travel! He is very patient, with excellent knowledge of the destination. Provided excellent advice and allowed us to find the excursions of our choice.

December 12, 2016
Unprompted review
Rated 3 out of 5 stars

tour package to malaysia and singapore

I have been with them from 18th to 25th for the above tour. while appreciating their courtesy and time management and prompt dealing and sight seeing and all that one thing shall not be got unnoticed. The rooms provided at both places are below satisfactory. Inspite these two tourist destinations are famous for their cleanliness both the hotels are far below our expectations with regard to maintanence and upkeep of toilets which are not at all worthwhile and does not come out even TWO STAR.

November 29, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Riya Travels - If you prefer truly great customer service ask for Ms. Laboni Momin

About the Travel Agent:
I have used travel agencies’ services and circled the globe a number of times. These days using internet travel sites seem to be a fashionable trend. Nevertheless, considering that the internet sites cannot provide the kind of interactive support I often need before entering that credit card number, and some internet deals may come attached with unpleasant surprises, I opted to deal with a travel agency that has a human being at the other end to help me out. Upon due research, I contacted Riya Travels for my needs. Ms. Laboni Momin, a travel agent, helped me with my needs. Her knowledge about different airlines, their routes, costs, etc. is unmatched.

It was in the first half of the summer, high season, and reasonably priced tickets were disappearing fast. I had a tight budget for my family trip. I was looking for the least expensive ticket I could get. Ms. Momin worked diligently, told me about available options comparing amongst different airlines. She made me aware that she has great customer feedbacks regarding most airlines in her sales portfolio, but there was a rather new airline in her portfolio with little feedback which would cost $1000 less than my already tight budget. I was impressed with her detailed research and opted to go with the least expensive airline and save a grand.

After our return from the trip, Ms. Momin followed up with calls inquiring about our trip experience, about our airline experience, etc. That was nice indeed! Throughout the process, I was greatly impressed with her professionalism. Her efforts shows she cares about her customers, something internet sites can't do. I will contact her for all my future air-travel needs, and I will recommend her to all my friends and relatives for their travel needs.

About the Carrier (China Southern Airlines):
Pros: Economy class seating in all four aircrafts of the China Southern Airlines we flew in our trip was very comfortable. Both (outbound and inbound) flights over the Pacific Ocean had virtually no noticeable turbulence.
Cons: Here in the United States, Chinese food (even Chinese fast food) is delicious. I expected that the Chinese airline would serve similarly delicious Chinese food to the international travelers. However, while in flight I found China Southern Airlines had only a couple of options for food and the food’s taste was awful to me. Making the experience even worse, unlike other East Asian airlines, China Southern's flight attendants were robotic, rude, and unfriendly.

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant! Brilliant! Brilliant!

I recently booked a trip to Dubai with Ruvin Singh (Riya Travels). This was a vacation I had always dreamed of taking, so I wanted everything to be perfect. It was for a party of 4 individuals who had specific requirements, this made it very challenging to book the ideal trip. Ruvin worked diligently on this request and had to make numerous changes regarding dates, hotels, excursions and flights, however he eventually customized the PERFECT trip to cater to us all. Ruvin was extremely patient, courteous and displayed a high level of professionalism throughout our planning. Ruvin's attention to detail and dedication to finding the perfect trip, made this an AWESOME experience!! Ruvin set out to deliver Service Excellence and he did that and more. Thank you Ruvin, planning to book another trip with you in the future!!

November 8, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Extremely happy with the service and rates provided by riya travels . Staff is helpful and kind. Would recommend it to everyone

November 8, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look