Rochester Flooring Kitchen & Bath Reviews 

Don’t use this company if you want a stress free job done.
Our experience in the showroom ordering a tile floor and backsplash was very good.
Then the nightmare began.
We were set up to have the job start on a Monday.
In this call on Friday I was told we had to pay for full installation before the work was started. We were never told this in the show room, yes it was a little blurb with in the contract but should have been told. I have never had work done that I needed to pay before the work was done, we had ½ down, which I’m use to but have always paid balance when the work was completed. Luckily we had never ordered the backsplash and decided to look elsewhere.
Now here comes removal of the old floor and insulation of the new tile.
This is contracted out. The installer has only worked with the company for a about six months.
It took him about 10 days for removal and insulation, with in a day the grout started to crack.
The installer was sent back to regrout the areas cracking. The grout still continued to separate. It was found that ½ of the floor was installed incorrectly. We felt it must have been because he was behind and rushed the other ½ of the work.
Now another installer was sent to rip up the portion of the floor that was improperly installed. He did a great job but he had to order a larger tile to be cut down, for the last 4 pieces. In installing these pieces the tile cracked. More tile needed to be ordered. That tile came in and the installer got to the part of ripping out the four pieces and was called with a death in the family.
We hired a different company to do our backsplash. I was so frustrated with this whole situation that I paid this person to finish the job.
The management in this company is very lax. In the beginning of the project when the first installer was so new to the company there should have been someone checking on him. After he was taking so long someone should have been over to find out what was going on and that the job was being done right.
Response from the managers is terrible. When I called to talk to someone about the cracked grout, no one gets back to you. It took several calls to get a response.

We ripped out our own rug, bedroom closets hallway to save money, but were told it doesn't matter it's already included in the instalation price. Chose a carpet, made payment two days later we are told the carpets discontinued. And now we wait longer. Funny then why was the sample on the showroom floor along with other discontinued samples? We went back chose another sample, oh gees sorry that's discontinued too. Oh so sorry we will do right by you, we will give you upgraded padding. Really? That's nice since we already ordered and paid for that anyhow so no favors there. Now we are shown only three small samples to choose from in our price range and only three color choices, only one will look acceptable. $5000.00 later we have pulls, snags, miss-cuts, two of our railing posts are out and not put back. Staples are showing through the rug and staples in our shoe bottoms. They did not bring rug strips, used the previous old tack strips, left raw edges that are not tucked or secured behind or under molding. New padding is left on the stairs, now traveled on by us and our dog. Lets see how long that non-upgrade lasts. The crew has nothing with them to clean up with, no vacuum etc. They left a nice hooked knife out on a windowsill, good thing we saw it before the grand kids did. They used our bathroom and apparently their aim there isnt any better than their aim with the staple gun. My husband cleaned up that mess. The carpeting around the heating vents are not secured down and the registers are not flush (I have lots of pictures)The stairs are left undone until God only knows when because the guy in charge of this team who shows up late after his team and left before his team announces he HAS TO LEAVE then is overheard saying to his team. I will meet you at Byrne Dairy. He is the guy who said he miss-measured and cut the stairway carpeting wrong. Now we wait again after taking g and entire day off to watch this happen, losing a days wages for this unproductive, unprofessional, poor workmanship by installers who so far don't seem to have the skills to do an average job let alone a good job." Oh we've done this for 30 years, I don't know what happened. He says, " Keep the remnants." Is this a joke? I'm as angry as I am disappointed in choosing a hometown business over a big chain. What a horrible, horrible mistake to use this company! This would make a very good Berkley Brien story!! Disappointing, no leadership, shoddy work, unprofessional experience thus far! When my husband called the office about this all, no one who sold us the carpet is available to speak to, no one there knows the name of the instalers they contracted, we are told, "We will pass the message along." If this isn't corrected they can pull out whats there and refund us in full!! To be continued.

Zero stars would be appropriate. Tile work in 2 rooms, both are messed up. Crooked, uneven, Just poor workmanship by hired daily contractors. If you get a guy called Justin, ask for someone else. He laid the tile, then walked on it! Several times, making a mess of the entire job!

I've been trying to get this resolved for several months, but there is always an excuse. First with the installer, then with the company.

God help you if you use this company. How have they been in business for so long?

I ordered and paid for wall to wall carpeting. The estimator told me I needed to have the doors planed down because they were carpeting over a hardwood floor and the doors were too low to go over the new carpeting. I paid someone else to do that because RF does not do that. They subcontracted the job, two men came in and began working they opened the vertical blinds which went the whole length of the room, tied them back and preceded to lay the padding & the carpet. They did a quick vacuuming job & left, not closing the vertical blinds. When I went to close the blinds they dragged on the carpet! I called the store and they told me to call service. I explained to them about the blinds and was told that was NOT their problem, but would check and get back to me. 2 days later I called again, had a different rep and she told me the same thing. I am furious because no one even mentioned the blinds nor measured to be sure they would clear the carpet.
Since they refuse to do anything about it, I am furious! I will not recommend them to anyone! I WAS going to use them to remodel my kitchen, (they came out and measured), but now I would not trust them

Actually 0 stars. This comany's quality, customer service and workmanship are awful. Our bathroom renovation was abyssmal. It still isn't finished after 6 months.The owner has no regard for the product or service his company delivers. I can't believe they are alowed to operate with such substandard work. Maybe if more of us report them to the NYS Attorney General they'll do something. Please save yourself the hassle, do not use them.

The two installers that installed my ceramic tile floor in my kitchen did a great job! They hardly took time off for breaks or lunch. They were very intent on doing a good job. If you want the job done right, call Rochester Linoleum and tile Co. You won't go wrong! You will love the finished product! Carole Roberts

This is the worst carpet and customer service I have ever received. The Carpet install was delayed and I received two different reason why. First reason that carpet was delivered with the backing coming off. Second was delivery issue.
The Carpet is cheap looking and you can easily see through it to the backing in spots. The so called padding is like walking on a wood floor when I specifically asked the sales man for a good padding.
I don't believe the carpet was sent back for the backing issue Rochester Carpet and Linoleum just installed what they had in my home.
Will never purchase another product from this business.

To be fair, the sales experience was great. Mike (Victor) was friendly and knowledgeable. It went downhill from there. We waited for a Saturday install. The installers were to arrive between 8 and 10am. At 6am we got up to remove the old carpet, leaving the tack strips (including nails, obviously) outside each bedroom. At 8ish, we were told all crews called in sick. When I said we had children and exposed nails, we were told they would try to get a crew in. That never happened. When we asked to speak to a manager, "Richard" sympathized, and told us the next day, Sunday, was a possibility. I said if not, compensation should be granted. We stayed home all day Sunday and heard from no one. Long story short, I had to call Monday to schedule from scratch and had to take a day off midweek. NO COMPENSATION!!! Thanks a bunch, Richard and Tom Polizzi. GRRRR. Very unprofessional. Buyer beware. Tom, if you'd like to make right by this, the Victor store has my number!! ~Jean Palzer

We have a great experience with our kitchen reno - from Anne's excellent design through all the floor, counter top and cabinet work. Couldn't be happier.
Jeff Altman

As part of a hardwood floor purchase, Rochester Linoleum & Carpet agreed to repair some problems with our existing hardwood floor which had been installed by some other vendor. The existing problems turned out to be more extensive than originally thought. Nonetheless Rochester Linoleum & Carpet honored their commitment and completed the repair at no additional cost to me. I am delighted and would definitely do business with them in the future.

Excellent product, excellent price, excellent workmanship, excellent service! Highly recommend!

Worked with a sales person Larry from the Canandaigua NY store. Couldn't ask for anyone better. He answered all the question I had and helped out with many quotes for different carpet. I was happy with the install of the padding and carpet, but the installer never cleaned up after himself. I had cuts of carpet all thought the living room and on the carpet he just installed. It took me 30 minutes to clean up after him.

Amazing experience from start to finish! As I walked into the Victor store I was overwhelmed, however, Mark Maddalena was able to pinpoint my needs and match me to a floor that was not only beautiful but durable to handle my dog. The kitchen was measured the next day and my install happened the following week. I had a brand new floor within a week! No more creaking, no more dull out-dated hard to clean floor, no more soft spots and most of all it was affordable and painless. Mark called me after the measuring, before the install, during the install and followed up to make sure that I was satisfied. I actually had a spot where the floor was raising up a bit. He had the installers out the next day! No more issues. Thank you Mark Maddalena and RLC for making my floor experience flawless!!!

We worked with Rochester Linoleum & Carpet One on the renovation of or new Gym in Rochester. We did a custom floor design that looks awesome!! the professionalism of the installation department was outstanding and flawless. Our customers love it!!!
We highly recommend them :)

My wife and I needed new floors in our living room, dining room and kitchen as a result of a house fire. Everyone at Rochester Linoleum we dealt with were so helpful and friendly throughout the entire process. Our installers were on time, very friendly and did a top notch job. My wife could not be happier with the result, and so am I. After going through such a traumatic experience like a house fire it was really nice to have everything go so smoothly and have such great people to do the work. We would highly recommend anyone to do business with them, and in fact we have already told several people who did the work because the floors are one of the first things people ask about when they come in our house now.

Recently had new vinyl flooring in kitchen and entranceway. Joe and Roger were so professional and just plain nice. Impressed with their abilities and the way they cleaned up afterwards. I asked if I could wipe down the wall before they returned the stove and refrigerator and Joe said "No, I will do that!" Very pleased with the product and the work done. PS - Roger knew most of the lyrics of the oldies radio station I had playing. Highly recommend Rochester Linoleum!

Sales people were extremely helpful, they truly understand the products they are selling. I had questions about the installation and whether the product I chose would work with the sub-floor I have and they were able to point me in the right direction. Turns out I could use the product I chose and I am IN LOVE with my new flooring!

A nightmare Installation process, installers not showing up on day promised, rescheduled 4 times.
No explanation from management, see 90+ negative reviews on BBB.com