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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the speed and efficiency of the delivery service, often noting that products arrived quickly and as promised. Many people also appreciate the ease of the ordering process, finding the website user-friendly and straightforward. However, some customers experienced issues with their orders, such as receiving the wrong product or items that did not meet their expectations. A few people also reported delays in shipping or packages that never arrived, leading to dissatisfaction.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the quick and easy ordering process,... See more

Based on these reviews

Rated 5 out of 5 stars

Not only did they ship my product very quickly, they followed my unique delivery instructions as well. They are very easy to work with and extremely professional! On top of the product itself being a... See more

Rated 5 out of 5 stars

Great does not apply to routine events...I ordered/paid/received; rms/employees/delivery service accomplished their respective mission...I doubt that will be recorded in herstory books or history book... See more

Rated 5 out of 5 stars

I received my product very quickly. I truly appreciate getting this to me as I was almost out of it. Thank you so much. You have found a satisfied customer. I will continue with your company for all o... See more


Company details

  1. #6 of 6 best companies in Pharmaceutical Products Wholesaler

Written by the company

RMS Products is your trusted source for affordable health essentials, over-the-counter medications, and incontinence care. Our mission is to provide reliable, everyday medical products to individuals, caregivers, and healthcare providers across the U.S. From adult pull-ups and underpads to pain relief and allergy medications, we deliver quality brands at competitive prices. With fast shipping, excellent customer support, and a commitment to your well-being, RMS Products makes it easy to get the supplies you need—right to your doorstep.


Contact info

4.0

Great

TrustScore 4 out of 5

96 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

lame

miss-addressed package, emailed immediately, no response until 4 days later when they got the miss-addressed package back. The credit card went through, so they damn well had the correct address available. Bad joke.

March 4, 2026
Rated 1 out of 5 stars

Talked to your warehouse manager 3…

Talked to your warehouse manager 3 times and have not received my product yet even though I was assured that my order was on the way. Last time I was told the manager in charge was in a meeting and he would call me as soon as he got out of his meeting, but he did not call me back as was promised. I called the next day and didn’t get a response and left a message to get back with me, but so far no one has responded.

December 26, 2025
Rated 5 out of 5 stars

Michelle Teran

Michelle Teran is an invaluable member of the RMS team, working w/ her regarding my orders is a pleasure I rarely experience w/ other companies.

December 29, 2025
Rated 2 out of 5 stars

Very Disappointed. To date (12/26/25) I haven't received…

To date (12/26/25) I haven't received my order that was promised to be delivered 12/19/ 12/22. It was to be a Christmas gift and that promise was why I ordered it. You got your payment right away so why not keep your promise? I replied to the email but got no response at all. No customer service at all.

December 17, 2025
Rated 1 out of 5 stars

Bad Customer Service

My original order was stuck in Texas for weeks and it took forever for customer service to fix the problem. I had ordered well ahead of time and ended up running out of my supplement that is essential for my health.

November 28, 2025

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