RoadRunner Auto Transport Reviews 

Moved from VA to CA and everything was super smooth. Couldn’t have been happier with the service tbh

Great shipping service, we received our vehicle quickly with no issues

Great auto transport with great communication!

On time pickup and super quick delivery!
Couldn’t have been any better service.
Thank you!

They deserve NEGATIVE five stars. Do NOT waste your time with this company.

This isn't a legitimate car transport company. They're a middleman that takes your money, hands your car off to a random carrier, and then completely checks out. There's no accountability, no coordination, and no real service.

They gave me a 6 day delivery window, yet it took 13 days to get my car delivered, with zero meaningful communication the entire time. You are left in the dark, trying to track down your own car because they clearly can't.

Their tracking system is a joke. It's completely useless, just like their staff. It shows a route on a map with no real updates whatsoever. Even when I provided updates, they didn't even bother to reflect it on their own tracker.

When you ask for updates, it becomes obvious that they don't even know where your car is. Responses are vague, inconsistent, or nonexistent. There is no actual visibility or control over the shipment.

Trying to contact them is another dead end. Their website claims they're open until 7pm, yet every time I called after work, they were closed. When they do "provide" you an update, you get hit with a no-reply automated email full of NOTHING.

Communication between them and the actual carrier is nonexistent. I had to reach out to the carrier constantly, and it was clear they weren't receiving updates from RoadRunner either. The entire process is completely disconnected and poorly managed.

And of course, once you've paid, they disappear. No followups, no status checks, no support. Nothing.

Because of their delays, I had to rely on Ubers for a week, which added unnecessary expenses on top of an already frustrating experience. I requested a partial refund to help cover costs, and they refused without hesitation.

This company is disorganized, unresponsive, and completely incompetent at managing even the most basic aspects of their service.

Today's word of the day is USELESS. It's RoadRunner's mission statement and core value.

This is the 3rd time using RoadRunner to ship a vehicle, very easy every time.

Really great experience shipping from New York to Florida. The driver was friendly, picked up on time and my car got to my house in Florida with no problems. Much better than driving it myself like I’ve been doing over the years!

The two men who picked up the car were fast and professional.

Everything from pickup to drop off went smoothly!

Quick and easy. Fair pricing.

0 Stars – Waste of Time and Money
I reserved this service and even purchased airline tickets to receive my vehicle in another state—only to return home and find my car still sitting in my driveway.
On the scheduled pickup day, I was told the drivers were now demanding double the originally quoted price. When I explained that I had already bought a plane ticket based on their timeline, they repeatedly pointed to their contract, emphasizing that the pickup date was only an estimate.
I was then told the vehicle would be picked up the next day. That didn’t happen either. Instead, I kept hearing, “We are still looking for a driver.” When I followed up for updates, I was met with poor communication—and at one point, I was even yelled at simply for asking about the status of my vehicle.
I had built in extra time on my end to account for possible delays, but even that wasn’t enough. On the final day, I was told they still could not secure a driver and asked if I wanted to reschedule—after I had already spent money traveling to receive a vehicle that never left my driveway.
In the end, the communication was unacceptable, the customer service was worse, and I lost money trying to transport a car that was never picked up.
After sharing this experience with other military members, I learned several had similar issues with this company. I don’t know where their positive reviews are coming from, but they certainly don’t reflect my experience—or the experiences of others I know who have shipped vehicles across the country.

Great communication. Pickup and delivery without issue.

This was the most horrible customer experience I've ever dealt with. After they took my vehicle they told me it would be $400 more. I was forced to agree to it via text because they already had the vehicle, not like I could say no. They call the day before drop off that the $400 would be cash or Venmo which was off because there is a card on file. I called them and they told me I would not have to pay that. Then they drop off the car and won't give me my keys until I pay. I call them at least 12 times over the 45 minutes on the side of the road with no answer while someone is texting me threatening to tow my car that I am sitting in. This was the worst customer experience I've ever had and I will never recommend these people again. That, and their business is marked closed on Google.

RoadRunner Auto Transport managed to turn a simple, pre‑scheduled car shipment into one of the most spectacular displays of incompetence I’ve ever witnessed. We booked a full week in advance, confirmed the day before, and even made a 14‑hour round‑trip from California to Arizona — solely to hand off the car. We requested an afternoon pickup, they confirmed it, and we foolishly assumed that meant something.

The day of the pickup, RoadRunner delivered… absolutely nothing. No time window. No courtesy call. No “we’re on our way,” no “we’re running late,” not even a half‑hearted automated message. Just pure, unbroken silence — impressive, really, for a company that claims to specialize in logistics.

At 2:15 PM — long after any functioning business would’ve communicated — we finally received a text saying a carrier had been dispatched and to call a specific number. That number turned out to be a performance art piece. We called it five times throughout the afternoon and evening. Every call rang, then politely escorted us to voicemail. No callback. No text. No explanation. We even tried again the next morning. Still nothing. At this point, we would’ve had better luck training a carrier pigeon.

When we finally reached RoadRunner directly, the manager didn’t apologize, didn’t acknowledge the complete communication collapse, and didn’t seem remotely concerned that we’d wasted time, money, and an entire trip waiting for a pickup that never happened. Their response was essentially, “We can still pick it up,” as if the previous 24 hours were just a quirky little misunderstanding and not a full‑blown failure on every level.

By then, we were already back in California — and trusting them with a vehicle felt like volunteering for a social experiment. We cancelled immediately.

And now for the part that should make their marketing team reconsider their entire career path: every time you call RoadRunner, their automated system proudly declares them the “number one most reliable service.” After this experience, that tagline doesn’t just miss the mark — it launches itself into the stratosphere of unintentional comedy. If this is their version of “reliable,” I’d hate to see what they consider unreliable.

If reliability, communication, or even the faintest hint of professionalism matter to you, choose literally any other company. RoadRunner couldn’t even manage a phone call.

And please, don’t waste my time with the standard “we’re sorry to hear this” message you paste under every negative review. Reliability isn’t something you fix retroactively in a comment box.

Great job. Very convenient and simple to set up.

There is great communication and follow up to get your business but once your booking is confirmed all customer service stops. I am an understanding person. When they told me the price increased because of the gas prices, I was annoyed but accepted it. The estimated delivery date was Friday 4/17. Friday came and went with no calls. I called on Saturday 4 different times and had to wait 20 minutes on hold each time to speak to someone only to be told there were no updates by the carrier in the system and dispatch would reach and get back to me. Never happened. The tracking system is a joke. It is an archaic tracker the driver logs into to update. Luckily I had an air tag in the vehicle and can see where it was. It hadn't moved in 3 days!!! Not once in 72 hours has anyone called to tell me anything about the status of my vehicle or provide me an updated delivery date so I can make new arrangements to receive it. When I called Monday morning I was rudely told they are busy with 100's of bookings. When I questioned how many are this delayed that it couldn't be responded to timely, she was even more rude and said their contract said it is only an estimated delivery date. I said that doesn't excuse the lack of communication. At this point I am not sure if they are hiding damage done to the vehicle or other nefarious reasons but I am ready to cancel the payment and report it stolen. Worst service I have ever encountered.

Great company, great price, so fast and easy!

Zack and all those I dealt with were very responsive and very helpful! My Mustang was delivered in excellent condition!!! I would recommend Road Runner to anyone and everyone!