Roadrunner Financial Reviews 191

I purchased a 2014 Can-Am Spyder RS-S on September 27, 2019, from a used motorcycle dealership that Road Runner Financial financed my purchase. I did not receive my tag/title within the 45 days as required by the State of GA Pena Code 40-3-33. I contacted Road Runner from November 30, 2019, to January 21, 2020, concerning this issue. I am aware that they do not handle tag/title the dealership does but I would think that a company who financing a vehicle would be more concerned why they have not received the necessary paperwork within the 45 Days Unconditional Guarantee of Title (page 14) of my contract. I contacted Dedra (title department) constant lies about returning calls or she was working on the issue. She even went as far as to tell me it was a holiday is a reason she did not return my call (Martin Luther King Day January 20, 2020). Why employ lazy and lying employees such as Dedra who say one thing only to not show any action until I made the comment that I will seek legal representation to handle this situation?
Reply
I did receive a call from Debbie Affinito (January 31, 2020) in which she tried to up play the situation. First, she stated they have a company that goes after dealership concerning titles and then she stated Dedra have hundreds of title that she has to retrieve from dealerships with each day. I stated about the 45-day unconditional guarantee clause that is in my contract her response was that it has nothing to do with me only between the Road Runner and the dealership Rock City Cycles. Ok, why have a customer sign a contract when all parties are not going to be responsible for their part. Not to mention my contract states that no Law of Georgia nor federal will be violated. According to the dates I have both state law and federal law was violated. I understand this is a fairly new company but rules apply to all parties of this contract. You would think a finance company would be concerned why they have not received proper paperwork from a dealership for a motorcycle that was purchased on September 27, 2019. Like it stated it was submitted on January 22, 2020.

Roadrunner offers a great program! Very east and fast process from app to funding in less than an hour. Easy to sign contracts sent through email. Funding docs uploaded on site. All customer service is always friendly, fast, and ready to help! Would recommend to any dealers looking for a great funding source!

Their website is TERRIBLE and totally NOT user friendly. Can't see your actual account status, only the next payment due. Call the offices and get messages they will you call you back. SMH. Ready to refinance this loan just so I can have easy access to my loan information and status. The fact that you can't change your login user name to something you can actually remember other than their crazy code is also ridiculous. I spend 10 minutes just having to look up my login name before I can make a payment. Get it together people.

I paid off my ATV loan almost 3 months ago. I have a payoff statement but they STILL have not sent me a title and are not responding to any of my emails. I had a buyer for my ATV but he got spooked when I couldn't give him the title. Roadrunner is TERRIBLE. Thanks for nothing.

It was great! I love working with Roadrunner. They provide excellent customer service, and great funding options. I think my favorite things about roadrunner include the ability to fund those with slightly challenged credit with a real loan rather than a lease, and also how far back they can go on pre-owned units. Thank you guys

Roadrunner is the fastest lender from application to payment that I use. I use them every chance I get and recommend them.

As a business owner It's nice to have this resource for clients with less than stellar credit and for those with presidential credit, their options are better than most lending company's I've worked with.

Road runner made financing extremely easy even with challenged credit i was still approved with great rates . Payment is fast and easy and customer service was extremely helpful when I asked for information about my policy .Great job Road Runner !

Roadrunner is an excellent lender who is very responsive and very easy to work with. Five Stars!!

they even got us funding approval on a holiday!!

From getting on-boarded with Theo, to approval and funding issues shared with my Fabulous Dealer Succuess Manager Mehila, Roadrunner has made my F&I life easier. The portal is simple to navigate, although data entry is somewhat aggravating if you're in a hurry due to the fact that entries sometimes auto-place to the next block, and other times it doesn't. But that's the worst thing about Roadrunner. The deal structure page has eliminated my need for a calculator; it tells you in real time what your backend budget is as you change things around. You don't have to do a thing but plan your attack! Funding is dang-near immediate. Contracting is modern age. Absolutely great customer service. Quick. And clearly there's a culture to get your problem fixed now. Lovem. And my Sheffield rep wants to know why my business with them has plummeted.

Fantastic user experience! Helpful people, can tell they love their jobs!! Thank you

Horrible customer service!! Very rude and they even hung up on me for trying to ask a question!

Thank you for financing my atv ..when my own credit union would not ....look forward to having you fiance all my outdoor vehicles thanks again.....MAGA

I am a dealer and was very impressed with the customer service offered for both me and my customer. I was walked through every step to make sure i got all the paper work done correctly. Once all paper work was turned in I got funded almost immediately.

I had a few problems with the website, and gave them a bad review. They went out of their way to help me and even waved the fee for paying over the phone, but they do charge a fee for payments over the phone. I would give them at least 4 stars but for for this issue.

Much more friendly procedure than the last time I user Roadrunner.
Thank you.