Roadster Bag Reviews 66

I ordered custom luggage for my Porsche 911 (992.1) and encountered the worst customer service experience I’ve ever had.

Initially, I reached out to confirm the website’s luggage selection tool matched my car’s exact specifications. When I emailed for further confirmation, an agent contacted me, claiming the luggage I selected wouldn’t fit my car with a front-lift system and insisted I switch to a smaller size. To ensure accuracy, I even sent him my car’s VIN number, which includes all options and specs. Despite this, he assured me the smaller luggage was necessary.

Trusting a company whose business is centered on custom luggage for luxury sports cars, I proceeded with the order. I’ve used similar custom luggage from them for my Audi R8, which fit perfectly, so I expected a similar experience.

After waiting six weeks, I found another issue: the luggage was listed on two different websites, CKS and Roadster, at different price points. When I inquired about the discrepancy, the same agent not only ignored my question but also removed one of the listings without explanation, only to later tell me I was mistaken. He then called me at 8 a.m. (Canada time), berated me, and said he wouldn’t have sold to me had he known about my concerns. I had to raise my voice to counter his unprofessional behavior, which startled my newborns.

Upon receiving the luggage, I paid for duties and shipping and took it to my dealership to verify fit before my European delivery. Shockingly, both the front trunk (frunk) and back window luggage didn’t fit at all. This was especially frustrating, as the website pictures depict the luggage fitting perfectly in these areas, which was a key factor in my purchase decision. The dealership confirmed that the front-lift system wouldn’t impact luggage fitment, contradicting the agent’s claims. Also said no 911 model ever had a frunk size discrepancy that they know of. Whether Targa Carrera S GTS etc.

When I shared photos of the misfit with the company, I was once again met with this same aggressive, disgruntled agent. His responses were condescending, dismissive, and showed a complete lack of accountability. Rather than honor their 14-day return policy, he claimed the luggage was custom and that I was responsible for verifying dimensions. Despite following their advice, I am now left with thousands of dollars in unusable luggage and no recourse. When I attempted to escalate the issue, I was told to contact their lawyers.

Frankly, this agent has no place in the luxury goods and customer service industry. His aggressive, hostile attitude toward customers is entirely inappropriate and goes against the standards one would expect in this market. I also have serious concerns that the ownership may not be aware of my situation, as it appears this agent has tried to cover his mistakes multiple times. I don’t even have his name as he never signed of with anything. He mostly replied in a short brief and expeditiously manner.

I am now pursuing a resolution through the UK Consumer Protection Bureau and am awaiting further response. This has been an ordeal from start to finish, and I sincerely hope management becomes aware of the aggressive and unprofessional behavior from their customer NO service agent.

Proceed with caution if you’re considering this company. This experience has been nothing short of a nightmare. I will follow up with review if ever ownership finds a resolution and makes things right. Good luck !!

Easy ordering. Fast delivery. Great quality!

Delivery was quicker than promised. Bags appear well made and have a quality feel. I’m looking forward to my first road trip to try them out.

Delivery updates and an amazing product! Quality and luxurious and fits car perfectl. Well worth the money

The bags are very high quality. I previously had a set for my BMW 228i convertible, so I knew they were high quality going into the purchase. Despite the known quality I was hesitant to make the purchase for my 718 Porsche because the price seems to reflect the attitude that Porsche drivers are willing to pay more. The 4 bag set for the BMW including two trolley bags and two small carry bags. It is over $100 less than 3 bag set with two smaller trolley bags and a very small carry bag that seems of little practical use. Despite the price difference I ordered the bags and I'm as pleased with them. Be aware that you must pay import customs on the purchase which I was shocked to learn was about 20% (another $208). If you want the best quality, then these are the bags to order. If you want the best value there are certainly other choices to consider.

The bags arrived quickly (within a couple of weeks of ordering) and seem good quality. The company’s communication was a little lacking though – considering I spent the equivalent of a holiday on these cases, I would have expected a bit more than just an order confirmation. But that was it, apart from an email from UPS saying they’d been despatched.

Beautiful product. Arrived in good time for our holiday. Just have to figure out what to pack and what not!!
Thank you so much.

Top quality luggage and great communication from Roadster Bag. Top service too, I received my luggage within two weeks of placing order.

Nice, well made kit

I am so happy with my purchase, and after feeling disappointed that my order wouldn’t arrive in time to surprise my husband on Christmas morning, the team surprised me with delivery today!!!! Absolutely thrilled! Great service and communication throughout. Bags look amazing quality too. Thanks so much! Merry Christmas!

Good quality luggage, a little expensive for what it is.

SF90 Spider luggage set was beautifully designed and executed. The leather is very high grade, stitching is precise, color perfect. I would highly recommend Roadster Bag.

Poor quality - stitching came apart after light usage

Beautiful leather cases. Linings especially nice. Expensive but the leather is the best. Worth the money. Delivered within time frame quoted.

Very smart luggage and eye catching. Liked that I could put reg in to ensure I had picked the right selection for my car. Needed to check the pics online to fit it all in as there is a hidden recess at back of boot where one of the bags nestles, never knew it was there! I asked for Roadster logo and expected 'Roadster' and just got 'R' but as both our names begin with 'R' we are quite happy.

Bags exactly as shown on the web site . Perfect for our road trip to Majorca .

Bags fit car perfect. Sadly for the money felt wheels and handles could have been of better quality. They look cheap and sadly make the cases overall not worth monies paid.

Beautiful bags perfect suitable for my car. CKS Performance is a very serious and proffesional company.Higly recommend !