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Robens.de Reviews 413

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TrustScore 4.5 out of 5

4.4

Camping Store
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products and the efficiency of the delivery service, noting that items often arrive quickly and are well-packaged. Many people also praise the smooth ordering process and the helpful communication received from the company. However, some customers were dissatisfied with product issues, such as manufacturing defects in self-inflating mats or tents that leaked on their first use. There were also occasional reports of delivery problems, including parcels going missing, incorrect addresses, or delays, and some reviewers mentioned receiving used or dirty items instead of new ones.

What people talk about most

Product

Consumers have mixed feelings about the products. Many reviewers praise the quality, with some finding items... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of products, noting... See more

Service

Clients share positive opinions on service, with many praising the excellent communication and quick delivery... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have robens sleeping pads, stove and ordered a tent from the website.... Was delivered safely, but there were issues with postal address, tried to explain but language barrier issues I guess. Alls w... See more

Rated 4 out of 5 stars

Pleased to be able to replace just one pole-end. It would have been nice if postage for one tiny item wasn't significantly more expensive than the item itself.

Rated 4 out of 5 stars

Spare parts (Clips for my walking pole) enabled me to repair it although the clip was quite difficult to fit

Rated 4 out of 5 stars

price was great , description and packaging was good , only thing let down was delivered to wrong address by postal service after traveling across europe

Company details

  1. Camping Store

Information provided by various external sources

Robens is top quality products, made to last and designed to perform at the highest level whilst delivering unrivalled value are the very foundation of the Robens dynamic range of outdoor equipment and accessories. Robens is outstanding design, high pe...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

413 reviews

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Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

I ordered a Thacla Tipi Lamp fron…

I ordered a Thacla Tipi Lamp fron Robens.de on 21/05/2021 and received it on 5/06/2021 - so it took awhile!! however the deisng is very nice and the light works very welll - so 4 stars - it is being used in a Klondike Grande with inner tent. Fits nicely and works well.

June 8, 2021
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