Robert Mark Safaris Reviews 

This was my first safari and it was GREAT and will want to go to another! Made possible by Robert Mark Safaris.

Started first with all the detailed coordination and planning and follow up with me with one of their trusted assocatiates, Robert Dent. Everything went very smoothly - local flights, transfers and pick-ups. And for a trip to Africa, this is not a trivial matter. And all went well without any mishaps. Recommendations on accommodations and what I wanted to see on wildlife were excellent.

This has been a very memorable safari trip for me and made possible by Robert Mark Safaris. Will definitely be going on a future one and will contact them.

Thank Rob

Planning our Africa safari, we worked with Rob and were impressed by his attention to details, patience, transparency, and thoughtfulness.

It was clear that Rob cared about us and about our needs. He was eager to tailor the trip to our wishes. He also provided a very detailed plan and was transparent about its pros and cons.

We haven’t taken the trip eventually due to personal reasons, but we will be excited to work with him next time we plan a safari in Africa.

Top reasons why we are a super promoter.

Personalisation. The dedication towards personalised planning was evident from our very first interaction. Robert invested time in understanding our preferences, travel style, and desires. Subsequently, he crafted a bespoke itinerary that not only captivated our interests but also introduced us to hidden gems across the region.

Super choice of accommodations. Our accommodations were nothing short of spectacular, each lodging providing a unique experience yet consistently maintaining a high standard of comfort and luxury.

Eye for detail. Robert ensured the smallest details were looked into. For example: ensuring the right room types and locations for my family of 4, right activities given our family profile, detailed itinerary suggestions on the road trip to maximise unique stops/ restaurants along the way etc. We were able to follow 90%+ of the suggestions/ optional activities and loved them.

The App. Complementing our physical journey was the brilliantly devised concierge app, a virtual companion that ensured all pertinent information was readily available at our fingertips. From travel guides and booking details to safety protocols, the app was an indispensable tool that greatly enhanced our travel experience.

Proactive support during trip. The true testament to Robert Mark Safaris’ exemplary service came to light when we were met with an unexpected storm at the start of the journey. A severity 9 storm that caused serious flooding in parts of the western cape - some of which we had plans to visit. This necessitated a reroute of our road trip. Rob’s proactive assistance was paramount, helping us navigate through the situation with ease and ensuring our safety and enjoyment were uncompromised.

Infinite stars and heartfelt gratitude to Robert Mark Safaris for an adventure that will be cherished and recounted for years to come.

We were very happy with the whole trip. The lodgings, food and game views were top notched and Robert Marks delivered what he promised.

What impressed us most is that we booked this trip in 2019 for our holiday in July 2020 but due to COVID, our holiday kept postponing. During the 4-year period (our trip finally took place on 12 July 2023), Robert was so approachable and were always ready to answer our queries and helped resolved any issues that came along the way. We are impressed by Robert's professionalism and have already recommended Robert Marks to many of our friends who already expressed interest in joining their tour. We hope to go to Botswana with Robert Marks in the near future. Hope to speak to Robert soon.

We normally organise all our holidays directly, but for a special trip with our three young kids to Kenya, we chose Robert Mark Safaris. Not only did they not disappoint, but they curated a genuinely seamless experience to match the incredible locations (Amboseli and Masai Mara). Every detail was covered by RMS including for our kids, who just loved it. Would highly recommend Robert Mark Safaris!

Rob Dent with Robert Mark Safaris helped my wife and I plan an amazing honeymoon. It was a seamless experience. We told Rob what we wanted out of our trip and he helped curate the perfect itinerary by providing a number of options at different locations and service levels that worked within our budget. The result was an eight day safari at three different locations. Witnessing endless wildlife with top notch service and the experience of watching The Great Migration across the Mara River!

We had a wonderful time on a two family trip organized by Natalie at Robert Mark Safaris. We went with our kids ages 9 and 11 and everything went very smoothly. Natalie was also able to help via WhatsApp during the trip, easily reachable. It was a trip of a lifetime! We highly recommend it!

Out of this World!
Robert Mark Safaris promised us a once-in-a-lifetime bush experience at Singita Boulders and Singita Lebombo and that's exactly what they delivered. Natalie guided us through the minutiae of our itinerary, taking into account our mature age and sometimes difficult personal requirements. From the outset, Natalie's expertise and passion for her work ignited our own desire to share in the splendour of Singita's luxury accommodation and to embark on a personalised, eight-day safari. Singita's unparalleled hospitality and attention to detail ensured that our every need was met without exception. Natalie's recommendation that we visit two of Singita's lodges was excellent advice as the lodges, game viewing, bird life and landscapes were vastly different. In both instances, our respective personal guide and tracker ensured that we missed nothing and remained comfortable by providing us with all our needs including a personal pair of binoculars. Their expertise was astounding as they showed us beautiful dragonflies skimming the waterways and pointed out innumerable species of birdlife that we would otherwise have missed. Motionless crocodiles sunned themselves on riverbanks while hippos splashed and yawned in deeper waters. We marvelled at the giant paws of a black-maned lion, sleepy lionesses and playful cubs. We witnessed a spectacular leopard outwitting some opportunistic hyaena by dragging its kill further and further up a tree. We bore witness to newly born elephants and a plenitude of baby impala: a baby giraffe still bearing its umbilical cord, standing fearlessly alongside its towering mother, and a steadfast female rhino thwarting attempts at mating by an eager, huge-horned male. As she grunted and stamped her feet, her several offspring stood behind her crying like babies. On another occasion, we were surrounded by a large herd of buffalo making its way to the river. Pristine antelope such as nyala, waterbuck, bushbuck, impala, steenbok and majestic kudu were abundant and during our daily sundowner drives we saw: bushbaby, scrub hare, African wildcat, civet, small spotted genet and a lone porcupine scurrying into the bush with quills rattling: spotted hyaena, black-backed jackal with pups, side-striped jackal, Cape spotted eagle owl, square-tailed nightjar and a pack of wild dogs with their pups playing happily in roadside mud puddles. Indeed, the list goes on and on, but it's really the feeling that emanates from being in the bush that remains; it's the sights, smells and sounds that fill your senses and restore your soul; it's the starry skies, the sunrises and sunsets; the surprise of it all and the learning of its secrets. It is said that if you only visit two continents in your lifetime, go to Africa twice... Africa is truly 'Out of this World'. Thank you Robert Mark Safaris and the incredible Singita family for giving us a glimpse of paradise. Don and Jacqui

From start to finish our experience with Natalie at Robert Mark Safaris was excellent. While I appreciate we didn’t make it easy for her to find us the perfect safari holiday spanning 3countries in Nov 2019 (SA / Zambia / Botswana) she made it all work and without a hitch. It was a perfect trip and every detail was planned excellently. I would highly recommend and when we are able to fly / travel and the safari itch needs scratching I’ll be straight on the phone with Natalie to book!

We were so impressed by the level of personal service we received when we were booking our safari and now we are unfortunately not able to go to Botswana because of the lockdown. Natalie has been brilliant! She contacted us to talk us through our options and we've now rescheduled our trip for next year so we have something to look forward to when everything is normal again. Robert Mark Safaris is a company that genuinely cares about its clients, which makes a massive difference in a crisis! Thanks so much for all your help, we can't wait to travel again and are very glad we booked with you! :)

Fantastic company to plan a trip with! Very helpful, well done!

Just got back from our Kenya safari and can’t say enough good things about it - Robert Mark Safaris put together the perfect tour for us, with a truly personal level of service we’ve not found with other travel companies despite having been a few times before. Definitely our company of choice for the future!

We absolutely loved our trip, so much so that I’ve just booked another one for next year (this time to Namibia also with Robert Mark Safaris, we’re so excited!). Everything surpassed our expectations - our camps were just perfect, the weather was fab and we got to see our leopard!

Robert Mark Safaris doesn’t miss a beat! Their staff are amazing (and somehow perpetually available), their app is one of the best we’ve had on a holiday and they even managed to arrange a surprise bush breakfast for our anniversary - all we can say is THANK YOU! We loved every minute and can’t wait to go back!

I don't normally take time to write reviews, but excellent service from everyone at Robert Mark Safaris on our recent trip to Namibia. Natalie was fantastic to work with from the start until after we got home. Highly recommended.

We used Robert Marks last month for our trip to Botswana and we had a beautiful and amazing time. We traveled from Okavango to the marsh at Linyanti and to the Kalahari and then saw the Meercats at the salt pans and everything was really very much above our expectations, especially with those activities that we did which was very much more variety than expected and very interesting too. The team we worked with were very friendly and the organisation was good, so everything worked well and I think they made a big difference to the success of our trip so thank you really, we look forward to our next visit in another year sometime soon.

I rarely post negative reviews, but felt compelled to write this. I believe that everything written is factual or is my own opinion. I am sorry that Robert Mark Safari disagrees with my assessment, but the agent I worked with was definitely not satisfactory. I have edited this review to provide some clarification and hope that RMS will stop trying to have it removed from your site.

We were a party of 3 adults traveling from the USA to Africa in October 2019. Our goal was to see the gorillas in Rwanda, witness the Great Migration in Kenya and Tanzania and visit the Ngorongoro Crater. I chose our accommodations which included Bisate, The Giraffe Manor and the andBeyond Ngorongoro Crater Lodge. The andBeyond property in Kenya was booked so our agent recommended the Cottars, which was wonderful.
I wired funds for a 50% deposit on July 19, 2018 and I had to send two requests before I finally received confirmation from the agent on August 11, 2018 that our funds were received. This deposit was necessary to hold our accommodations, even though the domestic flight schedules were not yet available for booking. I thought this was strange, as the deposit was non-refundable
We heard nothing from the agent and only after inquiring about the kidnapping of an American tourist on a gorilla trek in Uganda did we hear from one of the other agents that the original agent had "moved on" and the she would be handling our booking.
In 3 occasions when we asked questions of the previous agent we were reminded to look at the RMS app for answers. This was inconvenient at times since I travel quite often and access to the internet was often spotty.
Our new agent emphasized that we were only allowed to take soft sided bags with no hard edges (she even sent pictures of sample bags), with maximum weight of 15 kgs. We complied and were surprised to see that Micato Safaris provided rolling duffle bags to their guests which clearly had hard edges around the wheels and weighed more than 15 kgs. Other tourists had Rimowa bags and spinner bags that they were permitted to take on the small planes.
The RMS app also provided a packing list for the gorilla trek which included garden gloves, gators and rain jackets. Bisate provided all of those items for us. This may not sound like a big deal, but when limited to 15 kgs, every piece of clothing counts.
I specifically asked RMS to arrange the best route and flights to maximize our two weeks in Africa. Unfortunately, the itininerary resulted in continued stress as we traveled from one place to the other. We spent an entire day and evening traveling from Rwanda to Nairobi, Kenya and spent 8 hours at the Giraffe Manor--6 in which were sleeping as we arrived at the Manor at 11:00 pm and had to leave at 8:15 am the next day. I specifically requested a 2 night stay, and instead of suggesting we skip the Manor because there was nothing available for 2 nights during our time in Africa, RMS assured me we would have enough time to enjoy the property. Of course one cannot predict flight delays, but we could have taken a morning flight out of Rwanda instead of the 5:30 pm flight that left at 8:30pm. I wrote to RMS to request a refund for our stay at Giraffe Manor but her "management" said that since I reviewed and agreed to the itinerary, no refund was warranted.
We flew on SafariLink from Nairobi, Kenya to Cottar's Safari Camp and according to our itinerary, we were supposed to land at Cottar's airstrip. SafariLink does not fly to the airstrip and landed at another airstrip 2.5 hours away from the lodge. Another day lost.
When we left Tanzania to fly back to Nairobi, our itinerary said we were to fly from Lake Manyara airstrip to Nairobi, via Coastal Aviation. Instead, our flight flew to Arusha. We looked everywhere for our connecting Coastal Aviation flight to Nairobi, but there wasn't one. Fortunately, we were able to pay a porter to find a flight for us (no one spoke much English) and we discovered that we were actually booked on SafariLink. We barely made our flight back to Nairobi, where we spent the evening before departing for our flight back to the U.S.A.
Needless to say, I was so disappointed in RMS and learned never to trust a travel company that does not have a presence in the country in which I am traveling. RMS was recommended by a friend in South Africa and I have several friends in South Africa who said the company is reputable. I will say RMS provided us a driver for the afternoon on our last day in Nairobi and offered a $165 refund out of the $50,000+ spent on our trip for poor service at the Nairobi airport. Hardly satisfying.

Rob’s response is hardly a consolation. We agreed to the itinerary because we relied on their travel specialist. Whilst we understand one cannot anticipate flight delays, there is no excuse for posting the incorrect airport and airline for our transfers to and from Kenya and Tanzania. We count on, and compensate, the travel agent to check that all information on the itinerary is correct and the routes are reasonable. Unfortunately, RMS’s agent did not perform and while she was terminated, we paid the consequences.

Rob helped us find a great safari and flights to Kruger S.A to meet all our family exact expectations and budget at 1 weeks notice before the very busy Xmas period. Rob also provided great advice throughout to make sure we were all set for a great holiday. It was so helpful to get local knowledge of South Africa within Hong Kong where we live. I would highly recommend.

Very professional, knowledgeable and an absolute pleasure to deal with from the word go.
We had a great holiday - had never been to Africa before but was one of our best experiences of all time and definitely recommend RMS to anyone thinking of going. They have a great understanding of what luxury is really all about, how to value your privacy, and how to look after you.

Had a great holiday the best ever and everything really surprised us with the people in the camps being really friendly too and they welcome us a lot. So the choices were good, very good and really exciting destinations. They look after is well and treat us like a family. The Best!

This is an excellent company I would recommend to anyone planning safaris in South Africa combined with a short stay at Cape of good hope, Hermanus, Victoria falls. Rob chooses the best hotels with impeccable service. My family and I were greeted at each airport. On top of that once the deposit to secure your trip is paid, you can start visualizing the wonderful and magical holidays thanks to access to a stress free app which is very detailed! Any question I had before the trip was replied within a day. Excellent service! Thanks for an amazing trip!